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  1. #11
    ROG Guru: Yellow Belt Array TSportM PC Specs
    TSportM PC Specs
    Laptop (Model)ASUS ROG G751JY
    MotherboardRampage Vi extreme Encore X299
    Processor10980XE@5.1ghz-1.360v
    Memory (part number)gskill ddr4 Royal gold 3600@3800
    Graphics Card #1Geforce RTX 3090@2100mhz
    Sound Cardonboard
    Monitor32:9 samsung C49H/ 2X asus 27 / 1X LG34
    Storage #1Samsung 970EvoPlus 1TB
    Storage #24xraid0 1tb wd black / 2Xsamsung SSD 850evo 2TB
    CPU CoolerCustom LOOP
    CaseCorsair 1000D
    Power SupplyCorsair 1500i
    Keyboard ASUS full Claymore
    Mouse ASUS Chakram
    Headset AStro A50
    Mouse Pad ASUS SHEATH
    Headset/Speakers Logitech Z5500 digital
    OS windows 10 pro 64bit
    Network Routerasus GT - AX11000
    TSportM's Avatar
    Join Date
    Apr 2015
    Reputation
    23
    Posts
    171

    its taking like forever to load online profile ASUS servers are dead again for shure
    GMS1Corsair 1000D|ROGRampageViEE-i910980XE@5.1ghz@1.36v custom loop|32gbGSKILLRoyalGold-DDR4-Geforce RTX 3090@2100mhz
    |1X970EvoPlus 1TB|850evo500gb|MX100 512gb|OCZ480gb|4X2TBWD SSD RD0@powerby Corsair 1500i
    @Steam - MDK_pt | uplay -»MDK-pt| battlenet -» MDKpt#21176 | origin -» MDK_PRT| youtube: Click here

  2. #12
    Banned Array
    Join Date
    Sep 2020
    Reputation
    10
    Posts
    110

    Windows language is dutch
    App is mixing dutch and french language
    Can i just have dutch or just pure english app thanks.
    The aura creator also has similar issue with chinese language and dutch language mixed with windows being dutch.
    I won't bother providing screenshots.
    Aura creator also does not allow to control memory please fix the app is useless without it.

    Item Version
    ---- -------
    Armoury Crate UWP App 3.2.4.0
    ROG Live Service 1.1.10.0
    AURA Service (Lighting Service) 3.04.24
    Armoury Crate lite service 3.2.4
    ASUS AIOFan HAL 1.1.14
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.0.69.0
    AacVGA 0.0.3.0
    KingstonDram 1.0.28
    AURA DRAM Component 1.0.54
    CorsairAsusPlugin 2.0.0
    ENE RGB HAL 1.1.28.0
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3
    Universal Holtek RGB DRAM 1.0.0.1
    WD_BLACK AN1500 1.0.12.0

  3. #13
    ROG Member Array Tridium82 PC Specs
    Tridium82 PC Specs
    MotherboardAsus Rampage VI Extreme Encore
    ProcessorIntel Core i9-10940X CPU
    Memory (part number)G.Skill Trident Z Royal F4-3200C16D-32GTRG X4
    Graphics Card #1Asus Strix RTX2080TI 11G Gaming
    Graphics Card #2Asus Strix RTX2080TI 11G Gaming
    MonitorXG27UQ
    Storage #1Samsung Memorie MZ-V7S1T0 970 EVO Plus
    Storage #2Seagate BarraCuda Pro Disk Internal 12 TB
    CPU CoolerEK-Quantum Velocity D-RGB
    CaseThermaltake View 71 TG
    Power SupplyAsus ROG Thor 1200P
    Keyboard Asus ROG Strix Flare
    Mouse Logitech G502 Mouse Gaming Wireless LIGHTSPEED
    Headset ASTRO Gaming A50 Cuffia Gaming Wireless
    OS Windows 10 Home 20H2
    Accessory #1 EK-Quantum Kinetic TBE 300 D5
    Accessory #2 THERMALTAKE FAN CASE RIING X6

