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  1. #311
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    Quote Originally Posted by Wilkin5on View Post
    I made a tweet a couple of days ago. By all means, go ahead and RT:

    https://twitter.com/Wilkin5on/status/1379183727822184449?s=20
    Lets not forget 370 users as well. I replied and retweeted. But I also have like zero online clout...

  2. #312
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    So I just sent an email to GN (stephen_burke@gamersnexus.net & patrick_lathan@gamersnexus.net).

    Being that I am a single user, it is very unlikely they will be able to notice it (remember, they have millions of subscribers). However, if they receive dozens (or, even better, hundreds) of e-mails on the matter, that might catch their attention. So every one that can spare a moment and also send in your complaints will be helpful! And remember, there are many other main tech channels out there, and we don't have to necessarily start out from the big ones. We can look for some of the smaller channels, and if those smaller channels decide to address this, then this might make it's way to the bigger channels. Either way, it is important we get the word out, if we want any to keep alive any hope of getting this update or, in the very least, make Asus look really bad and make them be an example of how to NOT treat their customers. We don't want this behavior spreading out to other board manufacturers.

    Here is a copy of the message I sent:

    Hello GN staff,

    As you are very well aware, Nvidia's ReBAR updates have been rolling for the last couple of weeks, and there has been an interesting development (or lack of) from a very specific motherboard manufacturer, Asus. As it turns out, Asus has decided to leave all of its Intel 8th and 9th gen chipsets series out of this update pipeline, a move that steers away from what basically every other main motherboard manufacturer has done. This decision has obviously sparkled anger from Asus customers, especially due to the fact that Asus is the only main board manufacturer that has decided not to update.

    As one of the many affected Asus customers, I wonder what might have caused Asus to decide to simply abandon their Intel 8th/9th gen users. Despite being 2-3 years old, the platform is still very capable (I run a 8700K with a 3080, and I have no CPU bottleneck issues whatsoever) and I feel that it could easily run for another 2-3 years if the manufacturer was willing to give it proper support. Asus is one of the biggest premium motherboard manufacturers out there, if not the biggest. You would expect them to give top tier user support and be pushing updates before other vendors, but they are doing the exact opposite. Maybe they have gotten so big they feel that they can just ignore support to their older users and this won't severely affect them.

    Asus has been mostly silent on the topic. Their first answer in their forums was that "ReBAR support is on the pipeline", that was way back in January. Now, that same post has been updated, pointing that "any platforms or boards which are not listed below are not part of the announcement or TBA at a later date" (300 series are out). To make matters worse, they have moved the topic from the main "Maximus X/XI & Strix Motherboards (Z370/Z390)" sub-forum to the less accessed "other series motherboards" sub-forum, without giving any clarification or justification as to why they did (usually, when posts are moved away like this, the moderator gives some clarification, but not this time). The topic is already 30+ pages long, and growing daily as more and more users join the forum to be able to post and voice their complaints.

    This is the topic: https://rog.asus.com/forum/showthrea...chipset/page32

    Whatever their reason is, this is just bad. If Asus can get away with this, they will be giving a very bad example to other board manufacturers. What will happen if, the next time a "major update" comes along, other vendors start following Asus as an example and simply ignore their older users? As a computer enthusiast, this feels like a nightmare scenario, as I always try to extract the maximum out of my investment in hardware components. I hate the idea of having to upgrade a perfectly capable set of components just because the manufacturer decided to completely abandon it in a attempt to force you to upgrade out of their corporate greed (and for my next upgrade, I will certainly be avoiding Asus). We all know how bad this behavior is, not only for consumers, but also for the environment.

    It is clear that contacting Asus is useless at this point. Despite hundreds of users complaining on their forums, they are completely silent on the matter (and, what's worse, doing shady moves like moving the topic to less accessed areas of their forums). I realize the likelihood of getting this email through is very low, but I must still try. Perhaps, if enough people manage to get the word out, we might be able to get your attention on the subject. As a consumer, I feel information is our best weapon against anti-consumer practices like this and, as one of the main media sources for information, I feel it is in your interest to protect users that reach for you exactly because they look for unbiased and reliable information.

  3. #313
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    That's an excellent email, will copy it and email it as well.

  4. #314
    ROG Guru: White Belt Array Adrian1983 PC Specs
    Adrian1983 PC Specs
    MotherboardAsus Maximus XI Hero
    ProcessorI7 9700K @ 5.1
    Memory (part number)CMK32GX4M2D3000C16 @ 3600 32gb
    Graphics Card #1Zotac RTX 3080 Trinity
    Sound CardHdmi
    MonitorSony 55" Tv
    Storage #1Samsung 970 Evo Plus X2
    Storage #2Samsung 840 Pro
    CPU CoolerCorsair H150i Pro
    CaseFractal Design Define S2 Vision RGB
    Power SupplySeasonic focus gold 850w
    Keyboard Logitech G915
    Mouse Logitech G703
    Headset Logitech G935
    OS Windows 10 x64

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    I still cannot actually believe Asus have not responded in here.

    You are shameful Asus, Treating your 9th gen users like this who have spent extra for your so called premium boards and you are completely silent on the matter.

    We know your monitoring the groups as this thread has already been moved.

    Needless to say if this bios update is not released for the 3x series of chipsets you are going to lose a lot of customers once this gets around to mainstream YouTubers.

