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  1. #1
    ROG Enthusiast Array bhorv67 PC Specs
    bhorv67 PC Specs
    Laptop (Model)PC Tower
    MotherboardROG Z490-f
    Processori9 10900k
    Memory (part number)G.SKILL TridentZ Series 32GB (4 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Intel Z170 Platform
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    MonitorAOC 28" 4k / Viewsonic 24" 1080p
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    CPU CoolerCorsair H100i
    CaseCooler Master Haf 912
    Power SupplyCorsair TX750
    Keyboard Corsair K70 RGB
    Mouse Corsair Glave
    Headset/Speakers Logitech Z 5500 5.1
    OS Win 10 1709

    Join Date
    Nov 2013
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    Z490-F Not Shutting Down Properly / On Next Startup NIC is Deactivated

    This problem was not resolved by the latest Bios.
    At shutdown, the NIC is put into a state where it is deactivated. On the next startup, the NIC is not recognized. The workaround is to restart a second time, which then the NIC is recognized, or power cycle the power supply before starting.

    Any help would be appreciated, thanks

  2. #2
    ROG Enthusiast Array bhorv67 PC Specs
    bhorv67 PC Specs
    Laptop (Model)PC Tower
    MotherboardROG Z490-f
    Processori9 10900k
    Memory (part number)G.SKILL TridentZ Series 32GB (4 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Intel Z170 Platform
    Graphics Card #1Strix GTX 1080ti
    MonitorAOC 28" 4k / Viewsonic 24" 1080p
    Storage #1Samsung 970 Evo Plus 500g nvme
    Storage #2WD 1T nvme
    CPU CoolerCorsair H100i
    CaseCooler Master Haf 912
    Power SupplyCorsair TX750
    Keyboard Corsair K70 RGB
    Mouse Corsair Glave
    Headset/Speakers Logitech Z 5500 5.1
    OS Win 10 1709

    Join Date
    Nov 2013
    Reputation
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    Apparently this is a known bug in the Intel NIC driver. There is an updated driver posted on the Asus support site, but it refers to also update the firmware before updating the driver, using the firmware update tool. Where can I download the firmware update tool from?

  3. #3
    ROG Enthusiast Array bhorv67 PC Specs
    bhorv67 PC Specs
    Laptop (Model)PC Tower
    MotherboardROG Z490-f
    Processori9 10900k
    Memory (part number)G.SKILL TridentZ Series 32GB (4 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Intel Z170 Platform
    Graphics Card #1Strix GTX 1080ti
    MonitorAOC 28" 4k / Viewsonic 24" 1080p
    Storage #1Samsung 970 Evo Plus 500g nvme
    Storage #2WD 1T nvme
    CPU CoolerCorsair H100i
    CaseCooler Master Haf 912
    Power SupplyCorsair TX750
    Keyboard Corsair K70 RGB
    Mouse Corsair Glave
    Headset/Speakers Logitech Z 5500 5.1
    OS Win 10 1709

    Join Date
    Nov 2013
    Reputation
    10
    Posts
    29

    Additional update - the firmware update tool is part of the installer available on the Asus support site. The description of the LAN update mentions the firmware must be updated before running the updater. What it fails to mention is the firmware update tool is included in the download.
    Once I ran the firmware updater, the NIC update ran without issue.
    Problem is solved for me now.

  4. #4
    ROG Enthusiast Array bhorv67 PC Specs
    bhorv67 PC Specs
    Laptop (Model)PC Tower
    MotherboardROG Z490-f
    Processori9 10900k
    Memory (part number)G.SKILL TridentZ Series 32GB (4 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Intel Z170 Platform
    Graphics Card #1Strix GTX 1080ti
    MonitorAOC 28" 4k / Viewsonic 24" 1080p
    Storage #1Samsung 970 Evo Plus 500g nvme
    Storage #2WD 1T nvme
    CPU CoolerCorsair H100i
    CaseCooler Master Haf 912
    Power SupplyCorsair TX750
    Keyboard Corsair K70 RGB
    Mouse Corsair Glave
    Headset/Speakers Logitech Z 5500 5.1
    OS Win 10 1709

    Join Date
    Nov 2013
    Reputation
    10
    Posts
    29

    Further update - the issue was initially solved after the first restart post the update install. Beyond that, this issue still persists.

  5. #5
    ROG Enthusiast Array bhorv67 PC Specs
    bhorv67 PC Specs
    Laptop (Model)PC Tower
    MotherboardROG Z490-f
    Processori9 10900k
    Memory (part number)G.SKILL TridentZ Series 32GB (4 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Intel Z170 Platform
    Graphics Card #1Strix GTX 1080ti
    MonitorAOC 28" 4k / Viewsonic 24" 1080p
    Storage #1Samsung 970 Evo Plus 500g nvme
    Storage #2WD 1T nvme
    CPU CoolerCorsair H100i
    CaseCooler Master Haf 912
    Power SupplyCorsair TX750
    Keyboard Corsair K70 RGB
    Mouse Corsair Glave
    Headset/Speakers Logitech Z 5500 5.1
    OS Win 10 1709

    Join Date
    Nov 2013
    Reputation
    10
    Posts
    29

    Does Asus monitor these forums? Would be nice to get a reply from someone who would know how to fix this

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