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01-17-2021 10:53 PM #1ROG Member Array
- Join Date
- Jan 2017
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- 10
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GX550 Keyboard causing BSOD when switching accounts
Hi All,
I have 2 user accounts on my laptop, it is fully up to date including the keyboard firmware.
If I log out of one account and log it to another then all is fine.
If I switch between the accounts then the keyboard doesn't work and eventually I got a BSOD.
stop code: DRIVER_IRQL_NOT_LESS_OR_EQUAL
What Failed: HIDCLASS.SYS
Any help would be appreciated.
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01-19-2021 07:56 PM #2ROG Member Array
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- Jan 2017
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Anyone???
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02-16-2021 05:22 AM #3ROG Guru: Orange Belt Array raju2529 PC Specs
raju2529 PC Specs Laptop (Model) R542UQ-DM153 ( X542UQ.309SA ) Motherboard Asus Builtin Motherboard X542UQ Processor Intel core i5 7200u @2.5Ghz Memory (part number) Adata 2400 Mhz 16GB DDR4 Graphics Card #1 intel HD 620 graphics 1GB DDR3 DCH WHQL driver v27.20.100.9316 Graphics Card #2 Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v27.21.14.6589 Graphics Card #3 nil Graphics Card #4 nil Sound Card Realtek HD Audio controller with codec ALC294 WHQL driver v6.0.9132.1 Monitor Builtin Lcd monitor model BOE Storage #1 Samsung 850 Evo 1000GB SSD M.2. 2280 Storage #2 Seagate 2TB 2.5inch 5400rpm and Seagate 2TB 2.5inch 5400rpm2.5 inch CPU Cooler Built-in Case From factory Power Supply 65W Keyboard Built in keyboard Mouse Built in mouse Headset Purchased Philips HeadSet Mouse Pad nil Headset/Speakers Realtek Builtin Speakers OS Windows 10 Enterprise 64bit v21H1 build no 19043.899 Network Router NextVision ONU Fiber Modem Accessory #1 G40 Wired Gaming Mouse Accessory #2 Laptop Cooling table with fan Accessory #3 Secureye Usb finger print scanner added seperately for Windows Hello 
- Join Date
- Feb 2018
- Reputation
- 9
- Posts
- 337
I confirmed , one of the account is completely corrupted So you need to delete that corrupted account and then recreate the account.
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02-21-2021 08:09 PM #4ROG Member Array
- Join Date
- Jan 2017
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This does not help. It is nothing to do with corrupted account. I have tried this on another GX550 and the same issue happens. This must be an Asus issue.
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