12-14-2020 05:09 PM
Hello Mr. XXXXXX,
Thank you for contacting ASUS technical support.
After reading your e-mail, we understand that you have a malfunction in your Asus ROG-STRIX-RTX3080-O10G-GAMING graphics card.
Taking into account your details, please note that it is mainly a hardware problem with the graphics card.
In this case, we invite you to contact your dealer, who will be able to test your hardware and send it for repair.
Regarding the return of your graphics card, we would like to inform you that we do not send the components for repair directly through Asus, but only up the original sales chain:
Customer >> Reseller >> Wholesaler >> Repair Center.
Therefore, please contact the reseller/wholesaler to check the product and send it to the workshop.
The warranty of your graphic card is provided by the reseller for a period of 3 years.
We remain at your disposal, Mr. XXX, for any further questions.
In case of answer, please keep the history of our e-mail exchanges for this request.
As part of the continuous improvement of our quality of service, you are likely to receive a satisfaction questionnaire. We invite you to complete it.
Thank you for your confidence.
Wishing you a good day.
We wish you a good day,
Nadhem_S
ASUS Customer Service
https://www.asus.com/fr/support/
12-14-2020 07:02 PM
12-15-2020 02:21 AM
Hello Mr. xxxx,
Thank you for contacting ASUS technical support.
After reading your e-mail, we understand that you have a malfunction with the Asus 3080 Strix OC graphics card.
Taking into account your details, please note that this is essentially a hardware problem with the graphics card. In this case, please contact your dealer, who can test your hardware and send it for repair.
Regarding the return of your graphics card, we would like to inform you that we do not send the components for repair directly through Asus, but only up the original sales chain:
Customer >> Reseller >> Wholesaler >> Repair Center.
Therefore, please contact the reseller/wholesaler to check the product and send it to the workshop.
The warranty of your graphic card is provided by the reseller for a period of 3 years.
Note: ASUS eShop is an authorized Asus reseller.
We remain at your disposal for any further questions.
Wishing you a good day.
Best regards,
Nadhem_S
ASUS Customer Service
https://www.asus.com/fr/support/
12-15-2020 05:48 AM
12-15-2020 05:54 AM
Nate152 wrote:
Send Blake a private message with the serial number of your RTX 3080.
Under his ROG avatar click send private message.
https://rog.asus.com/forum/member.php?522250-Blake-ROG
12-15-2020 06:36 AM
12-16-2020 12:50 AM
12-16-2020 05:53 AM
12-16-2020 08:29 AM