09-04-2020 08:44 AM
Thank you for the opportunity to address this matter with you. Regrettably your model is considered EOL(End Of Life) this means that the parts for this unit are no longer being manufactured and these units are no longer being made. We are very sorry for the inconvenience because of this our service team isn't able to repair your product and as a part of our RMA process. If the product can't be repaired we offer to replace it.
We can understand that the option offered might not be feasible for you as such if you do not wish to
proceed, please use the 'reject' button at the top right-hand corner of the invoice and the unit will be processed to be returned unrepaired.
Please make note of your case number for future reference: Nxxxxxxxx
Regards,
Saleem D.
ASUS Product Support