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  1. #1
    New ROGer Array
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    Help removing AI Suite

    I'm going to loose my mind, I cannot uninstall the ASUS SUITE II; I've tried Windows uninstall, doesn't work; I've tried an endless amount of uninstall programs all failed in removing this program.

    Can someone whether from ASUS support directly or someone on this forum please help me, I want to remove this program from my computer; it's worse then Malware or a virus, it's like a disease with no cure.

  2. #2
    ROG Guru: White Belt Array hellokitty's Avatar
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    wipe your c drive and start over.

  3. #3
    ROG Guru: Orange Belt Array Super Gnome PC Specs
    Super Gnome PC Specs
    MotherboardROG Rampage VI Extreme Omega / ROG Crosshair VIII Formula
    ProcessorIntel® Core™ i9-9980XE / AMD 3950x
    Memory (part number)Corsair LPX Vengeance DDR4 2666MHz 128 GB / Corsair Vengeance LPX 32GB DDR4-3200 32GB DDR4 3200MH
    Graphics Card #1Asus 2080 Turbo / Asus 2080 ti Turbo
    Graphics Card #2Asus 2080 Turbo / Asus 2080 ti Turbo
    MonitorJAPANNEXT JN-VT500UHD 4K 50-inch LCD
    Storage #1Crucial MX500 1 TB / Sabient SB-ROCKET-NVMe4-500
    Storage #2Samsung 970 Pro 1 TB / ADATA XPG SX5500 Pro 3D NAND NVMe Gen3x4 PCIe M.2
    CPU CoolerROG Ryujin 360 / NZXT Kraken X62
    CaseThermaltake View 71 TG / Thermaltake View 31
    Power SupplyCORSAIR AXi Series, AX1600i 1600 watt / Thermaltake Toughpower iRGB 1200 watt
    Accessory #1 Noctua 140mm 3000 RPM x 4 / Noctua 140 mm 3000 RPM x 2
    Accessory #2 Gigabyte GC-A 2WAY NVLINK RGB (3-slot) / ROG NVLINK Bridge 3-Slot A

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    Quote Originally Posted by CoachHines View Post
    It's like a disease with no cure.
    Indeed, it is. It is cancer--as is a lot of Asus bloatware.

    The best way to do it is to reinstall Windows. Under Settings go to Recovery. Then reset your computer. Resetting will reinstall Windows and remove it for good.

  4. #4
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    Quote Originally Posted by Super Gnome View Post
    Indeed, it is. It is cancer--as is a lot of Asus bloatware.

    The best way to do it is to reinstall Windows. Under Settings go to Recovery. Then reset your computer. Resetting will reinstall Windows and remove it for good.
    If it must be removed manually, Asus must know all the files and their directories as well as the registry files so one can completely rid of this program without re-install which is over top.

  5. #5
    New ROGer Array Jesseinsf PC Specs
    Jesseinsf PC Specs
    Laptop (Model)N/A
    MotherboardASUS ROG Maximus XI Extreme (Z390)
    ProcessorIntel Core i9 9900K
    Memory (part number)Corsair CMW128GX4M4E3200C16 - 128GB (4x32)
    Graphics Card #1NVIDIA - GeForce RTX 2080 Ti FE
    Sound CardCreative Labs Sound Blaster AE-9
    MonitorMSI Creator PS321URV (32 in 4k HDR600)
    Storage #1Samsung 980 Pro M.2 PCIe SSD 1TB
    Storage #2Samsung 970 Pro M.2 PCIe SSD 1TB
    CPU CoolerLian Li Galahad 360 (3x Uni fan SL120)
    CaseLian Li PC-011 Dynamic XL Black (ROG Certified)
    Power SupplyCooler Master V1200 Platinum
    Keyboard RAZER HUNTSMAN ELITE - LINEAR OPTICAL SWITCH (Red) w/ PBT Keycaps
    Mouse Razer Basilisk Ultimate with Charging Dock
    Headset Bowers and Wilkins P9 Signature
    Mouse Pad Razer Vespula V2 Mousepad
    Headset/Speakers Vanatoo Transparent One Encore w/ Rel HT/1003 Subwoofer
    OS Windows 10 Pro for Workstations 64-bit
    Network RouterROG Rapture GT-AC5300 (Using Spectrum 400MB service)
    Accessory #1 Microsoft Xbox Elite Wireless Controller Series 2
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    Accessory #3 7 Uni Fan SL120 fans for PC case
    Jesseinsf's Avatar
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    Time to Reformat Your PC/Laptop

    This usually happens when certain files that are not suppose to be deleted have been deleted. This happens when we get malware or when we use tools like CCleaner or we become paranoid with Microsoft spying on us which leads us to deleting stuff that we don't know anything about. Or this happens when we install other programs that can screw things up. Lastly, this happens when we neglect PC maintenance over a long period of time.

    In this case it's time to reformat the HDD/SSD.

    https://www.microsoft.com/en-us/soft...load/windows10

  6. #6
    ROG Guru: Orange Belt Array Super Gnome PC Specs
    Super Gnome PC Specs
    MotherboardROG Rampage VI Extreme Omega / ROG Crosshair VIII Formula
    ProcessorIntel® Core™ i9-9980XE / AMD 3950x
    Memory (part number)Corsair LPX Vengeance DDR4 2666MHz 128 GB / Corsair Vengeance LPX 32GB DDR4-3200 32GB DDR4 3200MH
    Graphics Card #1Asus 2080 Turbo / Asus 2080 ti Turbo
    Graphics Card #2Asus 2080 Turbo / Asus 2080 ti Turbo
    MonitorJAPANNEXT JN-VT500UHD 4K 50-inch LCD
    Storage #1Crucial MX500 1 TB / Sabient SB-ROCKET-NVMe4-500
    Storage #2Samsung 970 Pro 1 TB / ADATA XPG SX5500 Pro 3D NAND NVMe Gen3x4 PCIe M.2
    CPU CoolerROG Ryujin 360 / NZXT Kraken X62
    CaseThermaltake View 71 TG / Thermaltake View 31
    Power SupplyCORSAIR AXi Series, AX1600i 1600 watt / Thermaltake Toughpower iRGB 1200 watt
    Accessory #1 Noctua 140mm 3000 RPM x 4 / Noctua 140 mm 3000 RPM x 2
    Accessory #2 Gigabyte GC-A 2WAY NVLINK RGB (3-slot) / ROG NVLINK Bridge 3-Slot A

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    Quote Originally Posted by CoachHines View Post
    re-install which is over top.
    Actually, I have reinstalled Windows a few times in the last few months. If your system has an SSD, it doesn't really take long at all. You can simply do other things while the process is underway, and don't have to do anything while the process is underway. Yeah, maybe you have to set some things up again, or whatever, when the process is done, but honestly, I have never been happier and found this process to be a lot less of a hassle than pulling out hairs over Asus marketting "bloatware."

    Also, there is no need to "wipe your drive" as someone above put it. The last time I did it, all of my other software was left intact, and I barely had to do anything once the process was done. Also, a reinstall is probably something everyone should do every year or two, anyhow. It rids your system of corrupt files, etc, which can be the source of problems.
    Last edited by Super Gnome; 09-01-2020 at 09:59 PM.

  7. #7
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    You guys must run bare systems. A re-format will wipe out most files, it should not be the first solution to most problems, and usually it doesn't have to be done unless the user has a bare system.

    In this case if ASUS would provide a solution to their software, as a regular Windows uninstall doesn't work; neither does CCleaner and other tools which you'd expect to work but don't.

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