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  1. #1
    New ROGer Array
    Join Date
    Sep 2020
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    Can't RMA my laptop

    I have a GX502 that stopped working and I tried RMAing it while it's still under warranty. However, it gave me the message:
    Thank you for using the ASUS Online RMA feature. It looks like your serial number (SN:undefined) has already been issued an RMA.
    For your reference, the RMA number is undefined. You should have received the RMA instructions in a separate e-mail. Please allow up to 48
    hours for it to be sent out.
    The laptop hasn't been sent out yet and I'm stuck with a laptop that isn't working.

  2. #2
    Moderator Array
    Join Date
    Jun 2018
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    Quote Originally Posted by nbbroker View Post
    I have a GX502 that stopped working and I tried RMAing it while it's still under warranty. However, it gave me the message:
    Thank you for using the ASUS Online RMA feature. It looks like your serial number (SN:undefined) has already been issued an RMA.
    For your reference, the RMA number is undefined. You should have received the RMA instructions in a separate e-mail. Please allow up to 48
    hours for it to be sent out.
    The laptop hasn't been sent out yet and I'm stuck with a laptop that isn't working.
    My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. If you would allow, I would be more than glad to help provide resolution to this case. Please email me with the below details so I can work with related personnel to get this straightened out.

    Product S/N:
    RMA #:
    Address:
    Full name:
    Phone#:
    Email:

    My email is cl-adrian@asus.com.:

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