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  1. #1
    Administrator Array MasterC@ROG's Avatar
    Join Date
    Aug 2014

    Armoury crate v3.2.4.0 [report here if any issues]

    Suggest to uninstall Aura Sync software if already installed.

    Release Notes:
    (Please ensure these updates are installed before reporting issues)

    Core services updates:
    Armoruy Crate Service v3.2.5
    Armoury Crate Lite Service v3.2.4
    Lighting Service v3.04.24
    ROG Live Service v1.1.10.0

    New features:
    Support for headset firmware update
    "App diagnosis" utility update
    Updated display for connected wireless devices (only device in use is shown when both dongle and USB cable connected)
    Gaming laptop:
    - Read AMD voltage via BIOS
    - Audio solution
    - Tablet mode
    - Whisper mode
    - AniMe Matrix Halloween gift
    Enhanced device configuration page loading time

    Support for new products:
    Gundam Series (Keyboard, Mouse, Headset, Headset stand, Motherboard, AIO Cooler, Graphic Card)
    [Display] ROG SWIFT PG329Q, ROG Strix XG32VC, ROG Swift PG259QN

    To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

    Before reporting issues, please make sure you have the latest software and firmware.
    Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

    Include the following info:
    1. PC / Laptop
    2. Aura Sync products
    3. 3rd-party peripheral, audio, or lighting software
    4. Wired / wireless connection
    5. Reinstalled Windows?
    6. Windows version & build
    7. Previous version of firmware or software that worked as expected
    8. Clear description of your issue
    9. Any screenshots of the issue
    10. Use our new log collection function: Settings=>About=>App diagnostics
    Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

    Log Collection Tool - Instructions
    First, check the Record log box
    Agree to the disclaimer
    Replicate the issue you are having
    Click on the Generate log data button
    Save the log file to a location of your choice.
    Stop the recording

    Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).

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