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GX701LXS - Cannot get video/boot after enabling Discrete graphic/G-sync

Solar_Macharius
Level 7

‎08-25-2020 07:22 AM - last edited on ‎03-05-2024 07:45 PM by Community Admin

I noticed that some update flipped the laptop into using the Intel graphics so I told Armoury Crate to enable Discrete graphics and G-sync. It rebooted the laptop and now the display is dark. I can't even get into the BIOS. I tried the tricks on the support site to get into Windows Recovery Mode. I even tried hooking up an external monitor via HDMI and can't get display on that either.

Does anyone have any suggestions?
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6 REPLIES 6

magnus471
Level 7

‎08-25-2020 07:33 AM

Solar Macharius wrote:
I noticed that some update flipped the laptop into using the Intel graphics so I told Armoury Crate to enable Discrete graphics and G-sync. It rebooted the laptop and now the display is dark. I can't even get into the BIOS. I tried the tricks on the support site to get into Windows Recovery Mode. I even tried hooking up an external monitor via HDMI and can't get display on that either.

Does anyone have any suggestions?


It happened to me and I had to RMA and wait two weeks to get repaired motherboard.
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Solar_Macharius
Level 7
In response to magnus471

‎08-25-2020 07:44 AM

magnus471 wrote:
It happened to me and I had to RMA and wait two weeks to get repaired motherboard.


Wow. Did they say what was wrong with the original motherboard that caused this to happen?
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magnus471
Level 7
In response to Solar_Macharius

‎08-25-2020 08:28 AM

Solar Macharius wrote:
Wow. Did they say what was wrong with the original motherboard that caused this to happen?


Nope.
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Solar_Macharius
Level 7
In response to magnus471

‎08-25-2020 09:23 AM

magnus471 wrote:
Nope.


I just spoke to ASUS tech support and they said to RMA it or replace it via Amazon (the seller) :eek:
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Solar_Macharius
Level 7
In response to Solar_Macharius

‎08-25-2020 02:16 PM

Update: Amazon is sending me a replacement. I hope I have more luck with this one.
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liplenny26
Level 7
In response to magnus471

‎08-28-2020 08:22 AM

magnus471 wrote:
It happened to me and I had to RMA and wait two weeks to get repaired motherboard.



since yesterday my HDMI as well didn't work with the 4k TV's
It's 50-50 worked with FHD resolution.

but 4k resolution stopped to work on TV.
just no signal..

you had this problem?
and how the repair was?

they replaced the motherboard?
they applied liquid metal again?
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