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GX550 Keyboard causing BSOD when switching accounts

James_Worts
Level 7

‎01-17-2021 02:53 PM - last edited on ‎03-05-2024 07:08 PM by Community Admin

Hi All,

I have 2 user accounts on my laptop, it is fully up to date including the keyboard firmware.

If I log out of one account and log it to another then all is fine.

If I switch between the accounts then the keyboard doesn't work and eventually I got a BSOD.

stop code: DRIVER_IRQL_NOT_LESS_OR_EQUAL
What Failed: HIDCLASS.SYS

Any help would be appreciated.
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3 REPLIES 3

James_Worts
Level 7

‎01-19-2021 11:56 AM

Anyone???
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raju2529
Level 7

‎02-15-2021 09:22 PM

I confirmed , one of the account is completely corrupted So you need to delete that corrupted account and then recreate the account.
Intel i5 7200U_ Nvidia 940MX _Windows_11_Enterprise_64bit_22H2_buildno_22621.754
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James_Worts
Level 7

‎02-21-2021 12:09 PM

This does not help. It is nothing to do with corrupted account. I have tried this on another GX550 and the same issue happens. This must be an Asus issue.
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