Page 1 of 2 1 2 LastLast
Results 1 to 10 of 39

Hybrid View

  1. #1
    ROG Member Array
    Join Date
    Jul 2020
    Reputation
    10
    Posts
    7

    ASUS Rog Strix G512LW: Fans stop on screen off, eventually overheating notebook

    Hello fellow ROG'ers. I decided to split off my discussion about an issue, which I had reported in another thread.
    (https://rog.asus.com/forum/showthrea...akers-loudness)

    I have a quite similar issue concerning fans not working, albeit in a slightly different scenario. Notebook model is G512LW.

    My screen off/standby settings are 5/30 minutes. Inbetween the screen turning off and standby kicking in, the fans completely stop and the notebook heats up all the way until it force shutdowns.

    I tried to contact ASUS support, which sent me an Armoury Crate patch. Installed the patch, which broke pretty much everything else so I had to reinstall ROG Live Service Package, AC Service, Armoury Crate app itself and eventually Windows, rinse and repeat, before I could get the patch to install without breaking things like, for example, itself..

    Result of the patch:
    1. The notebook now not only shuts its fans off on screen off, but standby mode doesn't even work as it should anymore (at random times, the notebook comes out of sleep mode for no reason AND with disabled fans..)
    2. The patch partially broke MyASUS. (Update: Actually, the problem is with Armoury Crate Service, as a restart of the service restores functionality)

    On the second support request, ASUS asked me to return the notebook. Because no new BIOS is available. I'm sorry, say that again please? Did you just tell me to return a perfectly functional computer which has a software/firmware issue?

    I need that computer for my IT job. What about, try to fix what you broke a few weeks ago, ASUS? You had a scenario in which everything worked, you're a computer tech company, and I can't be one of only 3 people having this issue, right?



    Follow-up 2020-10-04:

    After experimenting with downgrading/upgrading BIOS for a bit, I think we can exclude the BIOS itself as being the culprit. Some strange things happened when doing so, though.

    I followed the mini guide at https://www.reddit.com/r/ASUS/commen...eb2x&context=3. Results:

    1. Downgrading the BIOS is as EZ as upgrading it.

    2. "Go to control panel, go to system, go to system protection, go to hardware, click on device installation settings, and then click no." <-- After following this step, in Device Manager, the firmware was successfully set to be 309.

    3. The downgrade did nothing, but caused one logged error:
    "Het stuurprogramma heeft een controllerfout gevonden in \Device\Harddisk1\DR1."
    (Roughly translated: "The device driver reported a controller error in \Device\Harddisk1\DR1")

    4a. Because the fan sleep issue was not solved, I re-applied BIOS 310. Because of step 2 in this post, the device driver firmware was not automatically upgraded from 309 to 10.1.2.310.
    4b. When restarting after step 4a, I opened Armoury Crate and saw that the CPU speed, temperature, memory speed, .. could not be retrieved, but the GPU monitoring showed up correctly. I'm not sure if this could be related to the issue?

    5. When manually updating the device driver firmware to 10.1.2.310 by using Windows Update and restarting, CPU information showed up again and the HDD controller error from step 3 did not happen anymore.

    6. However, the original issue (fans and RGB turn off on screen off, notebook overheats) remains the same.



    Also, since the latest ASUS software updates, I had to create a script which restarts the Armoury Crate Service 1 minute after logging into the computer. I found out by accident that this solved another issue with the current software.

    The reason for this, is that since the latest update, hotkeys seem to have stopped working on startup (no FN + hotkey functionality, no Energy Profile on-screen indicator). But what is curious is, that after restarting the service, the on-screen profile indicator shows up again and all hotkey functionality is restored.

    I'm not sure how all ASUS components like ROG Live Service, Control Interface, Armoury Crate etc. intercommunicate with each other, but I'm pretty sure something is quite off in the way it does at this moment.

    Hope some of the information is useful. Can someone from ASUS maybe help us this way instead? If a log file needs to be generated, I'll gladly provide one.

    Thank you very much in advance.
    Best regards

  2. #2
    ROG Guru: White Belt Array
    Join Date
    Jul 2020
    Reputation
    18
    Posts
    106

    When i first got my G512LV the screen turning off was a major pain in the backside because once off it caused other problems. I ended up doing this:

    • Go to settings Select System
    • Power and sleep
    • select never on options that are on that screen
    • Select advanced options
    • on the options that are visible go through the options to disable screen off and sleep settings
    • After I have done that I press the keyboard shortcut to change performance plan for some bizarre reason these show as hidden plans that windows just doesn't seem to detect half the time.
    • so I rinse and repeat for Silent/Performance/Turbo mode
    • Afterwards no more screen turn-offs and things go back to running normally


    Yes its a pain in the ass having to manually do this. oh and also disable quickboot and hibernation settings.
    Last edited by KorosuKivy; 10-04-2020 at 06:08 AM.

