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  1. #1
    New ROGer Array
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    Aug 2019
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    Gx502gw does not wake up from standby

    Hi all
    My gx502gw does not wake up after standby. Keyboard, mouse or lid does not work
    If you click power, fans starts to run high speed, but does not wake up.
    I need to restart by keeping power pushed
    Bios 301. All drivers updated
    Any clue?
    Thanks

  2. #2
    Moderator Array
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    Feb 2019
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    Hello reegamer,
    When did this issue start to happen? after any specific update or modification?
    The latest BIOS of your device is 310, may you double check?
    Thank you.

  3. #3
    New ROGer Array
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    Thanks Blake@Asus
    Now laptop is having additional problems (not sure due to same reason).
    I am currently having problems with Nvidia 2070 video card. It ramdomly:
    a) Dissapear from Device Manager, only Intel video card is seen. In this case, laptop works well.
    b) When Nvidia card appears in device manager, after a while, fans starts working at full speed and I get BSOD with "DXGKRNL_FATAL_ERROR" or "Driver Power State failure" messages

    I have sent the laptop to repair to ASUS, they have reinstalled windows and replaced the battery but still same problem. I am about to send again to Asus for repair.

    Windows 10. Latest BIOS 310 and latest drivers from Nvidia.

    Any clue is more than welcomed.

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