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ROG STRIX G512LW - Bottom led problem

alfocomme
Level 7
Hi everyone,
I have a problem with ROG STRIX G512LW, in particular when i boot up the pc the right side of the bottom led not working, altrought the others side and the backlight of the keyboard working well. After the boot, after the login in windows also the right side start to working.
I don't understend why this happens.
I have updated all component of the pc, the bios firmware, the aura service but not helped me.

In addition i have noticed in the reliability history of windows there is the ARMOURY CRATE Service that crash at least once a day. I don't know if the problems are related.

Any suggestions?


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Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate service 3.2.5
ASUS Aac_NBDT HAL 2.4.2.0
ASUS Keyboard HAL 1.01.21
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.17
AacAudioHal 1.3.11.0
AacDispaly 1.1.26
2,128 Views
1 REPLY 1

Blake1
Level 10
Hello alfocomme,
Please kindly send the device to service center to check on the hardware.
Thank you.