  3. #3
    ROG Member Array
    Join Date
    Jul 2020
    Reputation
    10
    Posts
    7

    Thank you KorosuKivy for your feedback, which I highly appreciate. Unfortunately, this workaround will not solve the initial problem. I just want to be able to let my notebook idle with the screen turned off, and let it be when not using it without the need to shut it down, a function which every decent computer from the last 20 years is able to fulfill.

    I saw ASUS released a new version of the System Control Interface (2.2.29.10) and installed it, hoping ASUS somehow figured out how to fix what the latest updates broke, unfortunately to no avail. I still hope support looks into this issue and is able to provide a working fix.
    Last edited by Fireblade_92; 10-09-2020 at 10:16 PM.

  4. #4
    ROG Member Array
    Join Date
    Oct 2020
    Reputation
    10
    Posts
    5

    Just replying to say that i have the same problem on a G512LV, running any program that doesn't prevent locking the screen is going to continue running with the fans off once the screen turns off, putting this with the current Armory Crate bug where it uses 20% of CPU usage for no reason makes no good . I hope this gets resolved soon. Just in case here is the software i am running:

    Armoury Crate UWP App 3.1.6.0
    ROG Live Service 1.1.6.0
    AURA Service (Lighting Service) 3.04.22
    Armoury Crate service 3.1.5
    ASUS Aac_NBDT HAL 2.4.2.0
    ASUS Keyboard HAL 1.01.17
    ASUS MB Peripheral Products 1.0.33
    ASUS Mouse HAL 1.1.0.8
    AacAudioHal 1.3.7.0
    AacDispaly 1.1.26
    Asus System Control Interface V2 2.2.29.10
    Bios 310

  5. #5
    ROG Member Array
    Join Date
    Sep 2020
    Reputation
    10
    Posts
    7

    Hi there
    I am also replying because of the same problem.

    First I tought my brand new Asus M15 502LW had a sleep or hypernate problem. Because sometimes when I left my computer a wake for some time and returned. I noticed the system was stuck on a black screen unresponsive, with the 2 power leds active and the keyboard lights off. I had to do a hard reset every time without knowing that this was actually due to overheating!


    Now finding this pots with searching sometime on Google, it's exactly the same problem like described here.

    I left this morning my system for like 30 mintues alone with Unity Game Engine open in the background. When I came back I noticed the screen was black but the system was still responsive. My keyboard was untouchable from the heat. I opend armoury crate and my CPU and GPU temps where around 99 C degrees.
    This happend while I would expect it would go into sleep mode (after 10 minutes idle on battery and AC) or at least leave the fans on if it is still producing heat with Unity in the background.

    I bought my laptop in the EU in the Netherlands to be exact. It's the first time I am experiencing problems like this with a brand new laptop like this. I came from Alienware and Razer where the hardware is not completely dependent on the manufacturer's software like in this case.

    Inside MyAsus I noticed a new update KB Firmware Update 2.4.8 I hope this would fix some of the problems. If someone else know a fix or workaround please share.

    Greetz

    UPDATE

    Did a test with letting the laptop go to sleep when running some programs that produce heat, same problem it crashes after 10 minutes because of overheating. It's like the laptop can't go in to sleep modus but also shuts down all fans like on screen shutdown. I am going to system restore the system with a clean Windows 10 copy and non of the asus rog software and test the sleep and screen shutdown. I am thiking to return the laptop If the problem keeps going on after that.
    Last edited by ShadowButton; 10-21-2020 at 06:22 PM.

  6. #6
    ROG Member Array
    Join Date
    Oct 2020
    Reputation
    10
    Posts
    5

    Testing things i tried a linux distro, Pop_OS with nvidia drivers, and it works perfectly(expect a few things unrelated to this problem). Tried stressing the cpu to heat it up and when the screen turns off the fans keep going like they should, so this just reaffirms that something is wrong with the software or drivers on Windows say Armory Crate or Asus System Control Interface.

  7. #7
    ROG Enthusiast Array
    Join Date
    Dec 2014
    Reputation
    18
    Posts
    34

    Happy to find this thread. I couldn’t understand what was going on with this new Zephyrus s15 GX502L. I just got it a week or so ago and everything has been great. Been playing with it constantly. And pretty much have always been in front of it when it’s on and have turned it off when not using it. And for the first time I left it unattended for a little while cooking dinner. When I returned. Waking it up it sounded like a jet engine and touching just above the KB was SO HOT. I had HWiNFO open in the back ground and it recorded 100C across all the cores. I’m surprised it didn’t shut down. Kinda scary actually. I’m not sure how long it was sitting like that. It sure was hot. I could feel the heat radiating from it immediately.*

    So right away I began researching why and found this thread.

