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  1. #1
    New ROGer Array mattpunx90's Avatar
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    GL504GW Audio Out of Sync

    Another software issue on this device. Now Realtek audio driver version 6.0.1.8639 (the only one provided by Asus at it's website and the only one that works) it's causing audio to go out of sync on every video playback after a few minutes.

    Already reinstalled the driver and it ends up doing the same thing each and every time and other drivers cause total lose of audio, or headphones jack stop working at all.

  2. #2
    ROG Guru: Green Belt Array MoKiChU PC Specs
    MoKiChU PC Specs
    MotherboardASUS ROG Strix Z370-F Gaming
    ProcessorIntel Core i7-8700K
    Memory (part number)Corsair Vengeance RGB DDR4 2666MHz CL16 - 16GB (2 x 8GB)
    Graphics Card #1ASUS ROG Strix GTX 1080 Ti OC
    MonitorASUS ROG Strix XG35VQ
    Storage #1SSD Samsung 970 EVO Plus 500GB
    Storage #2SSD Samsung 960 EVO 250GB | SSD Corsair MP510 240GB | SSHD Seagate 2TB
    CPU CoolerCooler Master ML240L RGB
    CaseBitFenix Enso
    Power SupplyCorsair TX850M (850W)
    Keyboard Logitech G413
    Mouse Logitech G502
    Mouse Pad PECHAM MPad-XXL
    Headset/Speakers Logitech Z333
    OS Windows 10 64 bit 21H1/VB/19043.x
    MoKiChU's Avatar
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    Hi,

    You have an ASUS ROG SS3 notebook, so :

    You need Realtek Audio Drivers (UAD - ASUS ROG SS3 NB/DT) from the first post of this thread.

    Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.

  3. #3
    New ROGer Array mattpunx90's Avatar
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    Quote Originally Posted by MoKiChU View Post
    Hi,

    You have an ASUS ROG SS3 notebook, so :

    You need Realtek Audio Drivers (UAD - ASUS ROG SS3 NB/DT) from the first post of this thread.

    Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.

    Hi. Actually mine is a Rog Strix Scar 2, not 3. Not sure if that driver would work aswell in my device

  4. #4
    ROG Guru: Green Belt Array MoKiChU PC Specs
    MoKiChU PC Specs
    MotherboardASUS ROG Strix Z370-F Gaming
    ProcessorIntel Core i7-8700K
    Memory (part number)Corsair Vengeance RGB DDR4 2666MHz CL16 - 16GB (2 x 8GB)
    Graphics Card #1ASUS ROG Strix GTX 1080 Ti OC
    MonitorASUS ROG Strix XG35VQ
    Storage #1SSD Samsung 970 EVO Plus 500GB
    Storage #2SSD Samsung 960 EVO 250GB | SSD Corsair MP510 240GB | SSHD Seagate 2TB
    CPU CoolerCooler Master ML240L RGB
    CaseBitFenix Enso
    Power SupplyCorsair TX850M (850W)
    Keyboard Logitech G413
    Mouse Logitech G502
    Mouse Pad PECHAM MPad-XXL
    Headset/Speakers Logitech Z333
    OS Windows 10 64 bit 21H1/VB/19043.x
    MoKiChU's Avatar
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    Quote Originally Posted by mattpunx90 View Post
    Hi. Actually mine is a Rog Strix Scar 2, not 3. Not sure if that driver would work aswell in my device
    Hi,

    I know perfectly well the notebook you have (ROG Strix Scar II - GL504GW), otherwise I will not have told you what to install/do.

    Note (this is probably what made you doubt) : SS3 does not mean Strix Scar III, but means Sonic Studio III.

  5. #5
    New ROGer Array mattpunx90's Avatar
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    Quote Originally Posted by MoKiChU View Post
    Hi,

    I know perfectly well the notebook you have (ROG Strix Scar II - GL504GW), otherwise I will not have told you what to install/do.

    Note (this is probably what made you doubt) : SS3 does not mean Strix Scar III, but means Sonic Studio III.
    Thanx for clarify. I will give it a try then and reply the result

  6. #6
    New ROGer Array mattpunx90's Avatar
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    Well, i followed all the steps and installed it ok. But, audio out of sync issue continues to happen anyways even with this driver

  7. #7
    New ROGer Array mattpunx90's Avatar
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    Just posting to avoid this thread to die forgotten. The issue is still there and can't be solved, and it's getting pretty anoying.
    If someone could bring a new solution to this problem, i would be grateful

  8. #8
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    Hello mattpunx90,
    May I have an audio or video record of the issue?
    Thank you.

  9. #9
    New ROGer Array mattpunx90's Avatar
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    Quote Originally Posted by Blake@ROG View Post
    Hello mattpunx90,
    May I have an audio or video record of the issue?
    Thank you.
    Just saw this reply.

    I'll record it when it happens and then send it to you by this thread

  10. #10
    New ROGer Array mattpunx90's Avatar
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    Quote Originally Posted by Blake@ROG View Post
    Hello mattpunx90,
    May I have an audio or video record of the issue?
    Thank you.
    https://drive.google.com/file/d/1xO7...ew?usp=sharing

    Audio goes progressively out of sync on time and gets more noticeable after 20 minutes of playing

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