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  1. #1
    New ROGer Array
    Join Date
    Apr 2019

    Purchased Store-Bought build, and specs don't seem right?


    Recently went to a local computer store for a PC build, and we agreed on this build from PCPartPicker:

    The thing I'm bringing up is that this build includes 32GB of RAM in the "G.Skill Trident Z Neo 32 GB (2 x 16 GB)"

    I opened System Information(Attached) and it says that I actually only have 16GB of RAM but I also have 16GB of virtual RAM. I thought virtual RAM mirrors whatever is physically installed?

    Do I have a problem here?
    Miniatura de Adjuntos Miniatura de Adjuntos System Information.jpg  

  2. #2
    ROG Guru: Yellow Belt Array
    Join Date
    Dec 2018

    I can see only little thing but your ram is wrong than the link you send

    the one you selected on your hardware from the link G.Skill Trident Z Neo 32 GB (2 x 16 GB) DDR4-3600 CL16 Memory is different than the one in the picture

    Link 32GB vs Actual hardware shows 16 GB of ram only ?
    You show us the invoice - or - bill of purchase with full details from local store

  3. #3
    ROG Guru: Orange Belt Array XYchromosone PC Specs
    XYchromosone PC Specs
    MotherboardASUS Maximux XI Extreme [BIOS 1602]
    Processori9 9900KS
    Memory (part number)G.Skill Trident Z RGB CL17 3600MHz 32GB [4x8]
    Graphics Card #1ASUS ROG Strix Gaming GTX 1080Ti 11GB
    MonitorAOC AGON AG271QG 27" 144Hz [165Hz OC]
    Storage #12 X Samsung 970 Pro NVMe 1TB M.2 SSD [DIMM.2_1+ DIMM.2_2]
    Storage #2Samsung 850 Evo SSD 500GB SATA 3
    CPU CoolerThermaltake Floe Riing 360 Premium AIO
    CaseFractal Design Define R6 Black
    Power SupplyCorsair AX1600i
    Keyboard RAZER Blackwidow X Tournament Chroma
    Mouse RAZER Lancehead [ambidextrous] Chroma
    Headset Sennheiser RS165 Wireless
    Headset/Speakers Sennheiser CX 100 inner ear headphones
    OS Windows 10 Pro x64 + Ubuntu Studio 20.04
    Network RouterASUS DSL-AC68U
    XYchromosone's Avatar
    Join Date
    Dec 2015

    That doesn't sound right. I have 32GB G-skill trident Z 4x8GB 3600mHz sticks and my screenshot of system info shows this.
    Miniatura de Adjuntos Miniatura de Adjuntos sys-info.jpg  

  4. #4
    ROG Guru: Yellow Belt Array
    Join Date
    Dec 2018

    He should show us real invoice paper or proof of purchase full details so we can tell ..

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