    Join Date
    Aug 2018
    Reputation
    10
    Posts
    6

    new update but always problem

    1. PC : ROG Rampage VI Encore
    2. Aura Sync products: ROG Rampage Encore VI motherboard, monitor (ug27u), ROG Strix flare keyboard, ROG strix RTX2080TI x2, Asus Thor1200 Power Supply,
    3. 3rd-party peripheral, audio, or lighting software: Memory Ram Gskill but the software is only asus armory crate
    5. Reinstalled Windows?: YES
    6. Windows version & build: Windows 10 20H2 & 19042.630
    7. Previous version of firmware or software that worked as expected: 3150
    8. Clear description of your issue:Now i see Motherboard, addressableHeader, but have problem with keyboard sync.. and update always in loop.
    9. Any screenshots of the issue:
    Click image for larger version. 

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    Click image for larger version. 

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ID:	86827

    Item Version
    ---- -------
    Armoury Crate UWP App 3.2.4.0
    ROG Live Service 1.1.10.0
    AURA Service (Lighting Service) 3.04.24
    Armoury Crate lite service 3.2.4
    ASUS AURA Motherboard HAL 1.0.69.0
    ASUS Keyboard HAL 1.01.35
    AURA DRAM Component 1.0.54
    ENE RGB HAL 1.1.28.0
    ENE_DRAM_RGB_AURA42 1.00.02
    GALAX GAMER RGB 1.00.02
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3
    Universal Holtek RGB DRAM 1.0.0.1
    WD_BLACK AN1500 1.0.12.0

  4. #14
    New ROGer Array
    Join Date
    Apr 2020
    Reputation
    10
    Posts
    1

    1. PC / Laptop: Zephyrus S GX531GXR
    2. Aura Sync products: GX531GXR & ROG Gladius II Wireless
    3. 3rd-party peripheral, audio, or lighting software: None
    4. Wired / wireless connection: Wireless
    5. Reinstalled Windows?: No
    6. Windows version & build: Windows 10 20H2 19042.630
    7. Previous version of firmware or software that worked as expected: 3150
    8. Clear description of your issues:
    i) In Armoury Crate=>Fan Speed=> No more decibel (db) status below the RPM.
    ii) In Armoury Crate=>System Configuration tile=> the HDR switch doesn't work (can't switch between Multi Zone to Single Zone)
    iii) AURA Sync=>Sync devices & AURA effects=> No devices available.
    iv) Settings=>Update Center=> AURA Service Update loop.
    9. Please refer snapshots.

    Item Version
    ---- -------
    Armoury Crate UWP App 3.2.4.0
    ROG Live Service 1.1.10.0
    AURA Service (Lighting Service) 3.04.22
    Armoury Crate service 3.2.5
    ASUS Aac_NBDT HAL 2.4.2.0
    ASUS Mouse HAL 1.1.0.27

    Click image for larger version. 

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ID:	86830
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ID:	86831
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ID:	86833

  5. #15
    ROG Guru: Yellow Belt Array TSportM PC Specs
    TSportM PC Specs
    Laptop (Model)ASUS ROG G751JY
    MotherboardRampage Vi extreme Encore X299
    Processor10980XE@5.1ghz-1.360v
    Memory (part number)gskill ddr4 Royal gold 3600@3800
    Graphics Card #1Geforce RTX 3090@2100mhz
    Sound Cardonboard
    Monitor32:9 samsung C49H/ 2X asus 27 / 1X LG34
    Storage #1Samsung 970EvoPlus 1TB
    Storage #24xraid0 1tb wd black / 2Xsamsung SSD 850evo 2TB
    CPU CoolerCustom LOOP
    CaseCorsair 1000D
    Power SupplyCorsair 1500i
    Keyboard ASUS full Claymore
    Mouse ASUS Chakram
    Headset AStro A50
    Mouse Pad ASUS SHEATH
    Headset/Speakers Logitech Z5500 digital
    OS windows 10 pro 64bit
    Network Routerasus GT - AX11000
    TSportM's Avatar
    Join Date
    Apr 2015
    Reputation
    23
    Posts
    171

    after the last hal update user center is dead (slow as hell)

    opens and looks like this
    Click image for larger version. 

