Armoury crate v3.1.5.0 / v3.1.6.0 [report here if any issues]

[TSportM]

Hi all,
After latest Windows .net and latest Nvidia driver update Aura Sync does not show CPU frequency and use in my Asus rog gx502.
I see that it is a well know problem but I have tried to run ArmouryCrate.XtuTroubleshooting_v6.51.371.0, restart armoury crate service and reinstall Armoury Crate and does not work.
Any clue or someone with similar problem?

Armoury crate is 3.1.6.0 and .net is KB4580419.
Thanks.

mate its dead in many ways for us all nvidia drivers and all windows updates and asus updates killed the APP

[djamelXm]

After today update the software is dead

Item Version
---- -------
Armoury Crate UWP App 3.1.6.0
ROG Live Service 1.1.6.0
AURA Service (Lighting Service) 3.04.22
Armoury Crate lite service 3.1.5
ASUS AURA Extension Card HAL 1.0.24
ASUS Mouse HAL 1.1.0.27
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3

[Hopper64]

I have the same issue as TSport and Fluffle. Was working fine until I think a new version automatically downloaded. None of my Asus devices are recognized. How many times do we have to go through the exact same problem?? Test before release??

[Hopper64]

Yea, same as djamel too.

[TSportM]

I have the same issue as TSport and Fluffle. Was working fine until I think a new version automatically downloaded. None of my Asus devices are recognized. How many times do we have to go through the exact same problem?? Test before release??

same problem here

https://rog.asus.com/forum/showthrea...e14#post818520

asus for the love of GOD get your act together...

[FlufflePuff1337]

Use uninstall tool check.

