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  1. #1
    New ROGer Array
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    asus rog zephyrus m gu502gv doesnt turn on after thermo paste

    Hello
    I have asus rog zephyrus m gu502gv. I wanted to clean it and change the thermo paste (it was stored for a long time and there was a lot of dust, when the game was turned on, the temperature rose to 95 degrees), opened the laptop, turned it off as it should be on both sides, changed the thermo paste and assembled it. it turned on the first time, the coolers were spinning, but then it turned off. now does not turn on at all. everything seems to be done graciously and everything is connected but still it happens and does not turn on, no reaction,. did you have such a case? can you advise anything?

  2. #2
    ROG Enthusiast Array fbajjar PC Specs
    fbajjar PC Specs
    Laptop (Model)ASUS ROG Zephyrus S GX502GW
    MotherboardIntel HM370
    ProcessorIntel Core i7 9750H
    Memory (part number)Samsung 16GB 2666Mhz SDRAM
    Graphics Card #1NVIDIA RTX 2070 Max-P
    Sound CardRealtek ALC294
    MonitorSHP14D3
    Storage #1Intel 660p NVME SSD 1TB
    Power SupplyADP-230GB B
    Mouse ROG GLADIUS II
    Headset ROG CERBERUS
    OS Windows 10 Home 64bit
    Accessory #1 ROG Eye Webcam

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    Dec 2019
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    Are you sure when you disassembled your laptop you didn't have any static energy in your hands (or just to stay safe used an anti-static wrist strap?) Is the room too dry? A dry room is a haven for static energy. From your description, it does seem like a static discharge which means the motherboard is fried.

  3. #3
    ROG Junior Member Array Arno Boun PC Specs
    Arno Boun PC Specs
    Laptop (Model)Zephyrus GU502GV
    MotherboardASUS Maximus Hero VI
    ProcessorIntel 4770K (OC @ 4.7GHz)
    Memory (part number)(2) G. Skill F3-16000C9D-16GXM (32GB)
    Graphics Card #1EVGA GeForce GTX 1070 Ti SC Gaming
    Sound CardCreative Labs Sound Blaster X-Fi Titanium HD
    MonitorHP Omen 27i
    Storage #1WD SN750 (via M.2 to PCI Express)
    CPU CoolerCorsair H100i v2
    CaseCorsair iCue 220T
    Power SupplyCorsair CM750
    Keyboard Corsair K55 RGB
    Mouse Logitech MX Master 2S
    OS Windows 10 Pro

    Join Date
    Jan 2014
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    10
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    Troubleshooting

    After applying the thermal paste, double-check the heatsink and screws to make sure that it's clamped down securely.

    Verify that there is nothing on the motherboard that could possibly cause a short-circuit (foreign objects, possibly excess thermal paste that might have oozed out around the heatsink, you never know).

    You've probably already carried out the steps above but it doesn't hurt to double-check again.

    If everything looks good but the problem remains, perhaps these instructions could resolve your issue:

    https://www.asus.com/support/faq/1014276/

    Best of luck!

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