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ID:	86834

    exact 3 minutes later
    Click image for larger version. 

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    Its at you end as i troubleshoot it whith 3 internet conections and VPN

    i no you guys dont like us to rant about this but its about time you fix thsi program overall,


    cheers
    GMS1Corsair 1000D|ROGRampageViEE-i910980XE@5.1ghz@1.36v custom loop|32gbGSKILLRoyalGold-DDR4-Geforce RTX 3090@2100mhz
    |1X970EvoPlus 1TB|850evo500gb|MX100 512gb|OCZ480gb|4X2TBWD SSD RD0@powerby Corsair 1500i
    @Steam - MDK_pt | uplay -»MDK-pt| battlenet -» MDKpt#21176 | origin -» MDK_PRT| youtube: Click here

  6. #16
    ROG Enthusiast Array sa.783 PC Specs
    sa.783 PC Specs
    Laptop (Model)Zephyrus S17 GX701GVR
    MotherboardAsus ROG Zephyrus S17 GX701GVR
    ProcessorIntel Core i7-9750H
    Memory (part number)32GB DDR 4
    Graphics Card #1RTX 2060 6GB
    Storage #1SAMSUNG_970 PRO
    Mouse ROG Pugio II
    OS Windows 10 Home 64-bit

    Join Date
    Aug 2018
    Reputation
    28
    Posts
    33

    It's time to fix all these mistakes. Asus does not work well in this direction, when all these errors have already been corrected ... Some disappointments
    Last edited by sa.783; 11-14-2020 at 07:53 PM.

  7. #17
    ROG Member Array
    Join Date
    Sep 2020
    Reputation
    10
    Posts
    7

    Re: Armoury crate v3.2.4.0 [report here if any issues]

    Include the following info:
    1. Laptop: TUF A15 FA506
    2. Wireless connection
    3. Windows version & build: 20H2 Build19042.630

    CPU load and freq. infos are broken

    Last edited by burakdede; 11-15-2020 at 08:38 AM.

  8. #18
    New ROGer Array
    Join Date
    Jul 2020
    Reputation
    10
    Posts
    7

    Gx701lv

    Im getting lot and lot of crash event with this update on my asus s17 (GX701LV). I have the latest bios and on both version of windows, 1909 and 2004 there is the same problem. Here is only a few one showing up:

    Description
    Faulting Application Path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\SwAgent\ArmourySwAgen t.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: ArmourySwAgent.exe
    Application Version: 1.0.0.6
    Application Timestamp: 5e815e25
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 10.0.18362.1139
    Fault Module Timestamp: 6a8e6b97
    Exception Code: c000041d
    Exception Offset: 00114662
    OS Version: 10.0.18363.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: b04f
    Additional Information 2: b04f94384e3d46bcd0f52aa17d9ccad3
    Additional Information 3: 7d8e
    Additional Information 4: 7d8eabdf6fff0dfdc7c050124fec5dea
    Extra information about the problem
    Bucket ID: 0e8c539f1e7eb7f63253415ae98360be (1320470974470250686)


    Description
    Faulting Application Path: C:\Program Files\ASUS\ARMOURY CRATE Service\ArmouryCrate.UserSessionHelper.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: ArmouryCrate.UserSessionHelper.exe
    Application Version: 2.7.6.0
    Application Timestamp: 5eafb4b2
    Fault Module Name: ntdll.dll
    Fault Module Version: 10.0.18362.1171
    Fault Module Timestamp: 103a4719
    Exception Code: c0000005
    Exception Offset: 000000000001cc83
    OS Version: 10.0.18363.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: ac05
    Additional Information 2: ac0507478d1c5bd693cfc4fe3987e900
    Additional Information 3: ac05
    Additional Information 4: ac0507478d1c5bd693cfc4fe3987e900