    This sucks man. I don’t want to have to leave the dam screen on all the time. * And now I scared leaving this thing unattended. Lmao. It’s like I purchased a little child.*

    Anyone out there have any new updates? Did you fix it with fresh install? *

  8. #8
    ROG Member Array
    Join Date
    Oct 2020
    Reputation
    10
    Posts
    5

    I think the problem comes from Disconnected Modern Standby in Windows 10, or in this case a borked implementation of it from Asus. The laptop enters this mode everytime the screen shuts off, https://www.asus.com/us/support/FAQ/1043537/
    "2. If your computer supports Modern Standby mode, it means that the symptom is normal. Due to Microsoft’s design, Modern Standby mode had been implemented from Windows 10 announced. The system will enter Modern Standby mode after the screen turns off, and it means that the system enters a quick sleep."
    I measured it myself and the laptop enters a ultra low power mode but it keeps running, but because the fans never power on the heat keeps accumulating.
    I am pretty sure that this happens to every modern laptop from the ROG lineup. Still waiting for a fix from Asus.

  9. #9
    ROG Member Array
    Join Date
    Sep 2020
    Reputation
    10
    Posts
    7

    Well after my last report , the problems still occurs even more problems pretend to be after every new software update that came in past weeks from MyAsus (Refresh rate service => completly broken on my system, Armory crate "performance" powerplan guaranteed to overheat the system when left alone and more bugs)


    What noalero says is correct, after the screen shutdown the system goes in some kind of sleep mode where the cooling of the system is not taken into account. I am still not sure if it's Asus or Windows related .. I tried an old windows 10 version during my reinstallation attempts where the same problems kept occurring even with and without Asus software and drivers.

    The only in between solution that worked for now is setting up the powerplan so that after the screen turns off, the system will go to sleep around 10 minutes.
    I think that this gives the laptop less chance to overheat by the auto turned off fans.

    The Asus software is really annoying at this time .. as a user you do not really have control over the system, things are being carried out or just not without you being aware. I don't understand why this system can't run on it's own. more software is more instability probability.

    I hope we will get by early next year a clean software fix so our laptop models will function as they should.

  10. #10
    ROG Member Array
    Join Date
    Sep 2020
    Reputation
    10
    Posts
    7

    Quote Originally Posted by criskoe View Post
    Happy to find this thread. I couldn’t understand what was going on with this new Zephyrus s15 GX502L. I just got it a week or so ago and everything has been great. Been playing with it constantly. And pretty much have always been in front of it when it’s on and have turned it off when not using it. And for the first time I left it unattended for a little while cooking dinner. When I returned. Waking it up it sounded like a jet engine and touching just above the KB was SO HOT. I had HWiNFO open in the back ground and it recorded 100C across all the cores. I’m surprised it didn’t shut down. Kinda scary actually. I’m not sure how long it was sitting like that. It sure was hot. I could feel the heat radiating from it immediately.*

    So right away I began researching why and found this thread.

    This sucks man. I don’t want to have to leave the dam screen on all the time. * And now I scared leaving this thing unattended. Lmao. It’s like I purchased a little child.*

    Anyone out there have any new updates? Did you fix it with fresh install? *

    the fresh installations helpt me with some system instabilities but after all the problem is still present. The things I do to prevent overheating:

    1) Never leave the system alone when the armoury crate powerplan "Performance and Turbo" are enabled. If I leave the system I keep it at the windows powerplan.
    2) To enable screen shutdown and sleep setup your battery powerplans to disable the screen after 3 minutes and let the sleep mode kick in at 5 or 10 minutes ( you will need to check this the first times because you really cannot rely on the behavior of the system at this point ) Just play a little with the settings. and make sure when the real sleepmode kicks in if the system equality is sleeping.

    3) If you leave your system for a while turn off any very high demaning GPU or CPU program (Like a game or in my case Unity with gamemode enabled)

    4) Optional I downloaded all the crap Asus drivers and software from Windows auto update (during the reinstallation) and finaly the Armoury software directly form the Asus web site. (No driver package or windows store UWP or installation or MyAsus). I also use Intel driver check tool to update intel based hardere to the latest versions. The drivers that Asus offers are usually outdated.

    I thinks this are the best 3 tips I can offer you. before I took this into account I had like 3 overheating shutdowns a day and now when follwing carefully none

Page 1 of 2 1 2 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •