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  1. #1
    ROG Member Array
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    Question Amazon RTX 3090 Strix Purchase: Error Redeeming Black Ops: Cold War and GeforceNow??

    Hi,

    I purchased my 3090 Strix from Amazon late last month and tried to submit the invoice from Amazon here so I can get the free Black Ops and GeforceNow codes. However, the website says this product's serial number line is not eligible for the promotion, which I don't understand? Â*The landing page has an option to submit the information via email to the ROG forums webmaster and I did this over 2 weeks ago but have not heard a reply.

    I am hoping to play Black Ops soon, can someone from ASUS help me?

    Thank you!*

  2. #2
    ROG Enthusiast Array djase's Avatar
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    Oct 2018
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    Same thing here with a 3080 Strix OC bought on the asus store.

  3. #3
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    This promotion has been active for 3 weeks, how has this problem not been fixed? After a horrendous experience with my $750 Z490 Maximus Extreme motherboard (periodic system crashes, support team's best solution was a repair which would leave me without a computer for 2+ weeks. Armoury Crate would stop controlling the board and need a full OS reinstall to work again.), I went MSI and never looked back. Their support team has been fantastic in response to the two small issues I've had.

    Then with the Strix standing out as one of the best 30 series cards in its class, I figured I'd give them another chance, and they can't even manage something as simple as a game promotion.

    I feel bad because I know ASUS has incredible engineers, but their leadership seems to not care one bit about customer support/experience, because if they did, I expect we wouldn't have issues with something as simple as game code redemption.

  4. #4
    ROG Junior Member Array
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    Sep 2015
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    Also cannot redeem COD code

  5. #5
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    Bump—if anyone from ASUS can see this thread, please help! Many of us have this issue.

  6. #6
    ROG Enthusiast Array DrJeff PC Specs
    DrJeff PC Specs
    MotherboardASUS Maximus XII Z490 Hero (WiFi)
    Processori9-10900K
    Memory (part number)GSKILL Ripjaws V F4-4000C17D-32GVKB
    Graphics Card #1TUF-RTX3080-O10G-GAMING
    MonitorASUS VG278Q
    Storage #1Samsung 860 EVO 1TB
    Storage #2Samsung 840 PRO 512GB
    CPU CoolerASUS Ryujin 360
    CaseCorsair Air 540
    Power SupplySeasonic X-1050 80 Plus Gold
    Keyboard Corsair K70
    Mouse Corsair
    Headset Astro A40TR
    OS Windows 10
    Network RouterROG Rapture GT-AC5300

    Join Date
    Jan 2014
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    Could not redeem my codes as well. I purchased the ASUS TUF 3080 and both the COD and Geforcenow codes wouldn't work.

  7. #7
    New ROGer Array davidemax PC Specs
    davidemax PC Specs
    MotherboardROG CROSSHAIR FORMULA VIII
    ProcessorRyzen 9 5900x
    Memory (part number)F4-3600C16D-32GTRGC
    Graphics Card #1ROG STRIX 3090 OC
    CPU CoolerDEEPCOOL CASTLE 360 RGB V2
    CaseCooler Master COSMOS C700M
    Keyboard Corsair K70 RGB MK.2 MX Speed
    Mouse Razer DEATHADDER v2 elite

    Join Date
    Nov 2020
    Reputation
    10
    Posts
    2

    Hello,
    i'm new in this forum, i also buyed a strix 3090 oc and same error.
    I tryied to send a message to support, i'm still waiting for a reply.

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