    Extra information about the problem
    Bucket ID: 17db59c2134bb7cc6bbea0223d7bad58 (1999211353519926616)

  9. #19
    ROG Member Array Monkeyman7890 PC Specs
    Monkeyman7890 PC Specs
    Laptop (Model)N/A
    MotherboardPrime X570-Pro
    ProcessorRyzen 3900X
    Memory (part number)F4-3200C16D-16GTZR
    Graphics Card #1ASUS ROG STRIX 2080 Super
    CPU CoolerCOOLER MASTER MASTERLIQUID ML360R RGB
    OS Windows 10

    Join Date
    Aug 2020
    Reputation
    10
    Posts
    8

    Ram and Update Issues

    I have a few issues one that has been present for some time and two that are new to this update:

    1) Armoury Crate no longer detects my RAM (2 sticks of G.Skill Trident Z NEO)
    - Armoury Crate stopped detecting it after I updated to version 3.1.6.0 and now after updating to 3.2.4.0 it still does not detect it

    2) After updating to the current version (3.2.4.0). I see an update in the update center for:
    PRIME X570-PRO
    HAL Version 1.1.14 Date: 2020/09/24
    If I click update it runs (the progress bar shows up and progresses) but after it finishes it still show the same update

    3) In the current version (3.2.4.0) If I click PRIME X570-PRO under Device, it just spins forever and never loads the page

    I have tried using the uninstaller and reinstalling multiple times and it does not make a difference.

    Here is my system info asked for in MasterC's inital post :
    1. PC/Laptop: PC (Custom Built not a prebuilt ASUS Tower)
    2. Aura Sync Products: ASUS PRIME X570 PRO Motherboard, ASUS ROG STRIX 2080 SUPER Graphics Card, Cooler Master MasterLiquid ML360R RGB AIO, and 2 sticks of G.Skill Trident Z NEO RAM
    3. 3rd-party peripheral, audio, or lighting software: Corsair ICUE (with the Asus plugin disabled)
    4. Wired / wireless connection: Wired
    5. Reinstalled Windows?: No
    6. Windows version & build: Version 20H2 OS Build 19042.630
    7. Previous version of firmware or software that worked as expected: The last version of Armoury Crate that I know detected my RAM was 3.0.4.0
    8. Clear description of your issue: SEE TOP OF THIS POST
    9. Any screenshots of the issue: Here is the update that won't go away:
    Click image for larger version. 

Name:	broken_update.jpg 
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ID:	86844

    10. Use our new log collection function: Settings=>About=>App diagnostics: I have PM'd log of me trying to update and a log of me clicking AURA Sync (I assume this log may show why my RAM is not showing up) to MasterC

    Finally here is my Service Version Info (MasterC mentions Armoruy Crate Service v3.2.5 in is inital post but I do not see that version anywhere and an not reciving any update to it (unless it is part of the update that shows but does not work):

    Item Version
    ---- -------
    Armoury Crate UWP App 3.2.4.0
    ROG Live Service 1.1.10.0
    AURA Service (Lighting Service) 3.04.24
    Armoury Crate lite service 3.2.4
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.0.69.0
    AacVGA 0.0.3.0
    AURA DRAM Component 1.0.54
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3
    Universal Holtek RGB DRAM 1.0.0.1

  10. #20
    New ROGer Array
    Join Date
    Jun 2019
    Reputation
    10
    Posts
    1

    Aura Terminal support

    Just did a fresh Windows 10 install (swapping STRIX X470-F motherboard for a STRIX X570-E in preparation for Ryzen 9 5900X).

    Got prompted to install Armoury Crate, which it did successfully. According to the software all the firmwares are updated.

    Armoury Crate sees all my Aura devices (Terminal, Gladius II, Claymore, and STRIX X570-E) for LED effects syncing.

    However, while it sees the Aura Terminal device in effects syncing it does *NOT* appear in the Devices list, so there appears no way to set the number of LEDs connected to each header. The STRIX X570-E ARGB headers can set the number of LEDs per header.

    Do I have to install Aura Sync in order to program the Aura Terminal?

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