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01-21-2021 01:30 AM #1
James-Pro PC Specs Motherboard ASUS TUF Gaming B550 Plus Wi-Fi Processor AMD Ryzen 5 3600 Memory (part number) G.Skill Ripjaws V 16GB (2x8GB) [F4-3200C16D-16GVKB] Graphics Card #1 ASUS ROG Radeon RX 470 Strix Gaming OC 4GB Sound Card Realtek ALC S1200A Monitor BenQ GW2270 Storage #1 Samsung 850 EVO Series 250GB SSD [MZ-75E250BW] Storage #2 Western Digital Caviar Green WD10EARS 1TB CPU Cooler Corsair Hydro Series H60 V2 Case Antec Nine Hundred Power Supply EVGA Supernova G2 750W Keyboard Logitech Slim Mouse Logitech G9 Laser Mouse Headset Sennheiser HD 280 PRO Headset/Speakers Edifier R1280DB 2.0 OS Windows 10 Forever Beta Accessory #1 Microsoft Xbox One S Wireless Controller Accessory #2 Wacom Intuos Pro Medium
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ASUS TUF GAMING B550-PLUS (WI-FI) - PCI Express Link State Power Managment Error
Hello, I have been having an issue with my new motherboard that I think I've narrowed down the trigger for the issue being the PCI Express Link State Power Management option in windows.
Basically I will be watching a video and then the video will freeze and remain frozen for up to 15 seconds, sometimes having to close the video player then opening the video file again.
At first I thought it was the video player itself, then I used a different player and the issue happened still.
I thought there was an issue with the hard drive, scanned it, no issues found, then the issue happened with a different hard drive, scanned it, no issue found.
Then I checked Event Log to see what it caught and this is what is happening.
In General tab for storahci in Event Log it reads "Reset to device, \Device\RaidPort0, was issued."
For disk it reads "The IO operation at logical block address 0x1303b1a8 for Disk 1 (PDO name: \Device\00000037) was retried."
Then I spent a while searching for what would cause this issue and one thing I read was disabling the PCI Express Link State Power Management option in Windows from it's default value of "Moderate Power Savings" to "Off", and so far I have not had this error appear again in Event Log or video files freeze again.
So from my limited understanding basically PCI Express is being put to sleep and then waking up which is causing the player / system to lose connection to the hard drive / video file.
It would be nice to have the pci express power saving feature set to it's default value, for now I will keep it set to off for fear it's going to corrupt a hard drive.
I hope this issue can be fixed via a Bios update, I have updated to the most recent beta 1801 bios, prior I was using the newest non-beta 1202, actually updated that also in the hopes it would fix this error I am reporting here which it did not.
Is there a more official way of reporting issues to Asus? the way I understand it this forum is basically for users to interact with each other.Last edited by James-Pro; 01-21-2021 at 02:13 AM. Reason: spelling error
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01-21-2021 07:50 PM #2
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Try going to windows services and stop or disable the asus lightingservice and see if that helps. Uninstalling armory crate also does the trick.
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01-21-2021 10:56 PM #3
James-Pro PC Specs Motherboard ASUS TUF Gaming B550 Plus Wi-Fi Processor AMD Ryzen 5 3600 Memory (part number) G.Skill Ripjaws V 16GB (2x8GB) [F4-3200C16D-16GVKB] Graphics Card #1 ASUS ROG Radeon RX 470 Strix Gaming OC 4GB Sound Card Realtek ALC S1200A Monitor BenQ GW2270 Storage #1 Samsung 850 EVO Series 250GB SSD [MZ-75E250BW] Storage #2 Western Digital Caviar Green WD10EARS 1TB CPU Cooler Corsair Hydro Series H60 V2 Case Antec Nine Hundred Power Supply EVGA Supernova G2 750W Keyboard Logitech Slim Mouse Logitech G9 Laser Mouse Headset Sennheiser HD 280 PRO Headset/Speakers Edifier R1280DB 2.0 OS Windows 10 Forever Beta Accessory #1 Microsoft Xbox One S Wireless Controller Accessory #2 Wacom Intuos Pro Medium
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Last edited by James-Pro; 01-21-2021 at 11:27 PM. Reason: spelling
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01-22-2021 07:09 AM #4
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Do you also have all rgb stuff disabled in bios then?
I got the similar windows errors with a kingson m.2 nvme ssd. Solved it by disabling all the rgb stuff.
Also see this:
https://www.reddit.com/r/techsupport...rnvmesys_bsod/
And
https://arstechnica.com/civis/viewto...f=11&t=1467756
It could be a faulty drive...
