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  1. #1
    New ROGer Array djregehr PC Specs
    djregehr PC Specs
    MotherboardROG Crosshair VIII Dark Hero
    ProcessorAMD Ryzen 5950x
    Memory (part number)G.Skill Trident Z Neo DDR4-3600 16-19-19-39 8GBx4 (F4-3600C16Q-32GTZNC)
    Graphics Card #1ASUS ROG Strix RTX 3080
    Monitor(2) LG GSM5B09 27" 4k
    Storage #1Samsung 980 Pro (1 TB)
    Storage #2Samsung 970 Evo Plus (1 TB)
    CPU CoolerEK-AIO Elite 360
    CasePhanteks 500D
    Power SupplyAsus Rog Thor 1200
    Keyboard Razer Pro Type
    Mouse Logitech MX Master 3
    Headset Xbox Wireless
    OS Windows 11 Pro

    Join Date
    Jun 2019
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    Constant Reboots on new Build

    I have a relatively new build

    AMD Ryzen 9 5950x - EK 360 AIO
    Asus ROG Crosshair VIII Dark Hero
    Crucial Ballistix RGB DDR4 - 4000 18-19-19-39 1.35v (2 x 16GB) or G.Skill Trident Z RGB DDR4 - 3600 17-18-18-38 1.35v (4 x 8GB)
    MSI nVidia RTX 2080 Tri Gaming
    Asus ROG Thor 1200 PSU
    M.2 Samsung 980 Pro 1 TB
    M.2 Samsung 970 Evo Plus 1 TB
    M.2 SK Hynix P31 Gold 1 TB

    I have constant reboots not BSOD. Black and reboot. No dumps recorded. Event logger states: (I don't even get an event recorded sometimes)

    WHEA-Logger Event 18
    Reported by component: Processor Core
    Event Source: Machine Check Exception
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 7,1,8 (random)

    Bios is latest 3801. Bios is bone stock no XMP enabled. Optimized profile only. Changing the memory setting with either sets of RAM doesn't do a thing.

    CPU has been RMA'ed once already
    RAM has been RMA'ed once already

    I am at a total loss. AMD drivers were updated within 24 hours. Windows Update is current. Windows 10 Pro 21H1 with clean install (2x). Memtest passes. Where do I go from here? I'm tied of losing data. I need a stable system!!!!
    Last edited by djregehr; 09-04-2021 at 03:16 PM.

  2. #2
    New ROGer Array djregehr PC Specs
    djregehr PC Specs
    MotherboardROG Crosshair VIII Dark Hero
    ProcessorAMD Ryzen 5950x
    Memory (part number)G.Skill Trident Z Neo DDR4-3600 16-19-19-39 8GBx4 (F4-3600C16Q-32GTZNC)
    Graphics Card #1ASUS ROG Strix RTX 3080
    Monitor(2) LG GSM5B09 27" 4k
    Storage #1Samsung 980 Pro (1 TB)
    Storage #2Samsung 970 Evo Plus (1 TB)
    CPU CoolerEK-AIO Elite 360
    CasePhanteks 500D
    Power SupplyAsus Rog Thor 1200
    Keyboard Razer Pro Type
    Mouse Logitech MX Master 3
    Headset Xbox Wireless
    OS Windows 11 Pro

    Join Date
    Jun 2019
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    Detailed WHEA Logger Error

