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  1. #321
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    Quote Originally Posted by amokuk999 View Post
    Firstly I really am not posting this in a malicious I want an argument way but you are making excuses for inexcusable customer support.

    Whilst I agree to a point that the support staff don't know a lot, as someone who worked in a similar function, they will know quite a bit. They are the ones giving links to the list on what's supported and you can bet their manager has asked what is going on with the Z390/370 and will have been told. What they communicate is a different matter, and you can read between the lines of what they are not saying at this point in this instance... ie "it isn't happening" because they would have been told they can tell people its in the works if it was. It's an absolute classic case of don't confirm that you are not doing it and hope that the anger dies down.

    Regarding the they didn't know and resources, well I don't know who released an update first but,

    MSI MPG Z390 GAMING PLUS

    Release Date
    2021-01-04

    to make sure that isn't a date error and its the 1st of april, there is also this one

    2021/01/19
    Gigabyte Z390 AORUS ELITE
    Enable Resizable Base-Address Register (Resizable-BAR) option to enhance GPU performance

    They have had 3 months to sort themselves out after that was released and you can bet that they had heard rumours before then that other manufacturers were going to do this.

    Agreed, its a truly terrible look for them.
    That's a good point, I guess they decided not to knowing full well that their competitors had all gone the extra mile (or extra few inches, given that the required update is a copy pasta from a nearly identical chipset). That is a highly questionable position for them to have taken, and I don't really see how it can be down to a lack of test resource either given that they have released BIOS updates for quite a few of those SKUs in the last 2-3 months.

    In regard to your other point on call centre staff, it really depends on the company. Most large companies outsource their call centre work, the call centre staff will generally be about as well informed on most topics as the general public.

    If they were all parroting the same points it might suggest that Asus had prepped their support staff but given that we've had numerous reports of them saying "who knows" and even one claiming that the BIOS updates are with Intel for certification (which sounds like they were just making stuff up) chances are none of them have a clue and they know as much as us.

  2. #322
    ROG Guru: Yellow Belt Array pennyboy PC Specs
    pennyboy PC Specs
    MotherboardASUS Maximus XI Hero
    ProcessorIntel i9 9900k
    Memory (part number)G.Skill 64gb Trident Z RGB
    Graphics Card #1EVGA GeForce RTX 3090 FTW3 Ultra
    Sound CardAsus Supreme FX Onboard
    MonitorASUS PG278Q Swift 27" GSYNC
    Storage #1Samsung 970 Evo 1 tb
    Storage #2Samsung 970 Evo 500 gb
    CPU CoolerCoolerMaster 360ML RGB
    CaseCorsair 900D
    Power SupplyCorsair 1200 AXi
    Keyboard ASUS ROG Strix Flare COD edition
    Mouse ASUS ROG Gladius II Wireless
    Headset Razer Kraken Chroma
    Mouse Pad Razer Scarab - Battlefield 3 theme
    Headset/Speakers Logitech Z-680
    OS Windows 10 x64
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    I have posted a query to ASUS technical support - Not holding out much hope of getting the response I hope for, or any response for that matter

  3. #323
    ROG Member Array Wilkin5on PC Specs
    Wilkin5on PC Specs
    MotherboardROG STRIX Z390-E GAMING
    ProcessorCore i7 9700K
    Memory (part number)Trident Z RGB 3200 Mhz 8 Gb x4
    Graphics Card #1EVGA Geforce 3080 FTW3 Ultra
    Storage #1Western Digital SN750 1 Tb
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    Quote Originally Posted by Jsunn View Post
    Lets not forget 370 users as well. I replied and retweeted. But I also have like zero online clout...
    Gamers Nexus account replied, however it's like they are siding up with asus. At least that's the vibe I'm Getting from them or their CM.

  4. #324
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    I'm in the same boat, just come to the forums to see if Asus is going to update the BIOS or not, I have a 9900k with a Z370h, and i don't want to upgrade now.

    Silence Is a very coward way to face costumers...

    https://twitter.com/D4rkAnge1/status...74116896354306

  5. #325
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    Quote Originally Posted by Wilkin5on View Post
    Gamers Nexus account replied, however it's like they are siding up with asus. At least that's the vibe I'm Getting from them or their CM.
    Yes, definitely they are in the same side as Asus with that answer.

