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10-11-2020 08:22 AM #1
twanmal PC Specs Motherboard Asus maximus XI hero wifi Processor i7-9700k Memory (part number) 32GB G.skill 3200 Graphics Card #1 Asus 1080 ti poseidon Monitor Asus VG27A Storage #1 970 evo 500GB Storage #2 980 evo plus 1TB CPU Cooler corsair H80iv2 Power Supply 750W Accessory #1 HP reverb
- Join Date
- Jun 2020
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- 10
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gtx 1080 ti poseidon still under warranty but refused from german RMA
Hello,
I purchased an occasion gtx 1080 ti poseidon for 10 month because it had a warranty till december 2020. Now the card is not showing any signal. I contacted the RMA, and they refused to recognize the warranty, arguing that the local warranty is only valid in Germany while the card purchased on proshop germany is only valid in Danemark (proshop is danish ).
I tryed to change the local warranty to a danish local wsrranty but asus refused it too.
What would you do in this case ?
Best regards
AntoineLast edited by twanmal; 10-12-2020 at 11:34 PM. Reason: giving the proof of the still valid warranty
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10-14-2020 09:10 AM #2
- Join Date
- Feb 2019
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- 15
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Hello twanmal,
I'm sorry this happened to you, it's pretty common when buying things online.
yes, your device is having local warranty in Denmark and can only be serviced in Denmark.
Warranty can not be changed because it had been regulated according to the local regulation when sending out from factory,
and also possible that other country does not sell that particular product.
Please kindly contact our Denmark Team and arrange service for you.
https://www.asus.com/dk/support/Service-Center/Denmark
Or you may contact your seller as well, we do find some international sellers will help their customer to deal with cross country product they imported.
Thank you.
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10-16-2020 02:55 PM #3
twanmal PC Specs Motherboard Asus maximus XI hero wifi Processor i7-9700k Memory (part number) 32GB G.skill 3200 Graphics Card #1 Asus 1080 ti poseidon Monitor Asus VG27A Storage #1 970 evo 500GB Storage #2 980 evo plus 1TB CPU Cooler corsair H80iv2 Power Supply 750W Accessory #1 HP reverb
- Join Date
- Jun 2020
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- 10
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- 9
Hello,
dimitry from asus danemark refused to transfer the warranty to danemark for one week, but I made another request mentioning you
regards
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12-11-2020 10:25 AM #4
twanmal PC Specs Motherboard Asus maximus XI hero wifi Processor i7-9700k Memory (part number) 32GB G.skill 3200 Graphics Card #1 Asus 1080 ti poseidon Monitor Asus VG27A Storage #1 970 evo 500GB Storage #2 980 evo plus 1TB CPU Cooler corsair H80iv2 Power Supply 750W Accessory #1 HP reverb
- Join Date
- Jun 2020
- Reputation
- 10
- Posts
- 9
the RMA just changed the card, Thank you.