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  1. #201
    ROG Member Array
    Join Date
    Aug 2012
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    10
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    Quote Originally Posted by transnone View Post
    The Lighting Service service still conflicts with the Armoury Crate Service still. Had to disable the Lighting Service to eliminate the conflict on boot where the Armoury Crate service is hung on boot starting up. PLEASE FIX THIS! If there is a software fix or approach, please advise!

    Fixed this with the uninstaller, but now I have the issue where devices won't update:

    Attachment 86737
    i had a problem exactly like yours. stuck in the update loop and aura sync only recognize my RAM. nothing works now, just stuck with puke rainbow colors for now.

  2. #202
    New ROGer Array
    Join Date
    Jun 2020
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    Quote Originally Posted by angrysnail View Post
    i had a problem exactly like yours. stuck in the update loop and aura sync only recognize my RAM. nothing works now, just stuck with puke rainbow colors for now.
    I can set my devices manually, (ASUS devices), but yeah Aura is broke as a joke aside from "System - Laptop" and the "Chakram - Mouse".

  3. #203
    ROG Guru: White Belt Array Al3xG PC Specs
    Al3xG PC Specs
    MotherboardB360-F Gaming
    Processori7-8700
    Graphics Card #1Strix 3080 OC
    Monitor27UK650 4k
    Power Supply750w
    Keyboard Strix Flare
    Mouse Gladius 2 Origin
    Headset Delta C
    Mouse Pad Balteus
    OS Win 10 20H2
    Accessory #1 Aura Terminal

    Join Date
    Jun 2018
    Reputation
    13
    Posts
    106

    Quote Originally Posted by HesseLinK View Post
    Did it use to work before any update ? ... asus support recommended a fresh windows install, but im sceptical about that beeing a solution, and dont want to waste a couple of hours doing that...
    Yes i did OS reinstall , but its recommended if you used old Aura Sw before Crate, cuz it conflicts each other. So i had to do that. It seems update of AC broke it.
    Last edited by Al3xG; 11-06-2020 at 06:20 PM.

  4. #204
    ROG Guru: White Belt Array Al3xG PC Specs
    Al3xG PC Specs
    MotherboardB360-F Gaming
    Processori7-8700
    Graphics Card #1Strix 3080 OC
    Monitor27UK650 4k
    Power Supply750w
    Keyboard Strix Flare
    Mouse Gladius 2 Origin
    Headset Delta C
    Mouse Pad Balteus
    OS Win 10 20H2
    Accessory #1 Aura Terminal

    Join Date
    Jun 2018
    Reputation
    13
    Posts
    106

    Quote Originally Posted by HesseLinK View Post
    I made a video showing my problem ... anyone has any ideea what can cause this ?

    I have the same issue. When i push any of these buttons or move volume control on my Strix Flare then Armoury Crate instantly shows this ( broken keyboard connection). At this moment all aura sync devices blink for a 1 sec, like reseting something, i don't know. So if you open Strix Flare using device tab its reupdating causes reset of the profile. After that Aura sync detects KB fine now untill i press any button again. Please fix this annoying bug!
    Item Version
    ---- -------
    Armoury Crate UWP App 3.2.4.0
    ROG Live Service 1.1.10.0
    AURA Service (Lighting Service) 3.04.24
    Armoury Crate lite service 3.2.4
    ASUS AIOFan HAL 1.1.14
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.0.68.0
    ASUS Keyboard HAL 1.01.35
    ASUS MB Peripheral Products 1.0.35
    ASUS Mouse HAL 1.1.0.27
    ASUS MousePad HAL 1.0.2.3
    AacAudioHal 1.3.18.0
    AacVGA 0.0.3.0
    KingstonDram 1.0.28
    AURA DRAM Component 1.0.54
    ENE RGB HAL 1.1.28.0
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3
    Miniatura de Adjuntos Miniatura de Adjuntos 2020-777777.jpg  

    444444.png  

    Last edited by Al3xG; 11-06-2020 at 06:22 PM.

