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  1. #1
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    Can't get Sabrent 500GB Rocket Nvme PCIe 4.0 recognized on Corsshair VIII Wifi

    Hi there,

    I have a new PC build. Core specs:
    Product Model & S/N: ROG Crosshair VIII Hero Wi-fi,
    BIOS/FW Version 2206
    CPU: AMD RYZEN 7 3700X
    Memory: Patriot Viper Steel 32GB (2 x 16GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Desktop Memory Model PVS432G320C6K
    HDD: Sabrent 500GB Rocket Nvme PCIe 4.0 M.2 2280 Internal SSD Maximum Performance Solid State Drive (SB-ROCKET-NVMe4-500
    VGA: MSI ATI Radeon HD6450 1 GB DDR3 VGA/DVI/HDMI Low Profile PCI-Express Video Card R6450-MD1GD3/LP
    Power Supply: CORSAIR|CMPSU-750TX 750W RT

    I have been able to power on PC, and install Windows 10 on a spare Sata SSD I have. But I cannot:
    1) View the Sabrent NVMe drive in the BIOS
    2) Install Windows on the NVMe drive

    I have tried the common suggestions that I have seen in various threads to disable CSM, select "Other OS", and disable the secure boot keys when installing Windows.

    However, Windows installed still is not able to display the drive, and I cannot see the drive in the BIOS.

    I have tried both M2 slots multiple times, and I have tried to make sure the drive is fully seated in the slot.

    Am I doing something obviously wrong? Is there a chance the drive is defective?

    Thanks in advance for any help, I've done my best to rule out anything that could be incorrect here.

    Joe

  2. #2
    ROG Guru: Blue Belt Array RedSector73 PC Specs
    RedSector73 PC Specs
    Laptop (Model)FA506IU-AL130T x 2
    MotherboardROG CROSSHAIR VIII HERO (WI-FI)
    ProcessorAMD Ryzen 9 3900X 12-Core Processor
    Memory (part number)4 x G.SKILL F4-3800C14D-16GTZN 14-16-16-36 Samsung B-Die
    Graphics Card #1Gigabyte Aorus RTX 2080 Ti Xtreme WaterForce (GV-N208TAORUSX W-11GC)
    Sound CardArctis DAC
    MonitorAsus ROG Swift PG348Q
    Storage #1ADATA SX8200PNP 1TB
    Storage #22 x Samsung SSD 840 EVO 250GB
    CPU CoolerCoolermaster Liquid Pro Master 360
    CaseEVGA DG-87 Gunmetal Grey Gaming Case
    Power SupplyEVGA SuperNOVA G2 750W Gold Power
    Keyboard Corsair K95 RGB Platinum
    Mouse Corsair Gaming Sabre RGB Gaming Mouse
    Headset ARCTIS Pro Wireless
    Mouse Pad Cooler Master MP750 RGB Cloth Gaming Mouse Pad Extra Large
    OS Windows 10 64bit Pro
    Network RouterRT-AC87U

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    The NVMe drive needs to be installed in the Top M2 (nearest the CPU)

    Then follow this procedure for install of Windows 10 on NVMe drive.

    1 - Make sure you unplug all SATA and USB drives, the M.2 drive has to be the only drive installed.
    2 - Go into the bios, under the boot tab there is an option for CSM, make sure it is disabled.
    3 - Click on secure boot option below and make sure it is set to other OS, Not windows UEFI.
    4 - Click on key management and clear secure boot keys.
    5 - Insert a USB memory stick with a UEFI bootable ISO of Windows 10 on it.
    6 - Press F10 to save, exit and reboot.
    7 - Windows will now start installing to your NVME drive as it has its own NVME driver built in.
    8 - When the PC reboots hit F2 to go back into the BIOS, you will see under boot priority that Windows boot manager now lists your NVME drive.
    9 - Click on secure boot again but now set it to Windows UEFI mode.
    10 - Click on key management and install default secure boot keys
    11 - Press F10 to save and exit and Windows will finish the installation.

  3. #3
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    Thanks very much for getting back to me.

    I had previously followed that workflow, and tried again, creating a Windows Boot disk via the Windows installer / Rufus. I was able to boot the installer from the USB disk, but unfortunately, the Windows installer could not see this disk. I removed the SATA drive such that this was the only drive option. I also tried both M2 slots, and had the same experience.

    Thoughts on what could be wrong? What's going through my head:

    1) This drive isn't compatible with the motherboard (seems unlikely since I bought the Crosshair VIII in part because it had the 4.0 compatibility) but wanted to at least suggest this

    2) The M2 slots are not working (seems unlikely)

    3) The drive is defective. (seems possible)

    4) I am still doing something incorrect (seems possible / probable)

    At this point, it seems like my most likely course of action is to return the drive, and either get a replacement, or try the Samsung Pro EVO model instead.

    Thanks again for any insights on what could be wrong. I might also try re-flashing the BIOS in the off chance that something is wrong there?

    Thanks,
    Joe

  4. #4
    ROG Guru: Blue Belt Array RedSector73 PC Specs
    RedSector73 PC Specs
    Laptop (Model)FA506IU-AL130T x 2
    MotherboardROG CROSSHAIR VIII HERO (WI-FI)
    ProcessorAMD Ryzen 9 3900X 12-Core Processor
    Memory (part number)4 x G.SKILL F4-3800C14D-16GTZN 14-16-16-36 Samsung B-Die
    Graphics Card #1Gigabyte Aorus RTX 2080 Ti Xtreme WaterForce (GV-N208TAORUSX W-11GC)
    Sound CardArctis DAC
    MonitorAsus ROG Swift PG348Q
    Storage #1ADATA SX8200PNP 1TB
    Storage #22 x Samsung SSD 840 EVO 250GB
    CPU CoolerCoolermaster Liquid Pro Master 360
    CaseEVGA DG-87 Gunmetal Grey Gaming Case
    Power SupplyEVGA SuperNOVA G2 750W Gold Power
    Keyboard Corsair K95 RGB Platinum
    Mouse Corsair Gaming Sabre RGB Gaming Mouse
    Headset ARCTIS Pro Wireless
    Mouse Pad Cooler Master MP750 RGB Cloth Gaming Mouse Pad Extra Large
    OS Windows 10 64bit Pro
    Network RouterRT-AC87U

    Join Date
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    The BIOS not seeing the NVMe drive is normal till Windows makes it bootable. As per my instructions.

