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  1. #11
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    Quote Originally Posted by 12hoken View Post
    Well my RMA arrived to Asus Thursday 1/14. Today i finally got an email from their repair office stating my card is undergoing diagnostic testing, but could face delays due to Covid.
    Hopefully it's just something simple like a bios or fan controller, something tells me extra white 3090s aren't just laying around.
    I was wondering if you had any update on this yet? I ask because I have a 3090 Strix White and am having EXACTLY the same problems. It's crazy annoying and the fans are clearly not working as they should. I'm going to have to RMA is myself with sucks :/ Â*

  2. #12
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    Fyi to anyone reading this.

    Today I received a replacement card and it is night and day different compared to my first. Fans aren't at 100% 24/7, are controllable, bios switch works, way less coil whine...overall what you'd expect from a normal card. After 2-3 weeks of frustration I'm very happy.

    Included in the box with the new card was an invoice stating direct replacement, no repair due to boot/hang no display on any port. So not sure what happened but sounds like my old card completely bit the dust.

    Speaking of the shipping box, that's all it was...a plain cardboard box, no padding, no cushion, no foam around the actual video card. Just a cardboard box and a video card loosely sliding around inside. Why Asus felt that is the best way to ship a 2,000 dollar card is beyond me, fortunately it arrived undamaged.
    Last edited by 12hoken; 02-04-2021 at 01:07 AM.

  3. #13
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    Unfortunately I have same card and very similar issue. Almost every boot/wake from sleep my ROG STRIX 3090 WHITE is trying to fly away based on noise (temps are around 35-40 degrees Celsius), each "episode" of this issue is taking roughly 10-20 seconds. Sometimes (but not that often) same thing is happening while web browsing/watching youtube or gaming, however it does not always happen when gaming.

    When I've run furmark with GPU usage of ~100% temps were at 78-80 degrees Celsius, but fans were behaving correctly (they were audible, but many times quieter). When tried to update VBIOS it gave me "Your graphic card no need to update VBIOS!".

    Currently my card is on it's way back to the shop i bought it from and from what I understood they will send it to either ASUS or some ASUS authorized service. Regardless it looks like it will take at least a month until I will see my card or replacement back, especially since seller told me that even though they did ordered those cards delivery date is unknown. And knowing how the warranty is working they will wait for the reply from ASUS service before they will order replacement card for me.

    For anyone curious, here is link to video showing the issue while waking PC up from sleep: https://drive.google.com/file/d/1J7e...iXrmi7ppd/view

  4. #14
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    Yup, sounds like my first card on every boot, restart, any light usage at all....fans would just take off and stay maxed for 10-15 seconds. Glad you are getting yours taken care of.

    Quote Originally Posted by Krzywy View Post
    Unfortunately I have same card and very similar issue. Almost every boot/wake from sleep my ROG STRIX 3090 WHITE is trying to fly away based on noise (temps are around 35-40 degrees Celsius), each "episode" of this issue is taking roughly 10-20 seconds. Sometimes (but not that often) same thing is happening while web browsing/watching youtube or gaming, however it does not always happen when gaming.

    When I've run furmark with GPU usage of ~100% temps were at 78-80 degrees Celsius, but fans were behaving correctly (they were audible, but many times quieter). When tried to update VBIOS it gave me "Your graphic card no need to update VBIOS!".

    Currently my card is on it's way back to the shop i bought it from and from what I understood they will send it to either ASUS or some ASUS authorized service. Regardless it looks like it will take at least a month until I will see my card or replacement back, especially since seller told me that even though they did ordered those cards delivery date is unknown. And knowing how the warranty is working they will wait for the reply from ASUS service before they will order replacement card for me.

    For anyone curious, here is link to video showing the issue while waking PC up from sleep: https://drive.google.com/file/d/1J7e...iXrmi7ppd/view

  5. #15
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    Hello Krzywy,
    May you send your product to our service center?
    Please PM me your SN and RMA number and I will track your case.

    Hello 12hoken,
    May you PM me your SN as well?

    Thank you so much.

  6. #16
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    Having some fan issues on my ASUS ROG STRIX 3090 Gaming OC as well. Whenever the temperature goes over around 70deg/c the fans spin up to 100% regardless of the fan profile i am using.

    I've set a custom linear fan profile and have tried both Afterburner and GPU Tweak II with the same result. Fans constantly spinning up and down ignoring the custom profile. You can see from the GPU-Z sensors that the fan % stays constant, however the fan RPM shoots up drastically.

    Any suggestions or input welcome, I have logged a ticket with ASUS support and hoping they are able to point me in the right direction.

    I've made a short clip of what it does once it reaches 70 deg/c while gaming.

    Miniatura de Adjuntos Miniatura de Adjuntos asus.jpg  


  7. #17
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    Quote Originally Posted by Blake@ROG View Post
    Hello Krzywy,
    May you send your product to our service center?
    Please PM me your SN and RMA number and I will track your case.

    Hello 12hoken,
    May you PM me your SN as well?

    Thank you so much.
    Hi Blake,

    I can't send you RMA number, because it was handled by shop i ordered my card in (I will send you my SN via private message though). Regarding my RMA, apparently ASUS didn't found any faults with my card and it was send back to me. So basically i lost over a month of time without the card for nothing. Today I 've updated VBIOS to version 3 which was suppose to enable resizable bar support. After updating VBIOS my card even under light load is constantly ramping the fans. Wierdly enough every monitoring software I tried including GPU Tweak is reporting that left and right fans are not spinning (0 RPM is show), middle fan can spin 1000 RPM even when GPU temp is at 26-27 degree Celsius (hot day is like 30+ degrees Celsius).

