wake from sleep issue

[shagadelic45]

Brand new Rog Strix B550-I motherboard with Windows 10 64 bit Pro.

When pc goes to sleep......moving mouse or typing on keyboard, or pushing power button....actually causes the pc to shut down.

I then have to press the power button A SECOND TIME to wake the pc.

When the pc does come back...my tabs are still open....but it shouldn't take 2 power wakes and shouldn't be "shutting down" when you are waking it....

thanks in advance

[xeromist]

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[shagadelic45]

i've tried updating bios and changing windows power settings but nothing changes.

any help would be great

[xeromist]

Don't know. Maybe unstable power when it wakes up? I don't use sleep. Try disconnecting as many devices and accessories you can for testing. Use keyboard without mouse, mouse without keyboard, etc.

[shagadelic45]

i unplugged usb devices, but still no change.

still have to power on TWICE to wake from sleep.....

[shagadelic45]

i unplugged usb devices, but still no change.

still have to power on TWICE to wake from sleep.....

any other ideas???

[xeromist]

You could try tinkering with the S-state settings in the BIOS. That should not be necessary but it might allow you to circumvent whatever is causing this.

Also, if you have any overclocks or higher speed memory you may want to restore BIOS defaults and try with lower speeds to see if that makes a difference.

[shagadelic45]

You could try tinkering with the S-state settings in the BIOS. That should not be necessary but it might allow you to circumvent whatever is causing this.

Also, if you have any overclocks or higher speed memory you may want to restore BIOS defaults and try with lower speeds to see if that makes a difference.

not overclocking but i will try the s state settings and repost
thanks!

[shagadelic45]

not overclocking but i will try the s state settings and repost
thanks!

sadly no change......just really weird

[shagadelic45]

I have the same problem with B550-I, still don't know how to fix it though. I think the issue is that the computer actually fails to boot from sleep mode, so when you first press the power button or any other button, the computer tries to boot from sleep mode but then suddenly fails and enters hibernation mode (Windows default setting is hybrid sleep enabled). Then, when you hit the power button again, it is actually booting from hibernation mode, which is why you will see the bios screen and everything is still there when the system is loaded.

thanks for the reply and glad someone else is having this issue (not in a bad way) but that it's not just my pc.....hopefully someone can come up with a fix,

thanks again