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
    <EventID>18</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2021-09-04T14:35:26.0674852Z" />
    <EventRecordID>24283</EventRecordID>
    <Correlation ActivityID="{b3e2c944-5dfa-4c00-bf4e-ed815f416532}" />
    <Execution ProcessID="3596" ThreadID="6936" />
    <Channel>System</Channel>
    <Computer>Main</Computer>
    <Security UserID="S-1-5-19" />
    </System>
    - <EventData>
    <Data Name="ErrorSource">3</Data>
    <Data Name="ApicId">7</Data>
    <Data Name="MCABank">0</Data>
    <Data Name="MciStat">0xbaa00000000c0135</Data>
    <Data Name="MciAddr">0x0</Data>
    <Data Name="MciMisc">0xd01a0ffe00000000</Data>
    <Data Name="ErrorType">9</Data>
    <Data Name="TransactionType">1</Data>
    <Data Name="Participation">256</Data>
    <Data Name="RequestType">3</Data>
    <Data Name="MemorIO">256</Data>
    <Data Name="MemHierarchyLvl">1</Data>
    <Data Name="Timeout">256</Data>
    <Data Name="OperationType">256</Data>
    <Data Name="Channel">256</Data>
    <Data Name="Length">936</Data>
    <Data Name="RawData">435045521002FFFFFFFF030001000000020 00000A80300000B230E0004091514000000000000000000000 0000000000000000000000000000000000000000000BDC407C F89B7184EB3C41F732CB57131FE6FF5E89C91C54CBA8865ABE 14913BBCD9FCC0F9AA1D701020000000000000000000000000 00000000000000000000058010000C00000000003000001000 000ADCC7698B447DB4BB65E16F193C4F3DB000000000000000 00000000000000000010000000000000000000000000000000 00000000000000018020000800000000003000000000000B0A 03EDC44A19747B95B53FA242B6E1D000000000000000000000 00000000000010000000000000000000000000000000000000 00000000098020000100100000003000000000000011D1E8AF 94257459C33565E5CC3F7E8000000000000000000000000000 00000010000000000000000000000000000000000000000000 0007F010000000000000002010100010000100FA2000000000 00000000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000000000000 00000000700000000000000000000000000000000000000000 00000000000000000000000000000000000000700000000000 0000700000000000000100FA200000820070B32D87EFFFB8B1 70000000000000000000000000000000000000000000000000 000000000000000F50157A5EFE3DE43AC72249B573FAD2C010 00000000000009F004D0600000000000000000000000000000 00000000000000000000000000000000000000000000200000 002000000B84259119AA1D7010700000000000000000000000 0000000000000000000000035010C000000A0BA00000000000 0000000000000FE0F1AD0000000000700000000000000B0001 0001400004D00000000FD01000027000000000000000000000 00000000000000000000000000000000000000000000000000 00000000000000000000000000000001B00000000000000000 00000000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000</Data>
    </EventData>
    </Event>

  3. #3
    Administrator Array Silent Scone@ROG's Avatar
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    Hello,


    As you have exhausted options beyond the CPU here is advice provided by AMD prior to RMA procedure.


    System stability issues such as BSODs and WHEA hardware error events can be caused by the following:

    · Outdated or incorrect BIOS configuration

    · Incorrect memory configuration

    · Unstable CPU / RAM overclocking

    · Outdated Windows and motherboard chipset drivers

    · 3rd party software conflicts

    · Faulty CPU / RAM / motherboard / PSU / power connections



    Provided here are some troubleshooting suggestions to help isolate the root cause(s) and resolve the problem. Make sure to check the system for stability after completing each step below:

    1. Update the system BIOS to latest version available from motherboard manufacturer (refer to motherboard user manual for instructions on updating the BIOS).

    2. Set the BIOS to use factory default settings / optimized default settings (refer to motherboard user manual for instructions on restoring BIOS default settings).

    3. In the BIOS, locate the Power Supply Idle Control option and set it to Typical (this option should be available in the Advanced section of the BIOS).

    4. Update Windows to the latest version and build via Windows Update. For instructions, refer to article.

    5. Update to latest chipset driver from AMD. For instructions, refer to article.

    6. In Windows Control Panel, select Power Options and choose the Balanced (recommended) power plan. In Windows Settings, select Power & sleep and set the Performance and Energy slider to the middle.

    7. Disable non-Microsoft services and startup items using the System Configuration Tool. For instructions, refer to article.

    8. Reseat CPU, RAM, and all PSU power connections (end-to-end for modular PSUs). For more instructions, refer the product’s user manual.

    a. Verify RAM sticks are installed in the correct DIMM slots (for socket AM4 motherboards with 4 DIMM slots, use A2 & B2).

  4. #4
    ROG Guru: Orange Belt Array xmanrigger PC Specs
    xmanrigger PC Specs
    MotherboardAsus ROG Strix Z490-A
    ProcessorIntel i9-10850
    Memory (part number)F4-4000C15D-16GTRS
    Graphics Card #1EVGA RTX 3070 XC3 Ultra / EK-Quantum Vector
    Sound CardO/B
    MonitorLG 32GK650F-B
    Storage #1WD Black 1TB M.2
    CPU CoolerEK Velocity Strike
    CaseLian Li O1 Dynamic
    Power SupplyCorsair AX1200i
    Keyboard Logitech G15
    Mouse Logitech G502 Hero
    Headset/Speakers logiteck Z-5500 5.1
    OS Win10 Pro 64
    Accessory #1 BeadaPanel 6.8" USB Display for Aida64

    Join Date
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    Have seen similar issue before. It was a power issue. If you havent already, check the following.

    1) Are you using PSU cable extensions or any sort of power adapter? If so, remove them and see if issue persists.

    2) Check every single power plug and ensure fully seated.

