Strix RTX 3090 Fan vibration issues

[JronMasteR]

I got the replacement today, and its completely f****d out of the box.

This is completely unacceptable, all the screws for the shroud are lose and falling out into the bag and box.

They have not even been tightened at all, its serious issue right now and takes the utter piss. I don't know if to laugh or cry. *I am officially done with Asus, my retailer have allowed me to swap to another 3090 of another brand which has no issues.

For video and higher res pics, see: https://we.tl/t-j0MiLpUpyc
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What the heck is going on with ASUS? This is completely unacceptable! How can anyone ship a GPU in that condition?
Well, I will also never buy any ASUS product again

[curthard89]

Oh my god that's horrible. That is totally unacceptable.

Does this card have the same serial that you sent in? I'm guessing they just replaced the cooler and returned it.

I never got my original card back, Asus never received it, the middle man in the UK is probably doing something fishy and reselling them on, so they gave my retailer the refund for it, so my retailer sent me that brand new card instead when the next batch came in.

So that was a brand new card, from factory. Going straight back, luckily my retailer is awesome and the Asus account manager is looking into it and also offered me a an even better card as a direct swap as this is completely unacceptable.Â*

Im officially done with Asus GPU's, I use a few other products of theirs, but these Strix cards are just an utter shambles. Â*

[gooper23]

I never got my original card back, Asus never received it, the middle man in the UK is probably doing something fishy and reselling them on, so they gave my retailer the refund for it, so my retailer sent me that brand new card instead when the next batch came in.

So that was a brand new card, from factory. Going straight back, luckily my retailer is awesome and the Asus account manager is looking into it and also offered me a an even better card as a direct swap as this is completely unacceptable.Â*

Im officially done with Asus GPU's, I use a few other products of theirs, but these Strix cards are just an utter shambles. Â*

Which model is considered an "even better card?" Hopefully they do you right and shower you with extras.

[knowran]

My RMA replacement arrived today. The replacement card looks great cosmetically. It looks new with plastic covering the shroud, lightbar, etc. I'll put it in my system to check out how it runs. So far I am happy.

[Yopis]

Look how easy it was for this guy. We deseved this.

https://youtu.be/lSb_4RB2nbw

[curthard89]

Which model is considered an "even better card?" Hopefully they do you right and shower you with extras.

They offered me a MSI Suprim X 3090, so far no issues what so ever, even runs about 8-10deg cooler under load in certain titles. Runs higher clocks because of it. :-)

[MrHDR]

i got my replacement from the retailer i bought it from, and my new card also has the same issue, it's just not as bad, i should be getting my second replacement next week, it's not really ideal considering the card costs over 2800 usd in Norway.

[gooper23]

ASUS couldn't process my advance RMA for MONTHS because they lacked the inventory to do so.

I eventually sent my card to them for repair and all they did was just replace the card. It also took TWO WEEKS to replace the card and ship it back out. What happened to lack of inventory?

Good luck to everyone else on their RMA experience.

Done with ASUS.

[olearyd7]

Same problem with my strix, along with microstutter which is a whole other issue.

Contacted ASUS CS to explain my story before I found these threads and I was told that the noise in the video I sent was "mouse clicking or coil whine" and that I was imagining it basically!

Contacted them again after seeing this and they said I can RMA the card through the retailer Amazon.it because they do not deal directly (or at all in my opinion) with these issues. Contacted amazon, who told me that they are unable to do this and all they can do is refund because ASUS are a seperate company and that it makes no sense to send to Amazon, to then send to ASUS which I agree with....so who is having me on?

So as it stands both companies are telling me to sort it with the other. I have messaged Blake@ROG also and waiting on a reply since Sunday.

First time buying an ROG product and was excited to...it will certainly be my last. Completely left out in the cold with this and had opportunities to buy other cards but I wanted to go with top quality components. Back to Aorus next time

[JronMasteR]

The quality of ASUS products is good, its just the customer support that is horrible. Look at this thread and the statements from them... basically nothing...
But this has been the case for many years.