Armoury crate v3.2.4.0 [report here if any issues]

[part-dartly]

Please note that I was able to confirm with at least 2 other Reddit users (here: https://www.reddit.com/r/ASUS/commen...hing_randomly/ ) that they were having the same problem:

1. PC
2. Aura Sync products: Armory Crate software, other hardware is irrelevant because this happens whether I manually make changes to volume in Windows software or on my keyboard's volume keys. The Aura Sync products are my motherboard: TUF GAMING Z490-PLUS (WI-FI) and my graphics card: ASUS TUF RTX 3080 OC
3. 3rd-party peripheral, audio, or lighting software: Isolated out already. Not relevant.
4. Wired / wireless connection: Caused by software, not relevant.
5. Reinstalled Windows?: Yes
6. Windows version & build: Version 10.0.19042 Build 19042
7. Previous version of firmware or software that worked as expected: None.
8. Clear description of your issue:

Problem: Windows' systemwide volume seemed to be changing 'randomly' until I tested further to learn that there was a volume setting in each of the Scenario Profiles in Armoury Crate. I disabled all of those for each of the apps that should launch profiles, but now any time I switch to an app that doesn't have a profile set, the Windows volume will revert to whatever volume was when I was previously not in any of the scenario profiles.

Example:

• Set no profile for File Explorer. (Or replace 'File Explorer' below with any app in your testing setup that does no have a profile.)
• Set a profile for Chrome where System Configuration > Volume is not checked, so no volume changes should occur when switching to Chrome.

1. In File Explorer, with no Scenario Profiles, set Windows volume to 10.
2. Switch to Chrome, scenario profile is set properly and Volume stays at 10. (Expected)
3. While still in Chrome, start some video or music up, and change Windows volume to 30.
4. Click back over to File Explorer and wait a couple seconds.
5. Armory crate changes Windows volume back to 10. (Not expected)
6. Armoury crate also doesn't change the lighting to anything (Not expected, but kind of a different problem altogether)
7. Click back over to Chrome.
8. System volume is still at 10. (Not sure if expected, but made this harder to troubleshoot.)

To be clear, this is definitely not the Windows Sound > Communications > Windows can automatically adjust the volume... setting, as that one is off.

I saw a mention in these forums about changing the output device's "Allow applications to take exclusive control of this device" setting, but changing that and restarting also didn't change anything for me.

Side note: We could work around this problem if there was a 'default profile' feature, which Armory Crate would use when switching to every app and Windows feature that doesn't have a profile. Or, if there was a setting flag to completely disable any volume changes made by Armoury Crate, because I always want manual control.

9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics

[angrysnail]

Include the following info:
1. PC / Laptop - PC (ROG Z390 E Gaming)
2. Aura Sync products - Z390E, RTX Strix 3070 OC,XPG D60 RAM,ROG Strix Scope TKL,ROG XG32VQR,XPG S40 SSD
3. 3rd-party peripheral, audio, or lighting software - None
4. Wired / wireless connection - Wireless
5. Reinstalled Windows? - No
6. Windows version & build - Windows 10 Home 20H2 Build 19042.630
7. Previous version of firmware or software that worked as expected - Yes all works flawlessly
8. Clear description of your issue - Motherboard suddenly not supported, aura sync only detect RAM not others, stuck in update loops
9. Any screenshots of the issue - Yes










10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible. - Check DM

[MadaDETuge]

Suggest to uninstall Aura Sync software if already installed.

Include the following info:
1. PC / Laptop: PC
2. Aura Sync products: ROG Chakram
3. 3rd-party peripheral, audio, or lighting software: No
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: No
6. Windows version & build:
OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
7. Previous version of firmware or software that worked as expected: Last version
8. Clear description of your issue:
Unable to update ROG Chakram "AURA Kit version 20200210": I after I click the Update button and the progress bar goes to end and nothing happend
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
Log: https://drive.google.com/file/d/1Jx4...ew?usp=sharing

[Darkphalanx]

it really sucks, cant start the game

1. PC
2. Aura Sync products >REVI Encore,3080Tuf OC, AdressableHeader,ExtensionCard
3. 3rd-party peripheral, audio, or lighting software >Logitech G910, Logitech G903, PowerPlay
4. Wired / wireless connection >both (testet Wired only and Wireless same problem)
5. Reinstalled Windows? >YES!!!!
6. Windows version & build >W10 Pro 20H2
7. Previous version of firmware or software that worked as expected >not a single
8. Clear description of your issue >Easy Anti-Cheat crash the game ROGLiveService.exe, Support from Anti-Cheat says "
problem lies with asus they should do their job right"
9. Any screenshots of the issue >See attachement
10. Use our new log collection function: Settings=>About=>App diagnostics >https://files.fm/u/7r3p6gqa9

[charrington68]

1. PC - ASUS ROG STRIX B550-F Gaming, Ryzen 2700X, Corsair Vengeance RGB Pro 16GB (2x8) 3600MHz, ROG STRIX GTX 1660-S
2. Aura Sync products - M/B, GPU
3. 3rd-party peripheral, audio, or lighting software - Cooler Master AMD Wraith Prism RGB Controller
4. Wired / wireless connection - Hard-wired gigabit ethernet
5. Reinstalled Windows - New installation
6. Windows version & build - Win 10 Education, Ver. 20H2, Build 19042.630
7. Previous version of firmware or software that worked as expected - N/A - New Build
8. Clear description of your issue - In Armory Crate, I click on "Device", and presented with only one option, the motherboard (ROG STRIX B550-F GAMING), I select that option. AC responds with a mostly blank screen and spinning dots. After a bit, I get just a blank screen. Other features of AC seem to be working.
9. Any screenshots of the issue

10. Use our new log collection function: Settings=>About=>App diagnostics - I can provide via PM as you suggested in your initial post.
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

[kahatanna7]

Did you check if your internet connection is ok?

Any news on ROG Delta lightning issue? I have made numerous posts in multiple threads including this one with absolutely no reaction.

[FlufflePuff1337]

[Hans_Landa]

I dont have a home button I cannot see any system information, I would like to know the temperature for the AiO Coolant. This is a clean install and I still have no home tab.

[MasterC@ROG]

Can't seem to install at all. Did an uninstall first and than install again but always this error!!!!!!!!!!

Try installing Armoury Crate only first. Then Aura Creator after reboot.

[Paul17041993]

There is no way to download the services required.