    3) Not a good idea, but some people run wiring between the back of mobo and mobo tray. I have seen Asus mobos with soldered pins sticking thru the back 2-3mm. Some bad enough they had to be trimmed with side-cutters. These pins can potentially short out on the tray or penetrate any wiring hidden behind mobo.

    One last thing. I AM NOT AN AMD GUY. But from what I have read in the past, if a late generation AMD CPU isnt seated and/or torqued properly, issues can arise. Not sure if this applies to your CPU.

    Just my 2 cents. Hope it helps.
    GUTS: ROG Strix Z490-A / i9-10850 / 16GB G.Skill TridentZ Royal 4000mhz / WD Black 1TB M.2 - 2TB Kingston M.2 / EVGA RTX 3070 XC3 Ultra / Corsair AX1200i PSU / Lian Li O1 Dynamic

    WATER: EK Velocity Strike - CPU / EK-Quantum Vector - GPU / 2X Alphacool NexXxoS UT60 360 Radiators / XSPC Photon Rez / D5 Pump / DISTILLED WATER + Silver Coil

  5. #5
    New ROGer Array djregehr PC Specs
    djregehr PC Specs
    MotherboardROG Crosshair VIII Dark Hero
    ProcessorAMD Ryzen 5950x
    Memory (part number)G.Skill Trident Z Neo DDR4-3600 16-19-19-39 8GBx4 (F4-3600C16Q-32GTZNC)
    Graphics Card #1ASUS ROG Strix RTX 3080
    Monitor(2) LG GSM5B09 27" 4k
    Storage #1Samsung 980 Pro (1 TB)
    Storage #2Samsung 970 Evo Plus (1 TB)
    CPU CoolerEK-AIO Elite 360
    CasePhanteks 500D
    Power SupplyAsus Rog Thor 1200
    Keyboard Razer Pro Type
    Mouse Logitech MX Master 3
    Headset Xbox Wireless
    OS Windows 11 Pro

    Join Date
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    The PSU is under a year old and all the connections have been checked twice. Memory and CPU have been out and reseated. I'm not a noob as this is my 30+ something build. The only component that isn't new is my GPU, which ran perfectly in my last build. It did seat strangely at first and I took it out and reseated it. I am leaning toward my GPU (which I don't want to replace at current costs) because games will work in Directx 11 but crash in Directx 12. Small, but the only thing I have at the moment. I don't have another GPU lying around to test. OR it is the motherboard. It is new and I've never had a problem with ASUS before, but that is the only other component other than the GPU at this moment to question. I don't like throwing parts (expensive parts) to see what is wrong. I could test the voltages through the motherboard pins as well.

    Putting it in sleep mode seems to be a slight issue. There appears to be lower voltage just before or after sleep mode that makes it crash. Once it starts crashing it happens frequently until it gets in a rhythm. Maybe that Power Supply Idle Control is the trick. I'll give it a try.

    I've been mostly Intel builds. I did an Athlon64 build years ago and I have an A10 in my htpc to record shows. I have never had these issues before and my wife is not liking that I spent $2,000+ on a build that isn't working. Any other suggestions are appreciated and I keep troubleshooting.

  6. #6
    ROG Guru: Orange Belt Array xmanrigger PC Specs
    xmanrigger PC Specs
    MotherboardAsus ROG Strix Z490-A
    ProcessorIntel i9-10850
    Memory (part number)F4-4000C15D-16GTRS
    Graphics Card #1EVGA RTX 3070 XC3 Ultra / EK-Quantum Vector
    Sound CardO/B
    MonitorLG 32GK650F-B
    Storage #1WD Black 1TB M.2
    CPU CoolerEK Velocity Strike
    CaseLian Li O1 Dynamic
    Power SupplyCorsair AX1200i
    Keyboard Logitech G15
    Mouse Logitech G502 Hero
    Headset/Speakers logiteck Z-5500 5.1
    OS Win10 Pro 64
    Accessory #1 BeadaPanel 6.8" USB Display for Aida64

    Join Date
    Mar 2012
    Reputation
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    Being the PSU is Asus ROG branded, I would have to think it is a quality unit. With that said, it doesnt really matter how good or new a PSU is. If it is faulty - it is faulty.

    I am not adamantly saying it is the PSU, but I have seen this more than once. And it was due to power.

    You said the GPU seated strangely. How so? Something tiny fall into the socket? Did you try it in a different PCI-E slot? I realize slot 1 is recommended, but if it runs without crashing in a different slot, it may be the card or mobo. Was the DirectX 11/12 issue present in previous machine?

    One last thing. Believe it or not, it could be the cable from GPU to monitor. I had this same issue using a bad DP cable with a RTX 2070 Super. Black screen and reboot.

