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  1. #1
    ROG Member Array
    Join Date
    Jul 2020

    GX502GW Armoury Crate

    At the moment, the Aura Sync tab at the Armoury Crate App is not showing any compatible devices so I can't customize my keyboard lighting.

    GameVisual is not changing my color profile even if I change to a new preset. Installing the older separate GameVisual App works but Armoury Crate asks to uinstall that app upon loading so I go back to square one.

    How can I reset/reinstall both services?

    I always get this error too in the windows event log:

    Faulting application name: AsusSystemAnalysis.exe, version:, time stamp: 0x5ef97e58
    Faulting module name: ucrtbase.dll, version: 10.0.19041.423, time stamp: 0xccf6a09c
    Exception code: 0xc0000409
    Fault offset: 0x000000000007284e
    Faulting process id: 0x3208
    Faulting application start time: 0x01d67814fc71aeaf
    Faulting application path: C:\WINDOWS\System32\DriverStore\FileRepository\asu ssci2.inf_amd64_4adc4e10849b3775\ASUSSystemAnalysi s\AsusSystemAnalysis.exe
    Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
    Report Id: 4123b234-ec8a-45b6-b614-28a4ab7b7340
    Faulting package full name:
    Faulting package-relative application ID:

    I can' seem to find the installers in the asus website.

  2. #2
    ROG Member Array
    Join Date
    Sep 2014

    Same problem

    Hello I have the same problem
    No chance to change any lightning anymore. I found in the event log this problem. All are related to C:\WINDOWS\System32\ucrtbase.dll
    See log below. When I start Aura Creator I got a message about missing services. So I check lightning and ROG live services and they both are running.

    Anybody any idea how to fix it?

    Název chybuj*c* aplikace: ArmouryCrate.UserSessionHelper.exe, verze:, časové raz*tko: 0x6057f60c
    Název chybuj*c*ho modulu: ucrtbase.dll, verze: 10.0.19041.789, časové raz*tko: 0x2bd748bf
    Kód výjimky: 0xc0000409
    Posun chyby: 0x000000000007286e
    ID chybuj*c*ho procesu: 0x37e4
    Čas spuštěn* chybuj*c* aplikace: 0x01d7499c32a6258e
    Cesta k chybuj*c* aplikaci: C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.UserSessionHelper.exe
    Cesta k chybuj*c*mu modulu: C:\WINDOWS\System32\ucrtbase.dll
    ID zprávy: b7dc4b67-129c-4f87-b765-136e52c23012
    Úplný název chybuj*c*ho bal*čku:
    ID aplikace souvisej*c* s chybuj*c*m bal*čkem:

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