Not to add salt to a wound, but I fear the day I have any real problems that require an RMA. I twice contacted Asus via chat about a horrible Bios problem with my Rampage VI Extreme Omega motherboard--which was by no means cheap. The first time I contacted Asus via chat, and as soon as I had explained the problem I was disconnected. Then I contacted Asus via chat again, and they put me on hold, and twenty minutes later I again got disconnected without a word, and after I sat at my computer all that time staring at the screen. When I later contacted Asus via email explaining that the problem was with the latest Bios they told me to remove the cpu cooler and reapply paste. But there was no problem when I used an older BIos. I sent them an email once more explaining that and was again told to reapply paste. The advice was bogus and took no account of the problem or the cause, and it was careless and a shoddy reply.
In summary, I feel your pain, Jerry Spedding. And I too worry about a situation like yours. It is my understanding EVGA is one of the best when it comes to service and contacting them. In fact, that is my exerience with EVGA, first hand. While I am generally very happy with Asus hardware, and can't say anything against it--I think it is first rate--the software is often horrible, and the service, in my experience, is even worse.