ASUS Rog Strix G512LW: Fans stop on screen off, eventually overheating notebook

[JossiCat]

Couple of weeks ago i purchased two G712LWS and G732LXS for about 7000EUR to discover this problem on all 3 computers. This is highly disappointing, these were my first Asus laptops and im already considering returning them and getting something else. I've tried just about everything and i wasnt able to solve this. Only workaround is to shut them down or hybernate if i leave laptop for more than a couple of minutes, but thats just not an acceptable solution. Hopefully Asus comes up with a fix for this soon.

I was able to get a refund.
It took a bit of effort and stressed me out so much. But I want a portable PC AKA a laptop not an oversized pretend mobile phone because some moron at MS thinks we want our systems to wake faster.
It was pointed out that the issue is Modern Standby(S0 Low Power Idle) Network Connected and it becoming harder to disable.
https://borncity.com/win/2020/11/26/...odern-standby/
Someone at MS needs to be sacked for implementing it without ensuring we have the full ability to disable it.

I'm more disappoint in Asus because it's clear there is an issue yet they seem to be ignoring it.
The last Bios release was in July. That's plenty of time to get it fixed and besides their QA/AC should have pick up this issue by now.
I use Asus motherboards and have never had an issue other than one that was running a 4th gen i5 and had finally given up after years of abuse. Going on that experience and the reviews I thought I would give their laptops a try. Lesson learned here is most reviews are not worth a pinch and try before you buy.

So now it's back to the search for a machine that does what I want not what MS dictates. If only there was more publishers releasing games and photography software programmed for nix OSes and a there was great nix office alternative to MS, I'd personally just completely move to Fedora and be done with MS.

[RomaVicious]

i'm use this, and it's work - https://www.reddit.com/r/Dell/commen...abling_modern/

[JossiCat]

i'm use this, and it's work - https://www.reddit.com/r/Dell/commen...abling_modern/

Was this for the G512LW and Win 10 202h?
If so it would be great for those who can't get a refund.

[RomaVicious]

Was this for the G512LW and Win 10 202h?
If so it would be great for those who can't get a refund.

My version PC - G532LWS, WIN 10 PRO 20H2

[ivank88]

It was pointed out that the issue is Modern Standby(S0 Low Power Idle) Network Connected and it becoming harder to disable.
https://borncity.com/win/2020/11/26/...odern-standby/
Someone at MS needs to be sacked for implementing it without ensuring we have the full ability to disable it.

I'm more disappoint in Asus because it's clear there is an issue yet they seem to be ignoring it.
The last Bios release was in July. That's plenty of time to get it fixed and besides their QA/AC should have pick up this issue by now.
I use Asus motherboards and have never had an issue other than one that was running a 4th gen i5 and had finally given up after years of abuse. Going on that experience and the reviews I thought I would give their laptops a try. Lesson learned here is most reviews are not worth a pinch and try before you buy.

Thanks for that Jossi, thats a really valuable info. Im on 20H2 so i was able to disable it with regedit entry. After reading thru this issue in-depth I can kinda see why MS chose to force S0 on in previous versions. I assume their intention was to force OEM's to support S0 properly so that users could get the full benefit of this feature, since obviously letting OEMs get to it on their own schedule was not working. Obviously not an ideal solution which is why they added control back in via registry entry.

That being said i still wish ASUS made a proper fix for this, and i hope they will. Unfortunately, returns seem out of question for me as i purchased laptops in Germany and i wont be able to travel back there for a while due to COVID situation. But ill definitely think twice next time.

[Fireblade_92]

Hello fellow enthusiasts,

I have installed the newest 311 BIOS a few moments ago, updated ASUS Core SDK, then updated Armoury Crate by using their new simplified installer, and lo and behold, the fans keep running again when the screen is turned off! I have tested this by using a freeware tool 'Screen Off 2.1', which I have been using for the last few months for quick "testing", after implementing any ASUS firmware/software update.

It seems the issue has finally been resolved, at least for me.

The only side effect is that I seem to have lost the ability to read the CPU temperature in Armoury Crate. Anyway, I think I'm never updating core software again.