[2020-10-30 12:50:06][UI] ===== Unisntall Start =====
[2020-10-30 12:50:06][UI] Unisntall Service
[2020-10-30 12:50:07][ServiceDLL] Uninstall AURA Service
[2020-10-30 12:50:10][ServiceDLL] Uninstall AURA Service Success.
[2020-10-30 12:50:10][ServiceDLL] Uninstall Layermanager
[2020-10-30 12:50:11][ServiceDLL] Uninstall Layermanager Success.
[2020-10-30 12:50:11][ServiceDLL] Uninstall Armoury Crate (Lite) Service
[2020-10-30 12:50:11][ServiceDLL] Uninstall ARMOURY CRATE Lite Service
[2020-10-30 12:50:11][ServiceDLL] Uninstall Armoury Crate (Lite) Service Success.
[2020-10-30 12:50:11][ServiceDLL] Uninstall ROG Live Service
[2020-10-30 12:50:13][ServiceDLL] Uninstall ROG Live Service Success.
[2020-10-30 12:50:14][ServiceDLL] Uninstall Omaha Client
[2020-10-30 12:50:14][ServiceDLL] Uninstall Omaha Client Success.
[2020-10-30 12:50:14][UI] Unisntall Service Success
[2020-10-30 12:50:14][UI] Unisntall DeviceView
[2020-10-30 12:50:26][UI] Unisntall DeviceView Success
[2020-10-30 12:50:26][UI] Unisntall DeviceHal
[2020-10-30 12:50:26][HalDLL] Uninstall HAL
[2020-10-30 12:50:26][HalDLL] HAL Count : 5
[2020-10-30 12:50:26][HalDLL] 3rd HAL Count : 7
[2020-10-30 12:50:37][HalDLL] Uninstall Hal related registry
[2020-10-30 12:50:37][HalDLL] Uninstall Hal end
[2020-10-30 12:50:37][HalDLL] HAL Count : 0
[2020-10-30 12:50:37][HalDLL] 3rd HAL Count : 1
[2020-10-30 12:50:37][UI] Unisntall DeviceHal Success
[2020-10-30 12:50:37][UI] Kill Process
[2020-10-30 12:50:37][UI] Unisntall UWP
[2020-10-30 12:50:37][UWPDLL] Uninstall ArmouryCrate
[2020-10-30 12:50:39][UWPDLL] Uninstall AURACreator
[2020-10-30 12:50:40][UI] Unisntall UWP Success
[2020-10-30 12:50:45][UI] Delete related folder and file
[2020-10-30 12:50:48][UI] Delete related folder and file Success
[2020-10-30 13:02:51][UI] ===== Unisntall Start =====
[2020-10-30 13:02:51][UI] Unisntall Service
[2020-10-30 13:02:52][ServiceDLL] Uninstall AURA Service
[2020-10-30 13:02:52][ServiceDLL] Uninstall AURA Service uninstall path does not exist.
[2020-10-30 13:02:52][ServiceDLL] Uninstall AURA Service Success.
[2020-10-30 13:02:52][ServiceDLL] Uninstall Layermanager
[2020-10-30 13:02:52][ServiceDLL] Uninstall Layermanager Success.
[2020-10-30 13:02:52][ServiceDLL] Uninstall Armoury Crate (Lite) Service
[2020-10-30 13:02:52][ServiceDLL] Uninstall Armoury Crate (Lite) Service Success.
[2020-10-30 13:02:52][ServiceDLL] Uninstall ROG Live Service
[2020-10-30 13:02:54][ServiceDLL] Uninstall ROG Live Service Success.
[2020-10-30 13:02:55][ServiceDLL] Uninstall Omaha Client
[2020-10-30 13:03:04][ServiceDLL] Uninstall Omaha Client Success.
[2020-10-30 13:03:04][UI] Unisntall Service Success
[2020-10-30 13:03:04][UI] Unisntall DeviceView
[2020-10-30 13:03:04][UWPDLL] Uninstall AURACreator
[2020-10-30 13:03:05][UI] Unisntall UWP Success
[2020-10-30 13:03:10][UI] Delete related folder and file
[2020-10-30 13:03:12][UI] Delete related folder and file Success
[2020-10-31 12:36:30][UI] ===== Unisntall Start =====
[2020-10-31 12:36:30][UI] Unisntall Service
[2020-10-31 12:36:31][ServiceDLL] Uninstall AURA Service
[2020-10-31 12:36:33][ServiceDLL] Uninstall AURA Service Success.
[2020-10-31 12:36:33][ServiceDLL] Uninstall Layermanager
[2020-10-31 12:36:34][ServiceDLL] Uninstall Layermanager Success.
[2020-10-31 12:36:34][ServiceDLL] Uninstall Armoury Crate (Lite) Service
[2020-10-31 12:36:34][ServiceDLL] Uninstall ARMOURY CRATE Lite Service
[2020-10-31 12:36:35][ServiceDLL] Uninstall Armoury Crate (Lite) Service Success.
[2020-10-31 12:36:35][ServiceDLL] Uninstall ROG Live Service
[2020-10-31 12:36:36][ServiceDLL] Uninstall ROG Live Service Success.
[2020-10-31 12:36:37][ServiceDLL] Uninstall Omaha Client
[2020-10-31 12:36:38][ServiceDLL] Uninstall Omaha Client Success.
[2020-10-31 12:36:38][UI] Unisntall Service Success
[2020-10-31 12:36:38][UI] Unisntall DeviceView
[2020-10-31 12:36:50][UI] Unisntall DeviceView Success
[2020-10-31 12:36:50][UI] Unisntall DeviceHal
[2020-10-31 12:36:50][HalDLL] Uninstall HAL
[2020-10-31 12:36:50][HalDLL] HAL Count : 5
[2020-10-31 12:36:50][HalDLL] 3rd HAL Count : 6
[2020-10-31 12:36:59][HalDLL] Uninstall Hal related registry
[2020-10-31 12:36:59][HalDLL] Uninstall Hal end
