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  1. #101
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    Quote Originally Posted by pk1209 View Post
    Reply from my email to Asus:

    "Thank you for contacting ASUS Support. My name is Arsen

    Please be advised that the RMA/return process is via the place of purchase only, true to the distribution channel. There is no direct RMA process with ASUS, this is why the form is not accepting the serial number.

    I understand this is inconvenient, however in this case we suggest you contact your retailer for advice on returns/replacement or any other options they can offer. As part of the sale process the retailer accepted that they would control all returns/replacement on behalf of ASUS for the duration of the warranty. They should be able to sort this out for you. ASUS has no other policy on these devices; We cannot replace or repair these devices.

    If you have any further questions feel free to contact us again."

    Blade said I could do it through Asus, Asus say I can't... @Blake - can you advise here. No point RMA'ing with retailer if there is no stock
    Also got message from Blake, rather confusing.

    No point of sending back to retailer until they have excess stock (which won't happen for a long while yet), not really sure what to do, also, if they won't repair and get new cards, I want my specific card back, I know its exact traits and clocks and voltages it runs at, don't want something with is subpar to what I have now (which is possible).

    I've asked the retailer I bought my card from what the next steps are — I shall report back with information when I have it.
    Last edited by curthard89; 01-12-2021 at 10:21 PM.

  2. #102
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    Having exact same issue 3080 strix . What is the solution or status with asus?

  3. #103
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    ASUS says I can mail in my 3070 (per Blake on 1/12) for exchange or bring it back to my place of purchase (Amazon) for exchange (hahahaha).
    My solution was to get a vertical GPU mount kit that's braced along the bottom (EKWB). I think the vibration is caused because the card is so heavy and the part furthest from the back of the PC is flexing enough that the fan is hitting something or the bearings on the fan are out of balance or something along those lines. Once the card is braced the issue went away.

    Arggh, my picture keeps coming up rotated. Tilt your head to the left
    Miniatura de Adjuntos Miniatura de Adjuntos 20210117_142635.jpg  

    Last edited by rawbar; 01-17-2021 at 08:21 PM.

  4. #104
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    several hours later, total silence mining ETH @ 62MH/s with the vertical bracket. 58C temp @ 59% fan. I wish the fans were RGB though!

  5. #105
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    Yeah, I been told I have to go through the retailer which would be the same as kissing my card goodbye... pretty piss*d seeing as I held out for the Asus ROG Strix specifically as I wanted to know I was getting quality given how much the card cost. For now, I have fixes in place along with the sag bracket, and basically no vibration issues... but once stock levels even out, I think the RMA is still my plan

  6. #106
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    Quote Originally Posted by rawbar View Post
    several hours later, total silence mining ETH @ 62MH/s with the vertical bracket. 58C temp @ 59% fan. I wish the fans were RGB though!
    Shhhh, don't say that out loud

    I hope that was sarcasm, RGB's are hideous, RGB's are for Kids, no offence to anyone but they look so gimmicky, they ruin the appearance.

  7. #107
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    My card was collected by my retailer on Friday, they have confirmed delivery of it back to them today, so will see how it goes, i'll keep informed. I think they will just send back to Asus now, will keep everyone posted.

    Regarding the GPU mount for sag, for me, it just makes it resonate at a higher RPM, so issue still there, just less likely to get it, if im paying £1699 for a GPU, i should not have to "fix it" myself.

    @Yopis, you need to RMA your card with your retailer, who will then send it back to ASUS to sort, don't know time scales, according to Blake, they have the parts ready (or new cards) at their centres. Depending on location and also depends if they have the 3080's not just the 3090's. I believe there is another forum regarding 3080's.

  8. #108
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    Quote Originally Posted by pk1209 View Post
    Yeah, I been told I have to go through the retailer which would be the same as kissing my card goodbye... pretty piss*d seeing as I held out for the Asus ROG Strix specifically as I wanted to know I was getting quality given how much the card cost. For now, I have fixes in place along with the sag bracket, and basically no vibration issues... but once stock levels even out, I think the RMA is still my plan
    Only solution is to RMA it, i've taken one for the team and will see how long it takes, according to Blake they are ready with replacements. Ive been down the route of brackets, which "helps" but does not fix.

    Really sucks, but thats just how it is :-(

  9. #109
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    Well, I had posted previous about not having the fan noise issue. Mine started today. Havent touched the card. Its even got a support bracket. I took the panels off the case to investigate. I feel pretty certain my noise is coming directly from the actual fan bearing on the 3rd fan (The one furthest from the monitor connections). I can gently tap the back of the card near the open backplate vent and it goes away as I tap. The noise only occurs between 1500 and 1700rpm. Any other RPM from 800 to 3,000 sounds normal - Its only inside that window, particularly right at 1600rpm where it makes a grinding noise. No amount of pushing, pulling. flexing, squeezing the shroud or card in any way makes the sound go away. Putting finger in center of fan and gently touching it causes sound to stop. It sounds like its coming right from the bearing, and Im all but certain it is, so in my case that has just developed I can say I dont feel it is the shroud. Going to keep playing with it.

    My card has been flawless and completely silent aside from normal fan noise and some coil whine. I could maybe work around this new fan noise but I'm concerned it could mean the fan bearing is going out.

  10. #110
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    Quote Originally Posted by Megascrypt View Post
    Shhhh, don't say that out loud

    I hope that was sarcasm, RGB's are hideous, RGB's are for Kids, no offence to anyone but they look so gimmicky, they ruin the appearance.
    Everyone has different tastes. I grew up with beige boxes for PCs, I'm a 53 YO that enjoys lights and color.

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