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  1. #1
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    B550-E: audio driver 6.0.8971.1 can't be installed & Razer Viper doesn't work in UEFI

    Hey ASUS,

    The latest audio driver (6.0.8971.1) from the mobo's website page can't be installed, as per the screenshot. Also, the Razer Viper mouse doesn't work in the UEFI -- the cursor doesn't move.

    Click image for larger version. 

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  2. #2
    ROG Guru: Orange Belt Array MoKiChU PC Specs
    MoKiChU PC Specs
    MotherboardASUS ROG Strix Z370-F Gaming
    ProcessorIntel Core i7-8700K
    Memory (part number)Corsair Vengeance RGB DDR4 2666MHz CL16 - 16GB (2 x 8GB)
    Graphics Card #1ASUS ROG Strix GTX 1080 Ti OC
    MonitorASUS ROG Strix XG35VQ
    Storage #1System : SSD Samsung 960 EVO 256GB
    Storage #2Games : SSD Corsair MP510 240GB | Data : SSHD Seagate 2TB
    CPU CoolerCooler Master ML240L RGB
    CaseBitFenix Enso
    Power SupplyCorsair TX850M (850W)
    Keyboard Logitech G413
    Mouse Logitech G502
    Mouse Pad PECHAM MPad-XXL
    Headset/Speakers Logitech Z333
    OS Windows 10 64 bit 20H2/VB/19042.x
    MoKiChU's Avatar
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    Aug 2013
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    Quote Originally Posted by loinad View Post
    Hey ASUS,

    The latest audio driver (6.0.8971.1) from the mobo's website page can't be installed, as per the screenshot.
    Hi,

    ASUS made a mistake, the latest drivers package available on your support page is not for your motherboard but for ASUS PRIME/TUF DTS Custom motherboards.

    You have an ASUS ROG SS3|DTS Sound Unbound motherboard, so :

    You need Realtek Audio Drivers (UAD - ASUS ROG SS3-DTS MB) from the first post of this thread.

    Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.
    Last edited by MoKiChU; 09-16-2020 at 05:28 PM.

  3. #3
    New ROGer Array
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    Quote Originally Posted by MoKiChU View Post
    Hi,

    ASUS made a mistake, the latest drivers package available on your support page is not for you motherboard but for ASUS PRIME/TUF DTS Custom motherboards.

    You have an ASUS ROG SS3|DTS Sound Unbound motherboard, so :

    You need Realtek Audio Drivers (UAD - ASUS ROG SS3-DTS MB) from the first post of this thread.

    Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.
    Thank you -- I always appreciated your packaging work and will once again use your drivers. Glad to see you back at it.

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