[2020-10-31 12:36:59][HalDLL] HAL Count : 0
[2020-10-31 12:36:59][HalDLL] 3rd HAL Count : 1
[2020-10-31 12:36:59][UI] Unisntall DeviceHal Success
[2020-10-31 12:36:59][UI] Kill Process
[2020-10-31 12:37:00][UI] Unisntall UWP
[2020-10-31 12:37:00][UWPDLL] Uninstall ArmouryCrate
[2020-10-31 12:37:01][UWPDLL] Uninstall AURACreator
[2020-10-31 12:37:03][UI] Unisntall UWP Success
[2020-10-31 12:37:08][UI] Delete related folder and file
[2020-10-31 12:37:10][UI] Delete related folder and file Success
[2020-10-31 12:37:10][UI] ===== Unisntall End =====
[2020-10-31 14:22:42][UI] ===== Unisntall Start =====
[2020-10-31 14:22:42][UI] Unisntall Service
[2020-10-31 14:22:43][ServiceDLL] Uninstall AURA Service
[2020-10-31 14:22:46][ServiceDLL] Uninstall AURA Service Success.
[2020-10-31 14:22:46][ServiceDLL] Uninstall Layermanager
[2020-10-31 14:22:46][ServiceDLL] Uninstall Layermanager Success.
[2020-10-31 14:22:46][ServiceDLL] Uninstall Armoury Crate (Lite) Service
[2020-10-31 14:22:46][ServiceDLL] Uninstall ARMOURY CRATE Lite Service
[2020-10-31 14:22:47][ServiceDLL] Uninstall Armoury Crate (Lite) Service Success.
[2020-10-31 14:22:47][ServiceDLL] Uninstall ROG Live Service
[2020-10-31 14:22:48][ServiceDLL] Uninstall ROG Live Service Success.
[2020-10-31 14:22:49][ServiceDLL] Uninstall Omaha Client
[2020-10-31 14:22:50][ServiceDLL] Uninstall Omaha Client Success.
[2020-10-31 14:22:50][UI] Unisntall Service Success
[2020-10-31 14:22:50][UI] Unisntall DeviceView
[2020-10-31 14:23:02][UI] Unisntall DeviceView Success
[2020-10-31 14:23:02][UI] Unisntall DeviceHal
[2020-10-31 14:23:02][HalDLL] Uninstall HAL
[2020-10-31 14:23:02][HalDLL] HAL Count : 5
[2020-10-31 14:23:02][HalDLL] 3rd HAL Count : 6
[2020-10-31 14:23:12][HalDLL] Uninstall Hal related registry
[2020-10-31 14:23:12][HalDLL] Uninstall Hal end
[2020-10-31 14:23:12][HalDLL] HAL Count : 0
[2020-10-31 14:23:12][HalDLL] 3rd HAL Count : 1
[2020-10-31 14:23:12][UI] Unisntall DeviceHal Success
[2020-10-31 14:23:12][UI] Kill Process
[2020-10-31 14:23:12][UI] Unisntall UWP
[2020-10-31 14:23:12][UWPDLL] Uninstall ArmouryCrate
[2020-10-31 14:23:14][UWPDLL] Uninstall AURACreator
[2020-10-31 14:23:15][UI] Unisntall UWP Success
[2020-10-31 14:23:20][UI] Delete related folder and file
[2020-10-31 14:23:22][UI] Delete related folder and file Success
[2020-10-31 14:23:22][UI] ===== Unisntall End =====
[2020-10-31 14:38:35][UI] ===== Unisntall Start =====
[2020-10-31 14:38:35][UI] Unisntall Service
[2020-10-31 14:38:36][ServiceDLL] Uninstall AURA Service
[2020-10-31 14:38:38][ServiceDLL] Uninstall AURA Service Success.
[2020-10-31 14:38:38][ServiceDLL] Uninstall Layermanager
[2020-10-31 14:38:39][ServiceDLL] Uninstall Layermanager Success.
[2020-10-31 14:38:39][ServiceDLL] Uninstall Armoury Crate (Lite) Service
[2020-10-31 14:38:39][ServiceDLL] Uninstall ARMOURY CRATE Lite Service
[2020-10-31 14:38:43][ServiceDLL] Uninstall Armoury Crate (Lite) Service Success.
[2020-10-31 14:38:43][ServiceDLL] Uninstall ROG Live Service
[2020-10-31 14:38:44][ServiceDLL] Uninstall ROG Live Service Success.
[2020-10-31 14:38:45][ServiceDLL] Uninstall Omaha Client
[2020-10-31 14:38:46][ServiceDLL] Uninstall Omaha Client Success.
[2020-10-31 14:38:46][UI] Unisntall Service Success
[2020-10-31 14:38:46][UI] Unisntall DeviceView
[2020-10-31 14:38:57][UI] Unisntall DeviceView Success
[2020-10-31 14:38:57][UI] Unisntall DeviceHal
[2020-10-31 14:38:57][HalDLL] Uninstall HAL
[2020-10-31 14:38:57][HalDLL] HAL Count : 5
[2020-10-31 14:38:57][HalDLL] 3rd HAL Count : 6
[2020-10-31 14:39:07][HalDLL] Uninstall Hal related registry
[2020-10-31 14:39:07][HalDLL] Uninstall Hal end
[2020-10-31 14:39:07][HalDLL] HAL Count : 0
[2020-10-31 14:39:07][HalDLL] 3rd HAL Count : 1
[2020-10-31 14:39:07][UI] Unisntall DeviceHal Success
[2020-10-31 14:39:07][UI] Kill Process
[2020-10-31 14:39:07][UI] Unisntall UWP
[2020-10-31 14:39:07][UWPDLL] Uninstall ArmouryCrate
[2020-10-31 14:39:08][UWPDLL] Uninstall AURACreator
[2020-10-31 14:39:09][UI] Unisntall UWP Success
[2020-10-31 14:39:14][UI] Delete related folder and file
[2020-10-31 14:39:17][UI] Delete related folder and file Success
[2020-10-31 14:39:17][UI] ===== Unisntall End =====


