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  1. #1
    New ROGer Array
    Join Date
    Dec 2020

    Angry GT-AX11000: All of my devices (Wifi & Eithernet) keep getting disconnected


    I'm at a loss atm. Every so often I will find myself losing all internet and access to the router itself for 10-30 seconds at a time. There's often times where things run smoothly, but then once this loss of access starts to occur, it'll continue to occur every 10-15 mins for HOURS.

    I've done factory resets and probably submitted about 10 "Feedback's" with no response. My router version is sitting on the latest

    Wifi(5 Gz) devices : 3x Phones & 2x Laptops
    Ethernet: Agg Linked NAS & 2.5Ghz to my Main system.

    Every single device get's disconnected at the same exact time. Leaving everyone completely unable to access the router as stated above.

  2. #2
    New ROGer Array
    Join Date
    Nov 2020

    Hmmmm, I would be interested in what you find out about this issue. I had a similar issue when I first got my Rapture GT-AX11000 back in November, but chalked it up to running WiFi6 and most of our "smart" devices not being compatible (they are AC or N, not AX). Even though WiFi6 is supposed to be. I have since disabled all WiFi6 on the router, and I don't think we have had any issues since. At least not that I am aware of.

    Have you talked to support yet?

  3. #3
    ROG Guru: Yellow Belt Array Saltgrass PC Specs
    Saltgrass PC Specs
    MotherboardMaximus X11 Hero (Wi-Fi)
    Processori9 10900K
    Graphics Card #1EVGA RTX 3090 FTW
    Sound CardOn Board
    MonitorDell AW3420DW
    Storage #1Samsung 970 EVO Plus 2 TB
    Storage #2Samsung 860 Pro 1 TB
    CPU CoolerCooler Master Hyper 212X
    CaseCooler Master
    Power SupplyAntec HCP Platinum 1000
    Keyboard ASUS Strix Flare
    Mouse ASUS Chakram
    Headset/Speakers Logitech wired 5.1
    OS Win 10 Pro
    Network RouterROG Rapture GT-AX11000
    Accessory #1 VR Headset
    Accessory #2 Saitek X53

    Join Date
    Jan 2014

    I haven't had such a problem on mine but I suppose a couple of things.

    Have you checked any logs on the Router or started the logging process, if you can?

    You are certain it is the Router and not its connection to the Internet? Does doing something like disconnecting the WAN connection from the cable Modem make any difference?

    Anything in your environment that might be involved. Time of day or day of week, etc.? Any machinery starting up during those times?

    It is strange for the Ethernet to also fail unless some type of internal failure or the Internet connection was failing. If you are using the 2.5 Gbps Ethernet, what type of Ethernet is it connecting to?

    When you look at the available networks, are there any networks you don't recognize when this is happening?

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