  6. #326
    ROG Guru: Yellow Belt Array pennyboy PC Specs
    pennyboy PC Specs
    MotherboardASUS Maximus XI Hero
    ProcessorIntel i9 9900k
    Memory (part number)G.Skill 64gb Trident Z RGB
    Graphics Card #1EVGA GeForce RTX 3090 FTW3 Ultra
    Sound CardAsus Supreme FX Onboard
    MonitorASUS PG278Q Swift 27" GSYNC
    Storage #1Samsung 970 Evo 1 tb
    Storage #2Samsung 970 Evo 500 gb
    CPU CoolerCoolerMaster 360ML RGB
    CaseCorsair 900D
    Power SupplyCorsair 1200 AXi
    Keyboard ASUS ROG Strix Flare COD edition
    Mouse ASUS ROG Gladius II Wireless
    Headset Razer Kraken Chroma
    Mouse Pad Razer Scarab - Battlefield 3 theme
    Headset/Speakers Logitech Z-680
    OS Windows 10 x64
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    I am beginning to lose hope. Will wait a month longer, if no BIOS update I will then go out and buy a different brand of motherboard that supports resizable bar.

  7. #327
    ROG Guru: White Belt Array kens30 PC Specs
    kens30 PC Specs
    MotherboardAsus Maximus X Code
    ProcessorCore i7 8700K
    Memory (part number)G.Skill Trident Z RGB F4-3200C14D-32GTZR
    Graphics Card #1? RTX3080
    Sound CardSound Blaster Z
    MonitorSamsung 32inch 1080p
    Storage #1Samsung 970 pro 500gb
    Storage #2Samsung 970 evo plus 500gb 860 evo 500gb + WD 8tb
    CPU CoolerCorsair H110i gt
    CaseCorsair Graphite 780T
    Power SupplyCorsair AX860 Platinum
    Keyboard Corsair K70 RGB LUX
    Mouse Logitech G pro
    OS Windows 10 pro
    Accessory #1 Microsoft Xbox One Controller
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    Quote Originally Posted by Charlie85 View Post
    Yes, definitely they are in the same side as Asus with that answer.
    Same here this is what they replied to my e-mail i sent.

    (Please tell your forum to stop spamming us. That isn't going to get you the response you want from us.)

    I also started a new thread about resize bar back to where it belongs ( guess what it got deleted)
    here is a snapshot i took

    Click image for larger version. 

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ID:	88302
    Last edited by kens30; 04-08-2021 at 04:20 AM.

  8. #328
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    If they don' t release a resize supported bios for 3x series soon, the best answer to Asus that to never buy & suggest an Asus product ever...

    I' m in the same way with you. I' ve an 9900k, Asus Rog Strix Z390-F & Asus Rog RTX 3080 Oc...

    And i won' t upgrade anything because of that resize issue. And again if bios update won' t come soon, i' ll never buy an Asus product & never suggest it to any friend.

    We only want an official explanation.

  9. #329
    ROG Guru: Yellow Belt Array pennyboy PC Specs
    pennyboy PC Specs
    MotherboardASUS Maximus XI Hero
    ProcessorIntel i9 9900k
    Memory (part number)G.Skill 64gb Trident Z RGB
    Graphics Card #1EVGA GeForce RTX 3090 FTW3 Ultra
    Sound CardAsus Supreme FX Onboard
    MonitorASUS PG278Q Swift 27" GSYNC
    Storage #1Samsung 970 Evo 1 tb
    Storage #2Samsung 970 Evo 500 gb
    CPU CoolerCoolerMaster 360ML RGB
    CaseCorsair 900D
    Power SupplyCorsair 1200 AXi
    Keyboard ASUS ROG Strix Flare COD edition
    Mouse ASUS ROG Gladius II Wireless
    Headset Razer Kraken Chroma
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    OS Windows 10 x64
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    Quote Originally Posted by kens30 View Post
    Same here this is what they replied to my e-mail i sent.

    (Please tell your forum to stop spamming us. That isn't going to get you the response you want from us.)

    I also started a new thread about resize bar back to where it belongs ( guess what it got deleted)
    here is a snapshot i took

    Click image for larger version. 

Name:	asuspic.jpg 
Views:	37 
Size:	825.8 KB 
ID:	88302
    Well at least its a response LOL. Again pretty disappointing but not unexpected, all these review sites have become all about advertisements these days and their reviews aren't actually that good, so much needless waffle and rubbish is spoken about in the reviews.
    I do find it funny how they rallied around hardware unboxed when Nvidia stopped sending them stuff because they felt HW unboxed wasn't focusing on certain features (which in all honesty it wasn't IMO), but these same review sites refuse to help us common folk where its actually going to help a lot of people!!! not just one guy who runs a review site. Total BS

  10. #330
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    This is the way. Open threads on other websites so that everyone can see Asus' policy of disloyalty towards its customers. Losing customers is the path chosen by Asus.

    https://www.overclock.net/threads/of...-z370.1778050/

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