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  1. #1
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    Asus Strix Raid Pro control box

    I have a Strix Raid Pro soundcard that uses the external control for volume and switching between headphones and speakers.
    It has the latest driver and just recently fails to initialise properly and startup. It goes through the the two light patterns but just sits with every other light on. I can get it to work by either restarting the PC or exiting the Sonic Studio and starting it up again.
    I've tracked the problem and found it's nhAsusStrixSvc32 causing an error and failing to run.
    I hope someone from support can offer some advice, I've provided the event viewer info as below.

    ----
    Faulting application name: nhAsusStrixsvc32.exe, version: 0.0.0.0, time stamp: 0x5dad8990
    Faulting module name: ntdll.dll, version: 10.0.19041.423, time stamp: 0x6e329152
    Exception code: 0xc0000005
    Fault offset: 0x0003e8d5
    Faulting process ID: 0x2328
    Faulting application start time: 0x01d673b9eb41bc33
    Faulting application path: C:\Program Files\ASUSTeKcomputer.Inc\nhAsusStrix\UserInterfac e\nhAsusStrixsvc32.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report ID: fdccde45-8582-4f2e-bb69-6d4d972e2c2b
    Faulting package full name:
    Faulting package-relative application ID:

    ----
    Faulting application name: nhAsusStrixsvc32.exe, version: 0.0.0.0, time stamp: 0x5dad8990
    Faulting module name: ntdll.dll, version: 10.0.19041.423, time stamp: 0x6e329152
    Exception code: 0xc000041d
    Fault offset: 0x0003e8d5
    Faulting process ID: 0x2328
    Faulting application start time: 0x01d673b9eb41bc33
    Faulting application path: C:\Program Files\ASUSTeKcomputer.Inc\nhAsusStrix\UserInterfac e\nhAsusStrixsvc32.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report ID: 3d824e6e-2f48-40cb-918a-7f6936c8afc1
    Faulting package full name:
    Faulting package-relative application ID:
    ----
    Nolonger get the error but the card isn't detected, doesnt show in Windows until I exit Sonic Studio from the system tray, wait a minute and then run a shortcut using "C:\Program Files\ASUSTeKcomputer.Inc\nhAsusStrix\UserInterfac e\nhAsusStrixUILauncher.exe" /noui

    So something is delaying the card starting up.
    Does Asus support actually exist?
    Last edited by JohnBoy200; 09-22-2020 at 03:58 PM. Reason: More info

  2. #2
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    They released the new drivers 1.1.22 to fix the licence problem.
    Now you can uninstall, reinstall to your hearts content without any problems, great but the control box still wont work.
    The card still isnt detected, nhAsusStrixSvc32.exe does not startup, although strix soundcard shows in the system tray the only way to get it to work is to exit it from the system tray and run nhAsusStrixUILauncher.exe appx 3 minutes after exiting it.

    I'm absolutely fed up with this to the point of ditching the card and using my onboard sound or buying a creative card.

    I think the next thing to do is to find every site that is selling this card and give a review warning people not to buy it

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