  5. #315
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    I will be one of those who will not buy asus anymore. Now i have a ROG MAXIMUS XI APEX , ROG CHAKRAM, ROG BALTEUS ROG STRIKE SCOPE, ROG RYUJIN 360 and ROG Swidt PG35V.
    It's a big mistake to treat customers like that, and they'll understand when it's late. Support is the first thing to build customer loyalty. Sry for my english.

  6. #316
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    Quote Originally Posted by srfred View Post
    Consulta hecha hoy en asus para z390
    = "Query made today on asus for z390"

    Side by side srfred's original with translations via Yandex, messy but understandable. In short, it is in development undergoing tests/validation.

    Click image for larger version. 

Name:	yandex_asus.jpg 
Views:	112 
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ID:	88301
    Last edited by Yakumo; 04-07-2021 at 08:55 PM.

  7. #317
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    At this point I don't believe that. They haven't confirmed it's going to be released at all, just some carrot dangled to stop you being annoyed. At no point was the 300 series mentioned in that reply. Unless for some technical reason its impossible they should and would have released a statement with the list of supported motherboards saying xyz motherboard release coming soon. That's a simple win for them. They didn't and the fact that they have not committed means that they don't have to publicly backtrack with the consequences that would entail. They have had 3 months!! its not something foisted on them at the last minute leaving them scrambling and messing up PR. This is their strategy, don't commit, hope it calms down, it will go away soon. I've seen it all before.

    Where are the forum mods or ROG staff telling me and you that that isn't the case on here? Anyway I'm done wasting my breathe over this. Gigabyte z390 arrives tomorrow, ASUS board on ebay over the weekend, never ASUS again.

  8. #318
    ROG Guru: Yellow Belt Array pennyboy PC Specs
    pennyboy PC Specs
    MotherboardASUS Maximus XI Hero
    ProcessorIntel i9 9900k
    Memory (part number)G.Skill 64gb Trident Z RGB
    Graphics Card #1EVGA GeForce RTX 3090 FTW3 Ultra
    Sound CardAsus Supreme FX Onboard
    MonitorASUS PG278Q Swift 27" GSYNC
    Storage #1Samsung 970 Evo 1 tb
    Storage #2Samsung 970 Evo 500 gb
    CPU CoolerCoolerMaster 360ML RGB
    CaseCorsair 900D
    Power SupplyCorsair 1200 AXi
    Keyboard ASUS ROG Strix Flare COD edition
    Mouse ASUS ROG Gladius II Wireless
    Headset Razer Kraken Chroma
    Mouse Pad Razer Scarab - Battlefield 3 theme
    Headset/Speakers Logitech Z-680
    OS Windows 10 x64
    pennyboy's Avatar
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    I hope that ASUS is working on the BIOS update for Z300 series, but the comms so far have been the worst example of how to treat your loyal customers I have ever seen. All we have got so far is contradicting statements and responses in other languages that when converted to English, simply make no sense. There is als no mention of what chipset they are talking about. I just want to know whether the motherboard in my system is a ROG (Republic of Gamers) or a ROS (Republic of Shame)? ASUS - two things need to happen and now:
    1. Announce you are going to release resize bar support for Z300 series motherboards. Don't even come back and say they are EOL, because that is BS. If that were true, your competitors - EVGA, MSI, Gigabyte etc etc would not have bothered to release BIOS updates to support this feature.
    2. Announce an ETA for this release. I don't even mind waiting another month or so but if I know its coming we can all relax.

    My friends are laughing in my face - saying I have an overpriced waste of money ROG motherboard. Their motherboards were much cheaper and have resize bar support, its embarrassing because at this point I feel like I have been ripped off.

    If no BIOS update is coming then my Maximus XI Hero is gone, I will replace it with another Z300 board and never go back to ASUS.

  9. #319
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    You know what, the fact that ASUS hasn't even commented in here to give any update as to whether they will be supporting this or not is kind of ridiculous. I have been a loyal Asus customer for many years. I upgrade my rigs on an extremely regular basis, in the last 4 years I've had an Asus z170 board, x99 board, x299 board and now z390 board. The only reason I am still running Z390 is because I haven't been able to get a 5950X yet but my plan was to eventually get an asus X570 board.... but I am re-thinking that now.

    I really want to check this feature out with my rtx 3080 and every other vendor is supporting this on z390... its just Asus were waiting for

  10. #320
    ROG Guru: Yellow Belt Array pennyboy PC Specs
    pennyboy PC Specs
    MotherboardASUS Maximus XI Hero
    ProcessorIntel i9 9900k
    Memory (part number)G.Skill 64gb Trident Z RGB
    Graphics Card #1EVGA GeForce RTX 3090 FTW3 Ultra
    Sound CardAsus Supreme FX Onboard
    MonitorASUS PG278Q Swift 27" GSYNC
    Storage #1Samsung 970 Evo 1 tb
    Storage #2Samsung 970 Evo 500 gb
    CPU CoolerCoolerMaster 360ML RGB
    CaseCorsair 900D
    Power SupplyCorsair 1200 AXi
    Keyboard ASUS ROG Strix Flare COD edition
    Mouse ASUS ROG Gladius II Wireless
    Headset Razer Kraken Chroma
    Mouse Pad Razer Scarab - Battlefield 3 theme
    Headset/Speakers Logitech Z-680
    OS Windows 10 x64
    pennyboy's Avatar
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    I posted a message to Linus from Linus Tech Tips, I am hopeful he will see it and help push ASUS on this.

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