  5. #205
    ROG Member Array AleksK PC Specs
    AleksK PC Specs
    MotherboardROG Zenith II Extreme Alpha
    ProcessorAMD Ryzen™ Threadripper™ 3970X
    Memory (part number)HyperX Predator DDR4 RGB 3200 MHz 8 x 16 GB
    Graphics Card #1ROG Strix GeForce RTX™ 2080 Ti Advanced edition
    Storage #1Seagate FireCuda® 520 - 500 GB
    Storage #2Seagate FireCuda® 520 - 2000 GB
    CPU CoolerDeepCool Castle 360EX
    CaseROG Strix Helios
    Power SupplyROG Thor 1200W
    Keyboard ROG Strix Flare RGB
    Mouse ROG Gladius II Origin
    Headset ROG Delta
    Mouse Pad ROG Sheath
    OS Windows 10
    Network RouterROG Rapture GT-AC5300

    Join Date
    Mar 2014
    Reputation
    16
    Posts
    19

    Same problem with me, when use media keys on Rog Strix Flare keyboard un-sync immediately!

    Here is log file

    Item Version
    ---- -------
    Armoury Crate UWP App 3.2.4.0
    ROG Live Service 1.1.10.0
    AURA Service (Lighting Service) 3.04.24
    Armoury Crate lite service 3.2.4
    ASUS AIOFan HAL 1.1.14
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.0.68.0
    ASUS Keyboard HAL 1.01.35
    ASUS Mouse HAL 1.1.0.27
    AacAudioHal 1.3.18.0
    AacVGA 0.0.3.0
    KingstonDram 1.0.28
    AURA DRAM Component 1.0.54
    ENE RGB HAL 1.1.28.0
    ENE_ESD_ASM_HAL 1.0.9.5
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3

  6. #206
    New ROGer Array Monkeyman7890 PC Specs
    Monkeyman7890 PC Specs
    Laptop (Model)N/A
    MotherboardPrime X570-Pro
    ProcessorRyzen 3900X
    Memory (part number)F4-3200C16D-16GTZR
    Graphics Card #1ASUS ROG STRIX 2080 Super
    CPU CoolerCOOLER MASTER MASTERLIQUID ML360R RGB
    OS Windows 10

    Join Date
    Aug 2020
    Reputation
    10
    Posts
    8

    After 3.2.4.0 update

    After the 3.2.4.0 update came out I am seeing a update in the update center for PRIME X570-PRO HAL Version 1.1.14. If I click update the Update progress bar goes but then the Update button reappears and after that Armoury Crate will not work until I uninstall and reinstall again. After reinstall the update is still there.

    If I click on PRIME X570-PRO under device it just spins for a very long time then gives me a black screen (It does this regardless of is I click the broken update button or not)

    It also is not detecting my G.Skill Trident Z NEO Ram. (RAM has not been detected since update to 3.1.6.0)

    Should I try reinstalling windows or would that somehow cause even more problems?


    1. PC / Laptop: PC
    2. Aura Sync products: Asus Prime X570 Pro, Asus String RTX 2080 Super, Coolermaster ML360R RGB, 32GB GSkill Trident Z NEO (2 16GB sticks)
    3. 3rd-party peripheral, audio, or lighting software: Corsair ICUE is installed (with the Asus plugin disabled)
    4. Wired / wireless connection: Wired
    5. Reinstalled Windows?: NO
    6. Windows version & build: Windows 10 Version 2004 OS Build 19041.572
    7. Previous version of firmware or software that worked as expected: I had version 3.0.4.0 of Armoury Crate before updating to 3.1.6.0. It worked before the update
    8. Clear description of your issue: It is showing a update for PRIME X570-Pro HAL but clicking update breaks Armoury Crate until I reinstall. Armoury Crate is also not detecting either of my ram sticks. They are not showing up under sync devices.
    9. Any screenshots of the issue:

    Click image for larger version. 

Name:	update.jpg 
Views:	0 
Size:	90.8 KB 
ID:	86745

    Here is the Service Version Check results.

    Item Version
    ---- -------
    Armoury Crate UWP App 3.2.4.0
    ROG Live Service 1.1.10.0
    AURA Service (Lighting Service) 3.04.24
    Armoury Crate lite service 3.2.4
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.0.68.0
    AacVGA 0.0.3.0
    AURA DRAM Component 1.0.54
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3
    Last edited by Monkeyman7890; 11-07-2020 at 05:39 AM.

