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  1. #1
    ROG Enthusiast Array Sedare PC Specs
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    MotherboardASUS ROG Crosshair VII Hero X470
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    Updated Crosshair VII Hero WiFi to latest BIOS and get issues when I wake up PC

    So I've recently updated 3 things that I can recall, maybe 4 in the last week:

    The BIOS to the latest for this mobo 3103
    Chipset drivers to latest AMD has available
    iCue to latest
    Windows Update to latest

    I keep getting wake up issues where the computer more or less does a soft reboot. I say soft b/c when it gets back into windows after cycling through the initial load-up showing the ability to get into BIOS etc, all my windows I had open web browser and stuff is all still there. I don't have to relaunch anything.

    I've no idea what could be causing the wake issues. I've also been encountering a few more BSODs than usual. I can't remember the codes, so sorry there, and in fact the last 2 didn't even take long for the "gathering information" part where you get the % upload to MS or whatever. Just BSOD, 10 seconds, computer reboots.

    Any idea what could be going on? I know the information isn't the greatest, but this is odd and I'm about to just go back to the December 2019 BIOS.

  2. #2
    ROG Enthusiast Array Sedare PC Specs
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    MotherboardASUS ROG Crosshair VII Hero X470
    ProcessorRyzen 2700X
    Memory (part number)G.Skill F4-3200C14D-32GTZR (4 sticks)
    Graphics Card #1Galax GTX 970 HOF
    Sound CardCreative Soundblaster X7 (external Amp/DAC)
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    I'm constantly getting BSODs system upon wake and now i'm getting can't find boot drive issues. I restart, go into bios, dont' change anything, it boots right back ujp with all my windows still open, like it wasn't even a full reboot . . . I've no idea what is going on here. My boot drive has no issues. I've scanned it. Only thing I can think of is to try and repair windows next or something.
    Last edited by Sedare; 09-17-2020 at 03:40 AM.

  3. #3
    ROG Enthusiast Array Sedare PC Specs
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    MotherboardASUS ROG Crosshair VII Hero X470
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    Memory (part number)G.Skill F4-3200C14D-32GTZR (4 sticks)
    Graphics Card #1Galax GTX 970 HOF
    Sound CardCreative Soundblaster X7 (external Amp/DAC)
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    Caught one of the BSOD names, Unexpected Store Exception. No idea what that is. I'm starting to think maybe it's the windows update . . . May just fully reinstall.

  4. #4
    ROG Guru: Blue Belt Array RedSector73 PC Specs
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    Laptop (Model)FA506IU-AL130T x 2
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    Quote Originally Posted by Sedare View Post
    I'm starting to think maybe it's the Windows update . . . May just fully reinstall.

    You can check your Windows 10 install using this.

    run as admin [powershell] (type into search bar, when you see it pop up, right click on it and run as admin)

    sfc /scannow

    wait till complete
    now run (still in powershell)

    Dism /Online /Cleanup-Image /RestoreHealth

    wait till complete

    If either found and fix integrity errors or corruptions, reboot and then repeat both steps again. If you get caught in loop greater than twice, than you have serious Windows 10 installation issue. The purpose of the above is to correct any critical errors in Windows 10 install.

    Hope you find this helpful.

  5. #5
    ROG Enthusiast Array Sedare PC Specs
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    MotherboardASUS ROG Crosshair VII Hero X470
    ProcessorRyzen 2700X
    Memory (part number)G.Skill F4-3200C14D-32GTZR (4 sticks)
    Graphics Card #1Galax GTX 970 HOF
    Sound CardCreative Soundblaster X7 (external Amp/DAC)
    MonitorACER XB270HU 27" G-Sync Monitor
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    Thanks for the response and help. I did what you suggested and there doesn't seem to be any issues there. So that's good. On to the next step I suppose. Not sure what else to do other than maybe really revert to a previous BIOS where this wasn't an issue, but the issue is definitely upon wake-up so I don't know if that will even help.

    Thanks

    Click image for larger version. 

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  6. #6
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    Hi, I too have been experiencing terrible USB and Wake Up issues. I recently updated the BIOS which I really regret. I need to see if I can do a flash back because the issues are terrible. I was also noticing really bad frame rates and overall integrity in games that I used to play with no issues. I think I am going to try to do a flash back or try an older set of BIOS. I dont have the USB issues until I wake the PC from sleep. I knew I shouldnt have updated and I still did. Last time I do that. I was stable for about a year with the HERO VII (Non-WIFI).

    Ugh - if anyone finds a solution I am all ears.

