GL504GW Audio Out of Sync

[mattpunx90]

Another software issue on this device. Now Realtek audio driver version 6.0.1.8639 (the only one provided by Asus at it's website and the only one that works) it's causing audio to go out of sync on every video playback after a few minutes.

Already reinstalled the driver and it ends up doing the same thing each and every time and other drivers cause total lose of audio, or headphones jack stop working at all.

[mattpunx90]

Hi,

You have an ASUS ROG SS3 notebook, so :

You need Realtek Audio Drivers (UAD - ASUS ROG SS3 NB/DT) from the first post of this thread.

Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.

Hi. Actually mine is a Rog Strix Scar 2, not 3. Not sure if that driver would work aswell in my device

[mattpunx90]

Hi,

I know perfectly well the notebook you have (ROG Strix Scar II - GL504GW), otherwise I will not have told you what to install/do.

Note (this is probably what made you doubt) : SS3 does not mean Strix Scar III, but means Sonic Studio III.

Thanx for clarify. I will give it a try then and reply the result

[mattpunx90]

Well, i followed all the steps and installed it ok. But, audio out of sync issue continues to happen anyways even with this driver

[mattpunx90]

Just posting to avoid this thread to die forgotten. The issue is still there and can't be solved, and it's getting pretty anoying.
If someone could bring a new solution to this problem, i would be grateful

[Blake@ROG]

Hello mattpunx90,
May I have an audio or video record of the issue?
Thank you.

[mattpunx90]

Hello mattpunx90,
May I have an audio or video record of the issue?
Thank you.

Just saw this reply.

I'll record it when it happens and then send it to you by this thread

[mattpunx90]

Hello mattpunx90,
May I have an audio or video record of the issue?
Thank you.

https://drive.google.com/file/d/1xO7...ew?usp=sharing

Audio goes progressively out of sync on time and gets more noticeable after 20 minutes of playing

[mattpunx90]

update to this issue:

i've installed a new driver like a month ago, it's Realtek 6.0.9049.1. The problem is still there. Only improvement was it takes longer now to get out of sync, but still happens around 20 mins or so.

Still can't believe a product of this brand and this price has this kind of unsolved issues

[Blake@ROG]

Hi Matt,
Sorry I didn't catch up this thread right away.
I was not able to open the google file. May you change the access to "anyone who know the link can view"?
Also, this issue happens with any audio output, right?Built-in speaker, plug in headset and bluetooth speaker?
Thank you.