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  1. #1
    ROG Junior Member Array aMpEd/uP PC Specs
    aMpEd/uP PC Specs
    MotherboardASUS ROG STRIX Z370-E GAMING
    ProcessorIntel i7 8700K 4.78GHz @ 1.248vcore
    Memory (part number)32GB DDR4 3066MHz CL15 (CMK32GX4M4C3000C15)
    Graphics Card #1Gainward 1080 "Goes like Hell" GS @ 2.114/11GHz
    MonitorASUS ROG Swift PG279Q 27" 144Hz IPS
    Storage #1Samsung NVMe 960 EVO 500GB SSD
    Storage #2Samsung 850 EVO 1TB | IronWolf 10TB + WD Red 3TB HDD
    CPU CoolerNoctua NH-D15
    CaseFractal Design R5 Black Pearl with 5x Noctua NH-A15, 1x Noctua NH-F12, 1x Fractal Design GP140
    Power SupplyCorsair RM750x
    Keyboard Corsair K70 Rapidfire Mechanical MX Speed
    Mouse Logitech G403 Wireless, Steelseries Rival 600
    Headset Steelseries Artis Pro
    Mouse Pad ASUS Sheath XXL, ASUS CEREBERUS XXL
    Headset/Speakers Audio Pro T14 + Audio Pro AddonSub
    OS Windows 10 Pro 64-bit
    Network RouterASUS RT-AC87U
    Accessory #1 Delgato Greenscreen
    Accessory #2 Canon 80D as cam

    Join Date
    Jan 2018
    Reputation
    10
    Posts
    3

    Asus ROG PG349Q "Keys locked" Please help!

    Hi, I got an Asus ROG PG349Q 34" monitor. I'm really happy with it, but got a HUGE problem that makes me crazy.

    Somehow the monitor is locked and I can't get it away. Look at the picture, this is what shows regardless what I press on the screen:
    Click image for larger version. 

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    I can't for my life get that meny lock away! I've tried to press down the joystick for 5 seconds or more, I've tried to press the "X" button (the one under the joystick) for 5 seconds or more. I can't find any more documentation with other solutions. Please help, I can't change ANY of the in-monitor settings. :/


    Best regards,
    Tommy aka aMp!

  2. #2
    ROG Junior Member Array aMpEd/uP PC Specs
    aMpEd/uP PC Specs
    MotherboardASUS ROG STRIX Z370-E GAMING
    ProcessorIntel i7 8700K 4.78GHz @ 1.248vcore
    Memory (part number)32GB DDR4 3066MHz CL15 (CMK32GX4M4C3000C15)
    Graphics Card #1Gainward 1080 "Goes like Hell" GS @ 2.114/11GHz
    MonitorASUS ROG Swift PG279Q 27" 144Hz IPS
    Storage #1Samsung NVMe 960 EVO 500GB SSD
    Storage #2Samsung 850 EVO 1TB | IronWolf 10TB + WD Red 3TB HDD
    CPU CoolerNoctua NH-D15
    CaseFractal Design R5 Black Pearl with 5x Noctua NH-A15, 1x Noctua NH-F12, 1x Fractal Design GP140
    Power SupplyCorsair RM750x
    Keyboard Corsair K70 Rapidfire Mechanical MX Speed
    Mouse Logitech G403 Wireless, Steelseries Rival 600
    Headset Steelseries Artis Pro
    Mouse Pad ASUS Sheath XXL, ASUS CEREBERUS XXL
    Headset/Speakers Audio Pro T14 + Audio Pro AddonSub
    OS Windows 10 Pro 64-bit
    Network RouterASUS RT-AC87U
    Accessory #1 Delgato Greenscreen
    Accessory #2 Canon 80D as cam

    Join Date
    Jan 2018
    Reputation
    10
    Posts
    3

    **Problem solved!**

    I just tried different combinations (the manual says press the joystick in the down direction, which does not work) until I all of a sudden maneged to guess the right thing to do. I'm not 100% positive, but I'm pretty sure I unlocked it by pressing the joystick to the right (if you sit in front of the monitor) meanwhile I pressed in the "X" button on the screen, and did that for 5-6 seconds without letting anyone of them go.

    My question to ASUS is why the quick start guide has the wrong solution printed? It might be worth mentioning that it's a EU sold monitor if there's a difference between NA and EU versions.

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