Armoury crate v3.1.5.0 / v3.1.6.0 [report here if any issues]

[angrysnail]

The Lighting Service service still conflicts with the Armoury Crate Service still. Had to disable the Lighting Service to eliminate the conflict on boot where the Armoury Crate service is hung on boot starting up. PLEASE FIX THIS! If there is a software fix or approach, please advise!

Fixed this with the uninstaller, but now I have the issue where devices won't update:

Attachment 86737

i had a problem exactly like yours. stuck in the update loop and aura sync only recognize my RAM. nothing works now, just stuck with puke rainbow colors for now.

[transnone]

i had a problem exactly like yours. stuck in the update loop and aura sync only recognize my RAM. nothing works now, just stuck with puke rainbow colors for now.

I can set my devices manually, (ASUS devices), but yeah Aura is broke as a joke aside from "System - Laptop" and the "Chakram - Mouse".

[Al3xG]

Did it use to work before any update ? ... asus support recommended a fresh windows install, but im sceptical about that beeing a solution, and dont want to waste a couple of hours doing that...

Yes i did OS reinstall , but its recommended if you used old Aura Sw before Crate, cuz it conflicts each other. So i had to do that. It seems update of AC broke it.

[Al3xG]

I made a video showing my problem ... anyone has any ideea what can cause this ?

I have the same issue. When i push any of these buttons or move volume control on my Strix Flare then Armoury Crate instantly shows this ( broken keyboard connection). At this moment all aura sync devices blink for a 1 sec, like reseting something, i don't know. So if you open Strix Flare using device tab its reupdating causes reset of the profile. After that Aura sync detects KB fine now untill i press any button again. Please fix this annoying bug!
Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AIOFan HAL 1.1.14
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.68.0
ASUS Keyboard HAL 1.01.35
ASUS MB Peripheral Products 1.0.35
ASUS Mouse HAL 1.1.0.27
ASUS MousePad HAL 1.0.2.3
AacAudioHal 1.3.18.0
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3

[AleksK]

Same problem with me, when use media keys on Rog Strix Flare keyboard un-sync immediately!

Here is log file

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AIOFan HAL 1.1.14
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.68.0
ASUS Keyboard HAL 1.01.35
ASUS Mouse HAL 1.1.0.27
AacAudioHal 1.3.18.0
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
ENE_ESD_ASM_HAL 1.0.9.5
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3

[Monkeyman7890]

After the 3.2.4.0 update came out I am seeing a update in the update center for PRIME X570-PRO HAL Version 1.1.14. If I click update the Update progress bar goes but then the Update button reappears and after that Armoury Crate will not work until I uninstall and reinstall again. After reinstall the update is still there.

If I click on PRIME X570-PRO under device it just spins for a very long time then gives me a black screen (It does this regardless of is I click the broken update button or not)

It also is not detecting my G.Skill Trident Z NEO Ram. (RAM has not been detected since update to 3.1.6.0)

Should I try reinstalling windows or would that somehow cause even more problems?


1. PC / Laptop: PC
2. Aura Sync products: Asus Prime X570 Pro, Asus String RTX 2080 Super, Coolermaster ML360R RGB, 32GB GSkill Trident Z NEO (2 16GB sticks)
3. 3rd-party peripheral, audio, or lighting software: Corsair ICUE is installed (with the Asus plugin disabled)
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: NO
6. Windows version & build: Windows 10 Version 2004 OS Build 19041.572
7. Previous version of firmware or software that worked as expected: I had version 3.0.4.0 of Armoury Crate before updating to 3.1.6.0. It worked before the update
8. Clear description of your issue: It is showing a update for PRIME X570-Pro HAL but clicking update breaks Armoury Crate until I reinstall. Armoury Crate is also not detecting either of my ram sticks. They are not showing up under sync devices.
9. Any screenshots of the issue:



Here is the Service Version Check results.

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.68.0
AacVGA 0.0.3.0
AURA DRAM Component 1.0.54
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3

[mbushnaq00]

I have the same issue. When i push any of these buttons or move volume control on my Strix Flare then Armoury Crate instantly shows this ( broken keyboard connection). At this moment all aura sync devices blink for a 1 sec, like reseting something, i don't know. So if you open Strix Flare using device tab its reupdating causes reset of the profile. After that Aura sync detects KB fine now untill i press any button again. Please fix this annoying bug!
Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AIOFan HAL 1.1.14
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.68.0
ASUS Keyboard HAL 1.01.35
ASUS MB Peripheral Products 1.0.35
ASUS Mouse HAL 1.1.0.27
ASUS MousePad HAL 1.0.2.3
AacAudioHal 1.3.18.0
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3

+1 Same issue here as well

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate service 3.2.5
ASUS Aac_NBDT HAL 2.4.2.0
ASUS Keyboard HAL 1.01.35
ASUS MB Peripheral Products 1.0.30
ASUS Mouse HAL 1.1.0.27
AacAudioHal 1.2.4
AacDispaly 1.1.23

[LordSabathan]

After latest nahimic api 64 bit update the software start alt+ tab me again every few minutes.Please fix that asap, i dont want to wait to be fixed 1 month , like when the same problem appears for the first time.


Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.22
Armoury Crate lite service 3.2.4
ASUS AIOFan HAL 1.1.14
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.68.0
ASUS AURA Odd Component 1.0.8
ASUS Aac_NBDT HAL 2.2.17.0
ASUS Keyboard HAL 1.01.35
ASUS MB Peripheral Products 1.0.35
ASUS Mouse HAL 1.1.0.27
ASUS MousePad HAL 1.0.2.3
AacAudioHal 1.3.18.0
AacDispaly 1.1.25
AacVGA 0.0.3.0
CosairDram 1.0.13
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.0.5.0
ENE_QSI_Azeroth_HAL 1.0.9.0
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3

Windows 1909 up to date.

[mateusz1807]

I have had a problem with addressable stripes for a long time. Often, after starting the computer, they do not light up. I have to enter the armory crate, and change the number of LEDs on the addressable connectors, e.g. from 120 to 119, it will refresh and it's ok (very rarely even that doesn't help, I have to try to change it again or restart the computer). This is annoying

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AIOFan HAL 1.1.14
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.68.0
ASUS AURA Odd Component 1.0.8
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.3.0
CosairDram 1.0.13
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
ENE_QSI_Azeroth_HAL 1.0.9.0
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3

[DmitriyS]

Please fix that asap

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AIOFan HAL 1.1.14
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.68.0
ASUS Keyboard HAL 1.01.35
ASUS Mouse HAL 1.1.0.27
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3

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