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  1. #1
    New ROGer Array twanmal PC Specs
    twanmal PC Specs
    MotherboardAsus maximus XI hero wifi
    Processori7-9700k
    Memory (part number)32GB G.skill 3200
    Graphics Card #1Asus 1080 ti poseidon
    MonitorAsus VG27A
    Storage #1970 evo 500GB
    Storage #2980 evo plus 1TB
    CPU Coolercorsair H80iv2
    Power Supply750W
    Accessory #1 HP reverb

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    Jun 2020
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    gtx 1080 ti poseidon still under warranty but refused from german RMA

    Hello,

    I purchased an occasion gtx 1080 ti poseidon for 10 month because it had a warranty till december 2020. Now the card is not showing any signal. I contacted the RMA, and they refused to recognize the warranty, arguing that the local warranty is only valid in Germany while the card purchased on proshop germany is only valid in Danemark (proshop is danish ).
    I tryed to change the local warranty to a danish local wsrranty but asus refused it too.

    What would you do in this case ?

    Best regards
    AntoineClick image for larger version. 

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    Last edited by twanmal; 10-12-2020 at 11:34 PM. Reason: giving the proof of the still valid warranty

  2. #2
    Moderator Array
    Join Date
    Feb 2019
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    Hello twanmal,
    I'm sorry this happened to you, it's pretty common when buying things online.
    yes, your device is having local warranty in Denmark and can only be serviced in Denmark.
    Warranty can not be changed because it had been regulated according to the local regulation when sending out from factory,
    and also possible that other country does not sell that particular product.

    Please kindly contact our Denmark Team and arrange service for you.
    https://www.asus.com/dk/support/Service-Center/Denmark
    Or you may contact your seller as well, we do find some international sellers will help their customer to deal with cross country product they imported.
    Thank you.

  3. #3
    New ROGer Array twanmal PC Specs
    twanmal PC Specs
    MotherboardAsus maximus XI hero wifi
    Processori7-9700k
    Memory (part number)32GB G.skill 3200
    Graphics Card #1Asus 1080 ti poseidon
    MonitorAsus VG27A
    Storage #1970 evo 500GB
    Storage #2980 evo plus 1TB
    CPU Coolercorsair H80iv2
    Power Supply750W
    Accessory #1 HP reverb

    Join Date
    Jun 2020
    Reputation
    10
    Posts
    3

    Cool

    Hello,
    dimitry from asus danemark refused to transfer the warranty to danemark for one week, but I made another request mentioning you
    regards

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