Reinstall check
Aura service freezing for 2 minutes or more check
Installation succesfull well not really its saying memoire instead of memory
Everything working again check
Reboot.
Everything working still check set configuration check.
Reboot again check.
Check if armoury crate still working nope motherboard + memory and strip is gone even tho motherboard section is still showing where you configure strip size.

Ready to give up and commit suicide.

I hope you all get fired cos you haven't changed one bit since start of the year, support is awfull to non existant there no solutions fixes take month's only for it to break again for month's

Go **** yourself Asus pandemic or not you can easily work from home and still have this fixed in a swift manner you decision to leave this issue open for month's.

....................../´¯/)
....................,/¯../
.................../..../
............./´¯/'...'/´¯¯`·¸
........../'/.../..../......./¨¯\
........('(...´...´.... ¯~/'...')
.........\.................'...../
..........''...\.......... _.·´
............\..............(
..............\.............\...

[Hopper64]

I tried the uninstall tool. Still screwed up after reboot and reinstall of crate.

[TSportM]

I tried the uninstall tool. Still screwed up after reboot and reinstall of crate.

we have to wait for them to fix, just have to wait we pay premium but get bad service.


cheers

[MooMcKnight]

I will let you know when you can re-install without resetting Windows. I'm stuck without until then. If a mod could please send an installer with armoury crate packaged differently (it seems to be the broken part) please send it to my email.

[Tridium82]

after having to use image restore,

Now after the update this crap happens

Attachment 86692

does not see any of my

ROG Rampage Vi Extreme Encore
ROg chakram
Strix Arion
ROG aura Terminal
ROG strix Scoop deluxe

after the hal update its dead,

if press aura efects the app closes

GREat asus just GREAT

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.9.0
AURA Service (Lighting Service) 3.04.22
Armoury Crate lite service 3.1.5
ASUS AIOFan HAL 1.1.14
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.68.0
ASUS Keyboard HAL 1.01.27
ASUS MB Peripheral Products 1.0.35
ASUS Mouse HAL 1.1.0.27
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
ENE_ESD_ASM_HAL 1.0.9.5
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3

Same problem........................................... ........... Next time i take Aorus