12-31-2020 02:00 PM - last edited 3 weeks ago by ROGBot
12-31-2020 03:16 PM
12-31-2020 04:48 PM
ValinHawK wrote:
I can't get ASUS Tech Support because the Hero Mobo was purchased at Best Buy and and Asus requires they provide tech support for it -- but, that's just not something their people know -- so of no help. (Note to self, don't buy complex internal computer parts at Best Buy again...)
12-31-2020 05:08 PM
RedSector73 wrote:
Not following why it matters where you purchased it from to Asus tech.
You mention three keyboards tried, multi USB ports, but what are the keyboards you tried ?
12-31-2020 05:14 PM
12-31-2020 05:32 PM
RedSector73 wrote:
I've had an issue before where a USB keyboard don't work with motherboard not ch8. Of the ones you listed. I have used a Roccat on ch6 & ch8, so this should work. Cold comfort at this stage, I know.
I was not aware of support being dependant on where you buy from. best buy in au or usa ?
Is there a qcode on the poster ?
What is cooling your CPU and did it have it's own mounting hardware ?
12-31-2020 06:24 PM
12-31-2020 06:56 PM
RedSector73 wrote:
Q code 02 is the issue we need to deal with. It means, AP initialisation before microcode loading. I would not worry about speaker or beep code, the Qcode poster is superior in every way.
I want you to check;
(1) above the CPU to the left are both EATX connectors in and fully seated.
(2) Is the RAM fully seated into the slots. Also consider, using only two to start with (till you have boot / can enter the bios) in slots 2 & 4 from CPU or even one, just in the 4th slot from the CPU till you have boot and can enter the BIOS.
(3) remove the graphics card, then replace it in the PCIe slot, ensure the connectors for the power are fully seated and that card is fully seated in the PCIe slot, the top PCIe (closest to the CPU).
(4) If modular PSU check all power into it is connected / seated correctly.
(5) If your CPU/VRM monoblock changed the hardware holding the CPU, that this hardware is correctly orientated (some can be put on backwards) typically the insulated side faces to the motherboard.
Hope you find this helpful.
12-31-2020 07:26 PM
catch36 wrote:
Which one of the 4 motherboard LED's lights are on when the Q-code 02 is on the display during boot . if any of them stay on, there's your problem.