  7. #207
    ROG Enthusiast Array
    Join Date
    Oct 2012
    Reputation
    18
    Posts
    71

    Quote Originally Posted by Al3xG View Post
    I have the same issue. When i push any of these buttons or move volume control on my Strix Flare then Armoury Crate instantly shows this ( broken keyboard connection). At this moment all aura sync devices blink for a 1 sec, like reseting something, i don't know. So if you open Strix Flare using device tab its reupdating causes reset of the profile. After that Aura sync detects KB fine now untill i press any button again. Please fix this annoying bug!
    Item Version
    ---- -------
    Armoury Crate UWP App 3.2.4.0
    ROG Live Service 1.1.10.0
    AURA Service (Lighting Service) 3.04.24
    Armoury Crate lite service 3.2.4
    ASUS AIOFan HAL 1.1.14
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.0.68.0
    ASUS Keyboard HAL 1.01.35
    ASUS MB Peripheral Products 1.0.35
    ASUS Mouse HAL 1.1.0.27
    ASUS MousePad HAL 1.0.2.3
    AacAudioHal 1.3.18.0
    AacVGA 0.0.3.0
    KingstonDram 1.0.28
    AURA DRAM Component 1.0.54
    ENE RGB HAL 1.1.28.0
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3
    +1 Same issue here as well

    Item Version
    ---- -------
    Armoury Crate UWP App 3.2.4.0
    ROG Live Service 1.1.10.0
    AURA Service (Lighting Service) 3.04.24
    Armoury Crate service 3.2.5
    ASUS Aac_NBDT HAL 2.4.2.0
    ASUS Keyboard HAL 1.01.35
    ASUS MB Peripheral Products 1.0.30
    ASUS Mouse HAL 1.1.0.27
    AacAudioHal 1.2.4
    AacDispaly 1.1.23

  8. #208
    ROG Enthusiast Array LordSabathan PC Specs
    LordSabathan PC Specs
    MotherboardAsus Maximus Code XI Z390
    ProcessorIntel 9900k
    Memory (part number)Corsair CMR32GX4M2C3000C15 2 x 16GB DDR4 3000 VENGEANCE RGB
    Graphics Card #1ASUS ROG STRIX GeForce RTX 2080 Ti O11G
    Sound CardAsus Strix Raid Pro
    MonitorAsus XG279Q
    Storage #1Samsung Evo 840 250GB
    Storage #2Samsung Evo 850 500GB
    CPU CoolerAsus Strix LC 360 RGB
    CaseAsus Strix Helios
    Power SupplyAsus Rog Thor 850w
    Keyboard Asus Strix Scope TKL Deluxe
    Mouse Asus Keris Wireless
    Headset Corsair Virtuoso RGB
    Mouse Pad Asus Strix Edge,Asus Rog Balteus
    OS Windows 10 64bit Pro 1909
    Network RouterAsus AC2900
    Accessory #1 Asus Rog Throne
    Accessory #2 Asur Rog Terminal
    LordSabathan's Avatar
    Join Date
    Jul 2016
    Reputation
    10
    Posts
    30

    After latest nahimic api 64 bit update the software start alt+ tab me again every few minutes.Please fix that asap, i dont want to wait to be fixed 1 month , like when the same problem appears for the first time.


    Item Version
    ---- -------
    Armoury Crate UWP App 3.2.4.0
    ROG Live Service 1.1.10.0
    AURA Service (Lighting Service) 3.04.22
    Armoury Crate lite service 3.2.4
    ASUS AIOFan HAL 1.1.14
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.0.68.0
    ASUS AURA Odd Component 1.0.8
    ASUS Aac_NBDT HAL 2.2.17.0
    ASUS Keyboard HAL 1.01.35
    ASUS MB Peripheral Products 1.0.35
    ASUS Mouse HAL 1.1.0.27
    ASUS MousePad HAL 1.0.2.3
    AacAudioHal 1.3.18.0
    AacDispaly 1.1.25
    AacVGA 0.0.3.0
    CosairDram 1.0.13
    KingstonDram 1.0.28
    AURA DRAM Component 1.0.54
    ENE RGB HAL 1.1.28.0
    ENE_DRAM_RGB_AURA42 1.00.02
    ENE_EHD_ASM_HAL 1.00.05
    ENE_EHD_M2_HAL 1.0.5.0
    ENE_QSI_Azeroth_HAL 1.0.9.0
    GALAX GAMER RGB 1.00.02
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3

    Windows 1909 up to date.

