01-06-2011 04:49 PM - last edited on 03-05-2024 08:30 PM by ROGBot
01-06-2011 06:46 PM
You're now talking to Garren from 'Notebook Technical Live Support' The topic is : Upon boot my computer hangs at the asus/intel screen F1 continues the boot.
Garren> Hello, how can I help you today?
Paul> He, My Asus G73JH-A2 hangs at the Asus/intel logo screen, if I press F1 the boot continues and I can use the computer as normal.
Paul> Why is this?
Garren> you have a error of some sort so the bios wants to tell you something is off
Paul> So should I trial and error my way through the hard drives and memory to rule them out?
Garren> its usually a fan running to slow I would check that 1st
Paul> erm... That's something I don't know how to check.
Garren> should be in the bios under hardware controll
Paul> Okay give me a second
Garren> okay
Paul> I don't see that anywhere in the BIOS
Garren> hum.... one moment
Paul> No problem
Paul> I took the hard drives out and it boots to an insert boot media screen, so I think it's one of the HDD's
Garren> yes it can be
Garren> you laptop doesnt have the fan option
Garren> so its not that
Paul> I think we've nailed it. Would Asus send me just a new hard drive? or do I need to send them my whole computer for warranty stuff?
Garren> I think you have to send the entire unit but I could be wrong I just help with their overflow you will have to call 888 678 2688 they can set up the RMA and also answer that question 100%
Paul> Thanks for the help Garren, it's been a pleasure.
01-07-2011 09:12 AM
01-07-2011 09:53 PM
GW2 wrote:
Hey, just thought I'd let you know all I had to do was tell asus windows said my hard drive was failing and so did seatools, and upon removing the hard drive the computer booted fine with a different one they are sending me a new hard drive and I need to send mine back when I get the new one. +1 for Asus customer service!