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< and > key got no rgb light GX701LXS [RESOLVED]

magnus471
Level 7
Despite ROG KB firmware update tool v.2.4.6 < and > key is got no light, Aura Creator show an american layout an not italian so this key is not lit.

Item Version
---- -------
Armoury Crate UWP App 3.0.4.0
ROG Live Service 1.1.2.0
AURA Service (Lighting Service) 3.04.15
Armoury Crate service 3.0.5
ASUS Aac_NBDT HAL 2.4.1.0
ASUS Keyboard HAL 1.01.17
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.8
AacAudioHal 1.3.7.0
AacDispaly 1.1.26
4,744 Views
16 REPLIES 16

MasterC
Community Admin
Community Admin
What version of Aua Creator are you using?
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

MasterC@ASUS wrote:
What version of Aua Creator are you using?


2.0.3

magnus471 wrote:
2.0.3


86230

MasterC
Community Admin
Community Admin
Can you provide a screenshot of your Armoury Creator UI showing the keyboard layout?
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

MasterC@ROG wrote:
Can you provide a screenshot of your Armoury Creator UI showing the keyboard layout?


86348

Sorry for delay but laptop had returned from second RMA.

MasterC
Community Admin
Community Admin
Where was your laptop purchased? What layout does it have? Could you take a picture for me?
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

MasterC@ROG wrote:
Where was your laptop purchased? What layout does it have? Could you take a picture for me?


Italian online shop, italian layout, here it comes:

86350

MasterC
Community Admin
Community Admin
Please update AURA Kit to 20200929 and try again. Let me know if the issue persists. Should be all good now.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

MasterC@ROG wrote:
Please update AURA Kit to 20200929 and try again. Let me know if the issue persists. Should be all good now.


The same problem is here...