  9. #209
    New ROGer Array mateusz1807 PC Specs
    mateusz1807 PC Specs
    MotherboardX570-E
    ProcessorRyzen 9 3900X
    Memory (part number)F4-3600C16Q-32GTZNC
    Graphics Card #11080 Ti Strix Gaming OC
    MonitorROG PG279
    Storage #1Samsung 970 EVO 512gb
    Storage #2Adata SX 8200 Pro 2TB
    CPU CoolerCustom LC
    CaseThermaltake View 51
    Power SupplyXFX Pro 850W
    Keyboard Sharkoon Skiller Mech SGK3
    Mouse Logitech G502
    Mouse Pad XPG Battleground XL Prime
    Headset/Speakers Sharkoon Shark Zone H40
    OS Windows 10

    Join Date
    Aug 2017
    Reputation
    10
    Posts
    2

    Addressable header

    I have had a problem with addressable stripes for a long time. Often, after starting the computer, they do not light up. I have to enter the armory crate, and change the number of LEDs on the addressable connectors, e.g. from 120 to 119, it will refresh and it's ok (very rarely even that doesn't help, I have to try to change it again or restart the computer). This is annoying

    Item Version
    ---- -------
    Armoury Crate UWP App 3.2.4.0
    ROG Live Service 1.1.10.0
    AURA Service (Lighting Service) 3.04.24
    Armoury Crate lite service 3.2.4
    ASUS AIOFan HAL 1.1.14
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.0.68.0
    ASUS AURA Odd Component 1.0.8
    ASUS Keyboard HAL 1.0.50
    ASUS MB Peripheral Products 1.0.32
    ASUS Mouse HAL 1.0.53
    ASUS MousePad HAL 1.0.1.2
    AacAudioHal 1.02.12
    AacDispaly 1.1.25
    AacVGA 0.0.3.0
    CosairDram 1.0.13
    KingstonDram 1.0.28
    AURA DRAM Component 1.0.54
    ENE RGB HAL 1.1.28.0
    ENE_DRAM_RGB_AURA42 1.00.02
    ENE_EHD_ASM_HAL 1.00.05
    ENE_EHD_M2_HAL 1.00.02
    ENE_QSI_Azeroth_HAL 1.0.9.0
    GALAX GAMER RGB 1.00.02
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3
    Last edited by mateusz1807; 11-07-2020 at 11:57 PM.

  10. #210
    New ROGer Array DmitriyS PC Specs
    DmitriyS PC Specs
    MotherboardASUS ROG MAXIMUS XI EXTREME
    Processori9-9900K
    Memory (part number)2x8Gb F4-4000C18D-16GTZR
    Graphics Card #1Palit GeForce GTX 1080 GameRock (NEB1080T15P
    Sound CardROG SupremeFX 8-Channel High Definition Audio CODEC S1220
    MonitorASUS VG248QE (None G-Sync)
    Storage #11024 ГБ SSD M.2 Samsung 970 PRO [MZ-V7P1T0BW]
    Storage #22Тб TOSHIBA DT01ACA200 & 3ТБ TOSHIBA DT01ACA300
    CPU CoolerNoctua NH-D15 chromax.black
    CasePHANTEKS Eclipse P600S Black (PH-EC600PSTG_BK01)
    Power SupplySeasonic PRIME ULTRA 850W TITANIUM RTL (SSR-850TR)
    Keyboard ASUS ROG Claymore
    Mouse ASUS ROG Gladius II Origin
    Mouse Pad ROG Sheath
    OS Windows 10 Pro, Version 20H2
    Network RouterKEENETIC Giga (kn-1010)
    DmitriyS's Avatar
    Join Date
    Dec 2019
    Reputation
    30
    Posts
    39

    Please fix that asap

    Item Version
    ---- -------
    Armoury Crate UWP App 3.2.4.0
    ROG Live Service 1.1.10.0
    AURA Service (Lighting Service) 3.04.24
    Armoury Crate lite service 3.2.4
    ASUS AIOFan HAL 1.1.14
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.0.68.0
    ASUS Keyboard HAL 1.01.35
    ASUS Mouse HAL 1.1.0.27
    AacVGA 0.0.3.0
    KingstonDram 1.0.28
    AURA DRAM Component 1.0.54
    ENE RGB HAL 1.1.28.0
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3

    https://ibb.co/28kyfnf
    https://ibb.co/C51KDVY
    Last edited by DmitriyS; 11-07-2020 at 11:18 PM.

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