  7. #7
    ROG Enthusiast Array Sedare PC Specs
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    MotherboardASUS ROG Crosshair VII Hero X470
    ProcessorRyzen 2700X
    Memory (part number)G.Skill F4-3200C14D-32GTZR (4 sticks)
    Graphics Card #1Galax GTX 970 HOF
    Sound CardCreative Soundblaster X7 (external Amp/DAC)
    MonitorACER XB270HU 27" G-Sync Monitor
    Storage #1WD Black 500GB NVMe PCI-e SSD
    Storage #2WD Black 1TB NVMe PCI-e SSD
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    Quote Originally Posted by Jigz18 View Post
    Hi, I too have been experiencing terrible USB and Wake Up issues. I recently updated the BIOS which I really regret. I need to see if I can do a flash back because the issues are terrible. I was also noticing really bad frame rates and overall integrity in games that I used to play with no issues. I think I am going to try to do a flash back or try an older set of BIOS. I dont have the USB issues until I wake the PC from sleep. I knew I shouldnt have updated and I still did. Last time I do that. I was stable for about a year with the HERO VII (Non-WIFI).

    Ugh - if anyone finds a solution I am all ears.
    I'm glad I'm not the only one with issues. The wake-up and have no boot drive issue is mindboggling. I tried reinstalling the december 2019 bios and ez flash couldn't recognize it as a valid bios. Is there any special sauce I need to do to revert back to an older bios?

  8. #8
    ROG Enthusiast Array Sedare PC Specs
    Sedare PC Specs
    MotherboardASUS ROG Crosshair VII Hero X470
    ProcessorRyzen 2700X
    Memory (part number)G.Skill F4-3200C14D-32GTZR (4 sticks)
    Graphics Card #1Galax GTX 970 HOF
    Sound CardCreative Soundblaster X7 (external Amp/DAC)
    MonitorACER XB270HU 27" G-Sync Monitor
    Storage #1WD Black 500GB NVMe PCI-e SSD
    Storage #2WD Black 1TB NVMe PCI-e SSD
    CPU CoolerEKWB C6H Monoblock
    CaseLian Li PC-O11 Dynamic
    Power SupplySeasonic Prime Ultra Titanium 1000W
    Keyboard Corsair K70 RGB (Brown Switches)
    Mouse Logitech G502 Proteus Spectrum
    Headset Senheiser GSP600
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    Just another update. I woke the computer up it got to the pre-login screen (no password entry but just the background) then bsod with a System_Service_Exception BSOD. Then it went through the reboot, It couldn't find a boot device, then I went into BIOS, didn't touch a thing, discarded and exited, then it booted up just fine . . . I really have no idea if this is Windows being stupid or the latest bios.

  9. #9
    ROG Enthusiast Array Sedare PC Specs
    Sedare PC Specs
    MotherboardASUS ROG Crosshair VII Hero X470
    ProcessorRyzen 2700X
    Memory (part number)G.Skill F4-3200C14D-32GTZR (4 sticks)
    Graphics Card #1Galax GTX 970 HOF
    Sound CardCreative Soundblaster X7 (external Amp/DAC)
    MonitorACER XB270HU 27" G-Sync Monitor
    Storage #1WD Black 500GB NVMe PCI-e SSD
    Storage #2WD Black 1TB NVMe PCI-e SSD
    CPU CoolerEKWB C6H Monoblock
    CaseLian Li PC-O11 Dynamic
    Power SupplySeasonic Prime Ultra Titanium 1000W
    Keyboard Corsair K70 RGB (Brown Switches)
    Mouse Logitech G502 Proteus Spectrum
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    Just another update. I woke the computer up it got to the pre-login screen (no password entry but just the background) then bsod with a System_Service_Exception BSOD. Then it went through the reboot, It couldn't find a boot device, then I went into BIOS, didn't touch a thing, discarded and exited, then it booted up just fine . . . I really have no idea if this is Windows being stupid or the latest bios.

  10. #10
    ROG Guru: Blue Belt Array RedSector73 PC Specs
    RedSector73 PC Specs
    Laptop (Model)FA506IU-AL130T x 2
    MotherboardROG CROSSHAIR VIII HERO (WI-FI)
    ProcessorAMD Ryzen 9 3900X 12-Core Processor
    Memory (part number)4 x G.SKILL F4-3800C14D-16GTZN 14-16-16-36 Samsung B-Die
    Graphics Card #1Gigabyte Aorus RTX 2080 Ti Xtreme WaterForce (GV-N208TAORUSX W-11GC)
    Sound CardArctis DAC
    MonitorAsus ROG Swift PG348Q
    Storage #1ADATA SX8200PNP 1TB
    Storage #22 x Samsung SSD 840 EVO 250GB
    CPU CoolerCoolermaster Liquid Pro Master 360
    CaseEVGA DG-87 Gunmetal Grey Gaming Case
    Power SupplyEVGA SuperNOVA G2 750W Gold Power
    Keyboard Corsair K95 RGB Platinum
    Mouse Corsair Gaming Sabre RGB Gaming Mouse
    Headset ARCTIS Pro Wireless
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    Can you run HWinfo and screenshot the summary screen and post it.

    Can you look in Device Manager.
    What is the IDE ATA Controllers reported as.... ie "Standard SATA AHCI Controller" list all of them.
    Are there any devices being reported as not functioning ?
    Last edited by RedSector73; 09-26-2020 at 07:58 AM.

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