X570 C8 Dark Hero Missing A-Volute Sound driver solution

[SMB_92]

Hi folks,

Wanted to report that after installing the Realtek drivers available on the support page for the Dark Hero, I was left with an "unknown device" in Device Manager (would only appear after installing the driver).

I decided to notify Asus AU support about this issue, and was quickly greeted with generic responses, however after I realised I should look at the hardware ID of the unknown device I found it was an "A-Volute SS3 VAD" driver missing (supposedly this comes with Sonic Studio 3 enabled boards' driver packages). Anywho after notifying support again of the identified issues I'm still greeted with "send board back for warranty and re-install windows" generic "support" lmao.

Also I believe this missing driver is causing an APPCRASH event with DtsApo4Service.exe in Event Viewer, despite that I hadn't installed DTS software. I haven't seen the event since fixing the missing A-Volute driver, but I'll verify in the coming days.

Anyway thought I should parrot this on this forum so anybody else might find a solution. You can get the driver from another ROG thread here (many thanks to MoKiChu): https://rog.asus.com/forum/showthread.php?117596

I did try to install Sonic Studio 3 from the Windows Store, but that did not come with the driver - suppose it needs to come down/be bundled with Realtek driver initially.

You'll want to download the SS3 package and install the INF file from the folder "SS3>OEM_INF_Media" - you'll then see the new device show up as "Sonic Studio Virtual Mixer" under Sound Devices in Device Manager.

Hope this helps, and perhaps a team member could pick up on this for a more permanent fix

Cheers.

[jdennis187]

Thanks for pointing this out!

The file needed is "AVoluteSS3Vad.inf"

In the zip file it would be in here: "AUDIO_Realtek_UAD_ASUS_ROG_SS3-DTS_MB_v6.0.9102.1\ThirdParty\SS3\OEM_INF_Media_-_ASUS"

The link to the zip file is here: https://mega.nz/file/xVMXgYBK#4CJvKc...NMUf9bSYze0YBI

Thanks!

[Planetgazer11]

Thanks for pointing this out!

The file needed is "AVoluteSS3Vad.inf"

In the zip file it would be in here: "AUDIO_Realtek_UAD_ASUS_ROG_SS3-DTS_MB_v6.0.9102.1\ThirdParty\SS3\OEM_INF_Media_-_ASUS"

The link to the zip file is here: https://mega.nz/file/xVMXgYBK#4CJvKc...NMUf9bSYze0YBI

Thanks!

okay if I found this inf file, how do I install it? Where do I put it?

[LorDClockaN]

I have no missing device on Dark Hero

for installing .inf file, the easiest would be right clicking on it and selecting Install

[martin84a]

I am also missing this device. Unfortunately the link is dead, so I was wondering if someone could re-upload it?

Brand new PC with all new components.

First I installed Windows, then chipset drivers, GPU driver, ethernet driver, audio driver, and updated Windows 10. I have since tried several times to uninstall and reinstall the Realtek audio driver from Asus' website (B550-E), but to no avail.

Edit: Nvm, I found it myself. Too tired.

C:\Users\marti\Downloads\V9049_V0_WHQL_201023_SS_I II_3.16.14.0_VAC_DTS_S_VAD\VAD_Driver_Install\Asus Setup.exe and it was fixed.

[TheJokerSE]

I also have this problem with my Z590-F. Can you help me where i can find the driver, please???