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Asus Gx 550 LWS keyboard not working after KB firmware Update tool v2.4.8

hduc201
Level 7

‎11-23-2020 05:19 PM - last edited on ‎03-05-2024 07:29 PM by Community Admin

Hi, my keyboard not work after the KB firmware update tool v2.4.8 failed. I tried to do all the suggestion of Asus on the {keyboard trouble shooting} but it still not work. Another thing is I can't use the Asus recovery, it show a pop-up " My Asus couldn't launch in Win RE". Is anyone can help ?

Thank you!
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4 REPLIES 4

hduc201
Level 7

‎11-25-2020 05:30 PM

I think I found the original keymap files of this laptop , but still don't know how to use it, it have 2 CSV file for 2 keyboard layout ( mine is US)
87006
Is anyone know how to create the keyboard firmware with those files ?
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Chidare
Level 7
In response to hduc201

‎11-26-2020 02:46 AM

Good day! We have the same problem for G732LW. Updated from Myasus app kb firmware 2.4.8 and failed, results to messing up my keyboard and rgb. I think this is a firmware issue. I already filed for support hoping for a firmware fix or something.
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Blake1
Level 10

‎11-30-2020 07:44 PM

Dear both,
May you check if your BIOS has been updated and try to load BIOS default setting again?
Also, was there any error message when you are updating the firmware ?
Thank you.
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Chidare
Level 7
In response to Blake1

‎11-30-2020 09:24 PM

Yes. I already try reupdating the bios and set it to default, the keyboard also do not work on the bios. I do have the logs on keyboard firmware update and yes it has some error, it seems it messed up my keyboard after the update.
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