Page 1 of 2 1 2 LastLast
Results 1 to 10 of 15
  1. #1
    ROG Enthusiast Array
    Join Date
    Jun 2014
    Reputation
    10
    Posts
    29

    Unable to redeem game bundle for COD: cold war

    Hi,

    I have a Strix 3080 OC and I have been unable to redeem the game bundle for this event: https://www.asus.com/events/info/act...-ops-cold-war/

    Every time I press submit a popup appears saying "The product line of the product serial number is not eligble for this event ."

    If I follow the steps listed in the redemption issues section of the event page, I get this error instead upon sending the message:
    vBulletin Message
    Unrecognized URL (https://www.asus.com/events/info/act...-ops-cold-war/

    Am I doing something wrong or what? Has anyone successfully redeemed it?

  2. #2
    New ROGer Array
    Join Date
    Oct 2020
    Reputation
    10
    Posts
    1

    I am having the exact same problem with a Strix 3090 OC, have tried reaching out via their social media channels but have not had any response.

  3. #3
    ROG Member Array
    Join Date
    May 2014
    Reputation
    10
    Posts
    8

    The same exact problem with my RTX TUF 3080 bought today.

  4. #4
    ROG Enthusiast Array
    Join Date
    Jun 2014
    Reputation
    10
    Posts
    29

    Hopefully someone can chime in with a solution. It's been days since I got the card and I'm still getting the same errors trying to redeem.

  5. #5
    ROG Member Array
    Join Date
    Sep 2017
    Reputation
    10
    Posts
    5

    Exactly the same here, please do something on this ASUS

  6. #6
    New ROGer Array
    Join Date
    Nov 2020
    Reputation
    10
    Posts
    3

    I'm receiving the same error message as well...


    also seeing similar posts by other users on other forums too

  7. #7
    ROG Enthusiast Array Dan87 PC Specs
    Dan87 PC Specs
    MotherboardAsus ROG STRIX Z270H
    ProcessorIntel i7 7700k
    Memory (part number)Corsair Vengeance LED 3000mhz 2x8GB
    Graphics Card #1MSI GTX 1080 Gaming X
    Sound CardIntegrated SupremeFX
    Storage #1Samsung SSD 850 EVO 250gb
    CPU CoolerCorsair H100i v2
    CaseCorsair 400C
    Power SupplyCorsair RM750i

    Join Date
    Aug 2016
    Reputation
    10
    Posts
    30

    Same issue. We are discussing it here: https://rog.asus.com/forum/showthrea...on-code-issues

  8. #8
    New ROGer Array
    Join Date
    Nov 2020
    Reputation
    10
    Posts
    4

    Same issue here, uncontactable via email, telephone, or social media.

  9. #9
    New ROGer Array
    Join Date
    Sep 2020
    Reputation
    10
    Posts
    1

    Same issue

    Same exact issue please help I want cod

  10. #10
    ROG Enthusiast Array
    Join Date
    Jun 2014
    Reputation
    10
    Posts
    29

    Hey everyone I have good news. Asus has replied me in an email together with the code for the game. It is downloading/preloading as I speak!

    Oddly enough, the message that they quoted was one where I received an error from the submission via steps listed in redemption issues, which leads me to believe even though an error pops up they still end up receiving the messages.

    So I suggest if you have already followed the steps listed under redemption issues and submitted everything, to just wait, even if you received an error.

    Click image for larger version. 

Name:	Screenshot 2020-11-12 170300.jpg 
Views:	0 
Size:	135.6 KB 
ID:	86812

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •