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  1. #1
    New ROGer Array
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    Sep 2020
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    [GL504GW] Laptop not detecting headphones as should be

    Hello
    I can't find a solution to my problem and I think the best place to turn was here. It turns out that I have an Asus Rog Strix Scar II GL504GW and I have a problem connecting my headphones. Usually on all my older laptops, when I plug in a pair of headphones, they usually indicate that they have been plugged in, both on the sound panel and the volume control (reference images*). On the other hand, with my laptop, when connecting headphones, they do not appear in any configuration panel or something like that. There are times when I connect the headphones and the sound keeps going through the speakers, I have to connect and disconnect several times so that the headphones are connected and the sound begins to pass through them, however, despite that, the system still does not it detects them as headphones as such and sometimes it is a bit complicated to configure certain things (for example, calls by Discord)
    Is there a way to make the system re-detect the hearing aids as they correspond similar to what I showed in previous images?
    Thank you

    reference images*

  2. #2
    ROG Guru: Orange Belt Array MoKiChU PC Specs
    MoKiChU PC Specs
    MotherboardASUS ROG Strix Z370-F Gaming
    ProcessorIntel Core i7-8700K
    Memory (part number)Corsair Vengeance RGB DDR4 2666MHz CL16 - 16GB (2 x 8GB)
    Graphics Card #1ASUS ROG Strix GTX 1080 Ti OC
    MonitorASUS ROG Strix XG35VQ
    Storage #1System : SSD Samsung 960 EVO 256GB
    Storage #2Games : SSD Corsair MP510 240GB | Data : SSHD Seagate 2TB
    CPU CoolerCooler Master ML240L RGB
    CaseBitFenix Enso
    Power SupplyCorsair TX850M (850W)
    Keyboard Logitech G413
    Mouse Logitech G502
    Mouse Pad PECHAM MPad-XXL
    Headset/Speakers Logitech Z333
    OS Windows 10 64 bit 20H2/VB/19042.x
    MoKiChU's Avatar
    Join Date
    Aug 2013
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    Hi,

    You have an ASUS ROG SS3 notebook, so :

    You need Realtek Audio Drivers (UAD - ASUS ROG SS3 NB/DT) from the first post of this thread.

    Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.

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