Hey everyone I have good news. Asus has replied me in an email together with the code for the game. It is downloading/preloading as I speak!
Oddly enough, the message that they quoted was one where I received an error from the submission via steps listed in redemption issues, which leads me to believe even though an error pops up they still end up receiving the messages.
So I suggest if you have already followed the steps listed under redemption issues and submitted everything, to just wait, even if you received an error.