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  1. #1
    New ROGer Array samefte PC Specs
    samefte PC Specs
    MotherboardROG CROSSHAIR VIII HERO (WI-FI)
    ProcessorRyzen 9 3900x
    Memory (part number)G.Skill F4--3200C16-16GTZR
    Graphics Card #1AMD Radeon (TM) R9 390 Series
    Sound CardRealtek(R) - Embedded.
    CPU CoolerROG RYUJIN 240
    CaseTUF Gaming GT501 Case
    Power SupplyFractal Design Ion+ Platinum 860W PSU - 80 PLUS Platinum
    Network RouterCisco Meraki
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    Armoury Crate UWP APP (3.0.4.0)

    Hello,

    I hope everyone had a good weekend. I am having multiple issues with AC.

    1. It no longer detects my G.SKILL memory.
    2. When I click on ROG RYUJIN/Mobo, the app crashes.

    I have done a deep clean. I have removed the AC and reinstalled it. The same behavior and no improvement. Asus support is super slow, in my opinion.
    Does anyone have experience similar issues or the same problem?

    Let me know if you have a workaround.

  2. #2
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    Quote Originally Posted by samefte View Post
    Hello,

    I hope everyone had a good weekend. I am having multiple issues with AC.

    1. It no longer detects my G.SKILL memory.
    2. When I click on ROG RYUJIN/Mobo, the app crashes.

    I have done a deep clean. I have removed the AC and reinstalled it. The same behavior and no improvement. Asus support is super slow, in my opinion.
    Does anyone have experience similar issues or the same problem?

    Let me know if you have a workaround.
    only auro sync work for me. latest armoury crate doesnt even detect my g.skill memory any more. before it was able to detect 3 of 4 dimm.

  3. #3
    New ROGer Array samefte PC Specs
    samefte PC Specs
    MotherboardROG CROSSHAIR VIII HERO (WI-FI)
    ProcessorRyzen 9 3900x
    Memory (part number)G.Skill F4--3200C16-16GTZR
    Graphics Card #1AMD Radeon (TM) R9 390 Series
    Sound CardRealtek(R) - Embedded.
    CPU CoolerROG RYUJIN 240
    CaseTUF Gaming GT501 Case
    Power SupplyFractal Design Ion+ Platinum 860W PSU - 80 PLUS Platinum
    Network RouterCisco Meraki
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    Quote Originally Posted by roungchen View Post
    only auro sync work for me. latest armoury crate doesnt even detect my g.skill memory any more. before it was able to detect 3 of 4 dimm.
    Thank you, that sounds like some bad software engineers at Asus?

    Do you have a link to the latest Aura sync? The link I tried earlier said its temporary down.

  4. #4
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    Quote Originally Posted by samefte View Post
    Thank you, that sounds like some bad software engineers at Asus?

    Do you have a link to the latest Aura sync? The link I tried earlier said its temporary down.
    Bad software???!!! I guess you haven't read the comments on reddit lol

    https://www.asus.com/campaign/aura/global/download.php, It seem to up and running for me.get the version 1.07.79_V2.1

  5. #5
    ROG Enthusiast Array GeorgeKps PC Specs
    GeorgeKps PC Specs
    MotherboardAsus Crosshair VI Hero
    ProcessorAMD Ryzen 1700X
    Memory (part number)G. Skill F4-3200C14D-16GTZ
    Graphics Card #1Asus Strix RX580 Top OC
    Sound CardOn board
    MonitorAcer XF270HUA
    Storage #1Samsung NVMe 960 Evo 250GB
    Storage #2WD, 2TB Green, 1TB Green, 2TB Gold, Samsung 850 Evo 250GB
    CPU CoolerArctic Liquid Freezer 240
    CaseThermaltake Core X71
    Power SupplyCorsair RM850x
    Keyboard Asus Claymore + Keypad
    Mouse Roccat Nyth
    Headset Sennheiser hd 598
    Mouse Pad Razer Sphex V2 Regular
    Headset/Speakers Logitech Z506
    OS Windows 10 Home
    Network RouterZTE ZXHN H168N

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    Quote Originally Posted by samefte View Post
    Hello,

    I hope everyone had a good weekend. I am having multiple issues with AC.

    1. It no longer detects my G.SKILL memory.
    2. When I click on ROG RYUJIN/Mobo, the app crashes.

    I have done a deep clean. I have removed the AC and reinstalled it. The same behavior and no improvement. Asus support is super slow, in my opinion.
    Does anyone have experience similar issues or the same problem?

    Let me know if you have a workaround.
    You are having issues with Asus software? NO.FREAKING.WAY!!!
    You're doing it wrong. The biggest m/board manufacturer's software (which btw has the "outshine the competition" tag line) is working perfectly. You did something wrong and unfortunately you won't find real help.

    (on a serious note now)
    I've had multiple problems. MULTIPLE.
    Aura sync, ROG Armoury (for my keyboard) GPU TweakII, and now Armoury Crate. All had problems which the only way that could be solved is to reinstall windows.
    I wouldn't expect any Asus support and if there is any, don't expect it to be anything substantial. It all ends to 2 things. Either learn to live with the problems (like LEDs firing up despite you liking it or not) or reinstall windows. And then, on the next Armoury Crate update, pray to whatever Gods you believe in to help the software not to break.

    There's a 3rd option (which i'll do on my next upgrade)
    Don't buy Asus anymore


    (Good luck)

  6. #6
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    Quote Originally Posted by GeorgeKps View Post
    You are having issues with Asus software? NO.FREAKING.WAY!!!
    You're doing it wrong. The biggest m/board manufacturer's software (which btw has the "outshine the competition" tag line) is working perfectly. You did something wrong and unfortunately you won't find real help.

    (on a serious note now)
    I've had multiple problems. MULTIPLE.
    Aura sync, ROG Armoury (for my keyboard) GPU TweakII, and now Armoury Crate. All had problems which the only way that could be solved is to reinstall windows.
    I wouldn't expect any Asus support and if there is any, don't expect it to be anything substantial. It all ends to 2 things. Either learn to live with the problems (like LEDs firing up despite you liking it or not) or reinstall windows. And then, on the next Armoury Crate update, pray to whatever Gods you believe in to help the software not to break.

    There's a 3rd option (which i'll do on my next upgrade)
    Don't buy Asus anymore


    (Good luck)
    that or just buy non-tempered glass case like good old days.

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