    The issue is using rufus by the sounds of it. You need to make ISO of Windows 10 using Windows media creation tool
    https://www.microsoft.com/en-gb/soft...load/windows10

    Try this and see if it work with the instructions given previously. If not I would suspect the drive itself as possibly defective.
    Last edited by RedSector73; 09-28-2020 at 11:58 PM.

  5. #5
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    Thanks again. I was able to create a Windows USB boot drive with the Media Creation Tool. The experience was identical - I was able to start the Windows installer, but was unable to discover the NVME drive via the installer.

    I'll try a few other things but it looks like I might need to exchange the drive.

    -joe

  6. #6
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    You need AMD drivers in the USB

    NVME should able in the BIOS
    Last edited by xeromist; 09-30-2020 at 04:55 PM.

  7. #7
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    Thanks Darox.

    Can you be more specific about which drivers need to be on the USB? I went to the AMD website to download the X570 drivers, and it appears to be a self-contained installer that will only run on Windows, as opposed to a standalone driver I can add to the USB. The version I downloaded from the ASUS website seems to be the same situation.

    From what I've read on other forums, most posters say that a) the Windows installer should have the NVME drivers already (i.e. the one created with the Media Creation Tool, as RedSector73 has suggested, and that b) it is normal for the new drive to now show up in the BIOS until Windows is installed.

    I appreciate any insight you can add here!

    Thanks,
    Joe

  8. #8
    ROG Enthusiast Array
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    AMD RAID Installer (SATA, NVMe RAID)
    Revision Number
    2.08.12.400
    File Size
    242 MB
    Release Date
    8/19/2020

    https://www.amd.com/en/support/chips...ocket-am4/x570

    AMD RAID Driver (SATA, NVMe RAID)
    Revision Number
    9.3.0.00167
    File Size
    1.63 MB
    Release Date
    8/19/2020

    AMD RAID Driver (SATA, NVMe RAID)
    Revision Number
    9.3.0.00167
    File Size
    1.63 MB this will do nvme drivers for windows 10 you have to unzip and you will see 1 folder windows 10 1 folder quick start guide before insulation windows you have put 3 files to USB stick than when installing windows then put the second usb load the drivers 1, 3,2 from top in order than windows will see your NVME driver

    https://drivers.amd.com/relnotes/amd...ng_systems.pdf

    Power-on the system.
    2. Press Delete or ESC to get into the Platform BIOS setup page.
    3. In the BIOS setup:
    a. Select the Advanced tab, then press Enter
    b. Select the AMD PBS tab, then press Enter
    c. Set NVMe RAID Mode to Enabled
    4. In the BIOS setup:
    a. Select the Advanced tab, then press Enter
    b. Select the AMD CBS tab, then press Enter
    c. Select FCH Common Options, then press Enter
    d. Select SATA Configuration Options, then press E

    Download the AMD-RAID drivers from the web site to the appropriate removable storage
    medium.
    6. Proceed to Windows Install and load AMD-RAID drivers during a Windows OS
    installation.
    Last edited by xeromist; 09-30-2020 at 04:56 PM.

  9. #9
    ROG Guru: Blue Belt Array RedSector73 PC Specs
    RedSector73 PC Specs
    Laptop (Model)FA506IU-AL130T x 2
    MotherboardROG CROSSHAIR VIII HERO (WI-FI)
    ProcessorAMD Ryzen 9 3900X 12-Core Processor
    Memory (part number)4 x G.SKILL F4-3800C14D-16GTZN 14-16-16-36 Samsung B-Die
    Graphics Card #1Gigabyte Aorus RTX 2080 Ti Xtreme WaterForce (GV-N208TAORUSX W-11GC)
    Sound CardArctis DAC
    MonitorAsus ROG Swift PG348Q
    Storage #1ADATA SX8200PNP 1TB
    Storage #22 x Samsung SSD 840 EVO 250GB
    CPU CoolerCoolermaster Liquid Pro Master 360
    CaseEVGA DG-87 Gunmetal Grey Gaming Case
    Power SupplyEVGA SuperNOVA G2 750W Gold Power
    Keyboard Corsair K95 RGB Platinum
    Mouse Corsair Gaming Sabre RGB Gaming Mouse
    Headset ARCTIS Pro Wireless
    Mouse Pad Cooler Master MP750 RGB Cloth Gaming Mouse Pad Extra Large
    OS Windows 10 64bit Pro
    Network RouterRT-AC87U

    Join Date
    Apr 2018
    Reputation
    40
    Posts
    768

    RAID on NVMe drives is pretty pointless, especially if you have a high end one that can easily do 3000 MB/s with just a single drive. All you're doing is upping the latency and higher risk for losing your files.

    It also won't fix your issue OP.

  10. #10
    New ROGer Array
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    Thanks for the input Darox and RedSector73. Yeah - I am not trying to set up RAID on this drive, so while I appreciate the ideas, I am a little worried that's not going to fix the underlying issue.

    I decided to order a replacement drive to see if that fixes the problem.

    I appreciate all of the help and advice so far. Thank you!!

    -joe

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