    I never insinuated you are a noob. Was just giving my thoughts. Ya never know. Sometimes its the little things.
    GUTS: ROG Strix Z490-A / i9-10850 / 16GB G.Skill TridentZ Royal 4000mhz / WD Black 1TB M.2 - 2TB Kingston M.2 / EVGA RTX 3070 XC3 Ultra / Corsair AX1200i PSU / Lian Li O1 Dynamic

    WATER: EK Velocity Strike - CPU / EK-Quantum Vector - GPU / 2X Alphacool NexXxoS UT60 360 Radiators / XSPC Photon Rez / D5 Pump / DISTILLED WATER + Silver Coil

  7. #7
    New ROGer Array djregehr PC Specs
    djregehr PC Specs
    MotherboardROG Crosshair VIII Dark Hero
    ProcessorAMD Ryzen 5950x
    Memory (part number)G.Skill Trident Z Neo DDR4-3600 16-19-19-39 8GBx4 (F4-3600C16Q-32GTZNC)
    Graphics Card #1ASUS ROG Strix RTX 3080
    Monitor(2) LG GSM5B09 27" 4k
    Storage #1Samsung 980 Pro (1 TB)
    Storage #2Samsung 970 Evo Plus (1 TB)
    CPU CoolerEK-AIO Elite 360
    CasePhanteks 500D
    Power SupplyAsus Rog Thor 1200
    Keyboard Razer Pro Type
    Mouse Logitech MX Master 3
    Headset Xbox Wireless
    OS Windows 11 Pro

    Join Date
    Jun 2019
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    Quote Originally Posted by xmanrigger View Post
    Being the PSU is Asus ROG branded, I would have to think it is a quality unit. With that said, it doesnt really matter how good or new a PSU is. If it is faulty - it is faulty.

    I am not adamantly saying it is the PSU, but I have seen this more than once. And it was due to power.

    You said the GPU seated strangely. How so? Something tiny fall into the socket? Did you try it in a different PCI-E slot? I realize slot 1 is recommended, but if it runs without crashing in a different slot, it may be the card or mobo. Was the DirectX 11/12 issue present in previous machine?

    One last thing. Believe it or not, it could be the cable from GPU to monitor. I had this same issue using a bad DP cable with a RTX 2070 Super. Black screen and reboot.

    I never insinuated you are a noob. Was just giving my thoughts. Ya never know. Sometimes its the little things.
    Thanks for the additional things to look for. By stating I wasn't a noob wasn't directed at anyone except letting people know that I have been around the block before in building computers. Not my first rodeo. Not offended by any of the suggestions. That is why I am asking because I am out of ideas. I just hate throwing money at the problem when I don't know if it is necessary or not. On seating the GPU, the first time it felt spongy and it didn't click into place. I removed it and tried again. It still seemed rather easy to instal the back lock did engage and it seemed in place.

    Is there any way to test a PSU with a multi meter? The cables are seated and snapped into place on both ends. I know Seasonic built the Asus PSU. I am just trying to figure out how to test the PSU without getting another one.

    I will check my DP cables. I had to purchase special ones because of the length needed for my dual monitor setup. I could try HDMI instead, but it will not register full 4K because of the monitor specs.

    It hasn't crash in the past 24 hours which is a step in the right direction, but I would like to use XMP at the least. I have been able to get a 1:1 ratio on Infinity Fabric with both the 3600 and 4000 sticks of ram and mostly stable, but usually on the 3rd pass of benchmarking will crash. Once it starts crashing, it will repeatedly crash. In fact I had some impressive OC numbers. I was able to achieve a Cinabench score in Multi Core of 30921 and a single core of 1603 with boost clock speeds of 5050 Mhz at 70 degrees C. The frustration is I am typing in Word and mid sentence it crashes for no reason on default settings.

  8. #8
    New ROGer Array
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    I think its this new stupid new Asus 3801 firmware that's the cause of it.

    I have nearly same system as you:

    AMD Ryzen 9 5950x - EK 360 AIO
    Asus ROG Crosshair VIII Hero


    And I have been running this system for over a year with no problems.
    Every night I use Windows "Sleep" to put machine into hibernation.

    Ever since I upgraded to this new firmware (yesterday)... the machine now HANGS or CRASHES/REBOOTS as soon as I try and put it to sleep.

    I have been running an older version of firmware - AGESA 3402 - for last year with no problems.
    No other hardware changed.

    See this in event log now after it just rebooted after I tried to sleep:

    A fatal hardware error has occurred.

    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 6

  9. #9
    New ROGer Array
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    I am not adamantly saying it is the PSU, but I have seen this more than once. And it was due to power. surveyzop.com tellculvers

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