    Click image for larger version. 

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    Here is screen from GPU Tweak monitor. All 3 fans are going. I've tried using MSI Afterburner to control the fans, but unfortunately Left and Right fans are currently uncontrollable for me.

    Edit: Correction, I will send you RMA number as it was on the sticker on the foil wrapping of the GPU.
    Last edited by Krzywy; 04-09-2021 at 07:34 PM.

  8. #18
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    After many restarts and two driver reinstalls card started working "reasonably" quiet. At 60-65 degrees Celsius under medium to heavy load left and right fans are not ramping up to high, while middle fan is simply not spinning at all. Of course my custom fan curves are totally ignored and Left and Right fans are not reporting any RPM at all. Don't know how much impact on this was caused by me putting a power/temp limit on a GPU. Yeah, it seems to me like currently my middle fan is tied up to power limit on my card, as it just do nothing on my custom curve, even though it should spin at at least 20-30%, while left and right fans are just doing what they want. When right and left fans rump up it seems like they can't go back down unless i change change the profile to auto for a second.

    Click image for larger version. 

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    I really like the aesthetics of the card, especially when I mounted it vertically, but it seems like i can't control it at all.

    EDIT:
    Some videos showing fans ignoring my custom curves.

    NOTE: Posts on this forum can have only one embedded video, that's why some of them are just links.

    Here we can see that left and right fans are going even though they shouldn't (temp is low, custom curve tells them not to go that high), you can't see it here, but middle fan is also ignoring custom curve, but in the other way, it stays in 0 RPM even when temps are going up and it should spin.
    https://youtu.be/TUoIT-ilSEg


    Here fans are spinning relatively high even though temps are low and nothing is happening, no game is being played, even browser was not opened.
    https://youtu.be/hxYzHXfF4ZU


    Waking PC after ~11 hours of being in sleep mode.



    Overall my findings are:

    I can't really control fans at all, left and right fans aren't even reporting their RPM's (GPU-Z can sometime pick up speed % of them, but basically only when user defined fan curve is turned OFF). Middle fan is working in a seemingly random way. There are times, when only middle fan is turning, and there are times, when left and right fans are trying to fly my GPU off the case, while middle one is chilling there not spinning at all.
    When I do some light usage, like web browsing, fans are mostly not spinning at all, however turning any game on, even when the GPU usage is under 50% is certain to ramp the fans to the point, where you can easily hear them even with headset on. And the problem is, that often fans will not turn off even when game was long closed and temps are back at ~30-35 degrees Celsius.

    Weird thing is, that before yesterday, when I updated VBIOS I could at least control fans to a certain degree. But now fans are just doing what they want.

    I've ordered EKWB water block for STRIX 3090 and was hoping to deal with the issue by building custom water loop for my GPU, especially since my RMA was closed stating "NO TROUBLE FOUND", but I'm willing to postpone installing my new block and send it to the service centre yet again as per Blake post if I will know, that this time it will not be sent back to me working like it is now.

    EDIT2:

    Here is a video made during nvida driver installation (old driver was removed using DDU in a safe mode). As soon as the driver is installed fans started to spin, at very high RPM, seemingly for no reason.

    https://youtu.be/xrhR0WpqfA4
    Last edited by Krzywy; 04-10-2021 at 03:21 PM. Reason: Adding more detials

  9. #19
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    Hello Krzywy,
    Thank you for providing more information.
    So after you update VBIOS, you have reinstalled all the drivers?
    If so, may you share the drivers you install and it's version? (Display driver, MSI after burner, GPU tweak...)
    If not may you help to reinstall them?

    Please also enter these drivers and set the fan curve back to "default".
    Please share with us how does your fan spin under default setting, we will further dig in this.
    We would also need the program you are running in the back ground as well, to reproduce the scenario.

    Also, please be informed that Fan 1 is Left&Right fan , Fan2 is middle fan,
    please double check of both Fan 1 & 2 are set up.
    Thank you so much.

  10. #20
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    One more video. All fans where synchronized to use same custom curve, however as we can see their behaviour is different. Middle fan is constantly turning on and off, while left and right fans were spinning. The temps were at around 40-42 degrees Celsius, so just at the 30% speed point as seen on the screenshot below.
    Click image for larger version. 

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    Here's the video:


    Basically what it seems to me is that i can in theory control temperature point when fans start spinning (at least left and right usually starts to spin at the temperature i set to be on the 30% speed line), however when left and right fans starts to spin, they can only increase their RPM. So for example, when temps go up to 70 degrees Celsius, left and right fans will ramp up to 60% speed (but their RPM or speed % is NOT reported in any software), but when the temps go back down left and right fan will not slow down. Only way for me to stop them is to wait for the temps to fall below 35 degrees and turn off the custom curve or restart the PC. Middle fan is a mystery to me, as it sometimes spin, and sometimes it is idle. When it spins it is working like on above video, constantly turning on and off.

    Turning off the custom curve and letting card use "factory" settings means that fans will ramp up at low temps (using factory settings is allowing left and right fans to report their speed % (constant 53%) but not RPM). In "factory" fan settings middle fan seems to work in a stable RPM (it is not turning on and off like while on custom curve).

    Also, the issue with fans ramping up without clear reason is very random. So, sometimes it is ramping up on boot/wakeing up from sleep, but sometimes it does not. There are times, when I can browse the web, watch netflix/youtube for few hours without any problems, and sometimes fans are spinning like crazy. I have not found a reliable way to recreate the issue, however it is very frustrating.

    Any advice is welcome, since I've run out of ideas what can i do, to control my GPU the way i want.

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