Cheers

[noalero]

Hello fellow enthusiasts,

I have installed the newest 311 BIOS a few moments ago, updated ASUS Core SDK, then updated Armoury Crate by using their new simplified installer, and lo and behold, the fans keep running again when the screen is turned off! I have tested this by using a freeware tool 'Screen Off 2.1', which I have been using for the last few months for quick "testing", after implementing any ASUS firmware/software update.

It seems the issue has finally been resolved, at least for me.

The only side effect is that I seem to have lost the ability to read the CPU temperature in Armoury Crate. Anyway, I think I'm never updating core software again.

Cheers

YES, FINALLY, its working for me too. It took them long enough but the fans are working with the screen off as they should. The CPU temp and voltage readings are broken for me too on Armoury Crate but i use other programs for that anyway.

[JossiCat]

Hello fellow enthusiasts,

I have installed the newest 311 BIOS a few moments ago, updated ASUS Core SDK, then updated Armoury Crate by using their new simplified installer, and lo and behold, the fans keep running again when the screen is turned off! I have tested this by using a freeware tool 'Screen Off 2.1', which I have been using for the last few months for quick "testing", after implementing any ASUS firmware/software update.

It seems the issue has finally been resolved, at least for me.

The only side effect is that I seem to have lost the ability to read the CPU temperature in Armoury Crate. Anyway, I think I'm never updating core software again.

Cheers

This is great news and a great start to a proper fix.

Now if Asus had communicated with us that they acknowledge there is and issue and are working on a fix with regular reports it would have save people a lot of stress.
I for one would have stuck it out and still have the system I bought.

Campanies both big and small are getting worse at communicating with customers and clients.

[xpclient]

For those of you with ASUS laptop on Intel platform with Modern Standby, can you check one thing?

Expand Device Manager, expand System Devices and check for some driver which says "PEP" (PEP stands for Power Engine Plugin). Let me know there is one in Intel-based systems too.

I found a way in AMD-based machines to disable Modern Standby but the PEP driver there is supplied by AMD, whereas on Intel, it is supplied by Microsoft. It is this driver that causes Windows to not immediately and quickly enter low power sleep as it wakes up automatically and repeatedly.

The trick is to replace this driver with "Standard Power Management Controller" driver. Then the laptop still has Modern Standby (no way to get good old ACPI S3 sleep because ASUS just didn't implement it in the firmware). But with that driver, the laptop enters low power mode almost immediately within 15 seconds.

I actually measured the power consumption with a power meter/killawatt style device and found it was 2.5W-3W or max 4W. It was not shooting up to 15-30 and 40 Watts.

Also thereafter how much power it consumes in Modern Standby depends on your power profile. If it is Quiet or Balanced in Armoury Crate, then it consumes roughly 3W. If it's Turbo, it consumes 4W.

[LunarKairos]

So I know this fix is not for everyone but I have worked with someone to has a laptop similar to mine.

They have requested a BIOS unlock in a BIOS unlocking forum which has exposed more advanced features in the BIOS menus with the potential to cause harm if modified improperly but you also get the ability to change the following:

With the unlocked BIOS, they now have full voltage control within the OS, so all settings are exposed to throttlestop and they can go beyond the -.80mV undervolt restriction. If you have purchased ram that has faster latency which requires the use of XMP profiles to work properly, they can now be selected in the modified BIOS.

But the big thing that I asked them to test with issues with sleep.

A new setting that has been exposed is the ability to disable S0 sleep from within the BIOS. This will disable modern standby inside of windows. After running with only S3 sleep enabled, there have been no more issues with the laptop being able to enter standby and no issues with the fans turning off with the screen off. They reported that they have been using the laptop with an external monitor with the laptop screen off on several occasions. I have done some reading on the new modern standby introduced by Microsoft and it seems like there are other laptop manufactures that also have issues with laptops being able to enter standby and stay in standby with S0 sleep. I am not sure who is at fault here for modern laptops not being able to reliability enter sleep with this new Modern Standby trying to keep store apps awake so that your computer can still receive notifications while in sleep but it is nonsense. While my computer is sleeping, I want it to stay sleeping and use as little power as possible.

So while this might not fix the problem 100%, sounds like if there is no issue entering sleep, there is no issues with overheating. Maybe in a future official BIOS release, we can have the setting to disable S0 sleep exposed for all of us to decide if we would like to use it.

Yeah It kinda sucks we have to use a modifued BIOS to get this to work, do you happen to have the links for it or where i can request one?