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01-22-2021 09:28 AM #5
James-Pro PC Specs Motherboard ASUS TUF Gaming B550 Plus Wi-Fi Processor AMD Ryzen 5 3600 Memory (part number) G.Skill Ripjaws V 16GB (2x8GB) [F4-3200C16D-16GVKB] Graphics Card #1 ASUS ROG Radeon RX 470 Strix Gaming OC 4GB Sound Card Realtek ALC S1200A Monitor BenQ GW2270 Storage #1 Samsung 850 EVO Series 250GB SSD [MZ-75E250BW] Storage #2 Western Digital Caviar Green WD10EARS 1TB CPU Cooler Corsair Hydro Series H60 V2 Case Antec Nine Hundred Power Supply EVGA Supernova G2 750W Keyboard Logitech Slim Mouse Logitech G9 Laser Mouse Headset Sennheiser HD 280 PRO Headset/Speakers Edifier R1280DB 2.0 OS Windows 10 Forever Beta Accessory #1 Microsoft Xbox One S Wireless Controller Accessory #2 Wacom Intuos Pro Medium
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I have 5 hard drives, the error will happen if I am playing a video file from any of them when the PCI Express Link State Power Management setting is set to it's default value of "Moderate Power Savings".. the hard drives are not faulty, when setting PCI Express Link State Power Management to "Off" the error does not occur.
I have no Asus Armory Create delivered software installed, Armory Create is disabled in the bios, I have no "RGB".
I am literally pointing at the issue saying this is the issue and that it needs to be fixed.
Since creating this thread I have reported this issue to Asus via customer support seeing as I have registered the motherboard and also AMD via bug report tool, so hopefully it will get fixed so there won't be an issue using the default pci express power saving feature *fingers crossed*Last edited by James-Pro; 01-22-2021 at 09:32 AM. Reason: spelling
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01-26-2021 10:13 AM #6
James-Pro PC Specs Motherboard ASUS TUF Gaming B550 Plus Wi-Fi Processor AMD Ryzen 5 3600 Memory (part number) G.Skill Ripjaws V 16GB (2x8GB) [F4-3200C16D-16GVKB] Graphics Card #1 ASUS ROG Radeon RX 470 Strix Gaming OC 4GB Sound Card Realtek ALC S1200A Monitor BenQ GW2270 Storage #1 Samsung 850 EVO Series 250GB SSD [MZ-75E250BW] Storage #2 Western Digital Caviar Green WD10EARS 1TB CPU Cooler Corsair Hydro Series H60 V2 Case Antec Nine Hundred Power Supply EVGA Supernova G2 750W Keyboard Logitech Slim Mouse Logitech G9 Laser Mouse Headset Sennheiser HD 280 PRO Headset/Speakers Edifier R1280DB 2.0 OS Windows 10 Forever Beta Accessory #1 Microsoft Xbox One S Wireless Controller Accessory #2 Wacom Intuos Pro Medium
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Seems I'm getting these hard drive reset errors even with pci express link state power management setting set to off...
I'm at a loss, I have no idea what is causing it.
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01-26-2021 09:29 PM #7
James-Pro PC Specs Motherboard ASUS TUF Gaming B550 Plus Wi-Fi Processor AMD Ryzen 5 3600 Memory (part number) G.Skill Ripjaws V 16GB (2x8GB) [F4-3200C16D-16GVKB] Graphics Card #1 ASUS ROG Radeon RX 470 Strix Gaming OC 4GB Sound Card Realtek ALC S1200A Monitor BenQ GW2270 Storage #1 Samsung 850 EVO Series 250GB SSD [MZ-75E250BW] Storage #2 Western Digital Caviar Green WD10EARS 1TB CPU Cooler Corsair Hydro Series H60 V2 Case Antec Nine Hundred Power Supply EVGA Supernova G2 750W Keyboard Logitech Slim Mouse Logitech G9 Laser Mouse Headset Sennheiser HD 280 PRO Headset/Speakers Edifier R1280DB 2.0 OS Windows 10 Forever Beta Accessory #1 Microsoft Xbox One S Wireless Controller Accessory #2 Wacom Intuos Pro Medium
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Just noticed this thread has been moved out of it's intended subforum of AMD 400 & 500 Series Motherboards
which is where this thread needs to be, this issue is being caused by this new motherboard ASUS TUF GAMING B550-PLUS (WI-FI) which is B550 based motherboard.
This is not an issue with hard drives, this is not a general hardware issue, this is an issue with a B550 "aka" 500 series based motherboard.
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01-26-2021 11:21 PM #8
xeromist PC Specs Laptop (Model) Dell Inspiron 15 7567 Motherboard MSI x470 Gaming Plus Processor AMD 2600X Memory (part number) 16GB Crucial Ballistix Elite 3600 Graphics Card #1 ASUS GTX 1080 Strix Monitor BenQ BL3200PT Storage #1 Intel 600p NVMe CPU Cooler Wraith Case custom Antec 900 Power Supply Corsair HX1000 Keyboard Logitech Orion Spark Mouse Logitech MX500 Headset Plantronics 777 with Oregon Aero upgrade
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***Moved back per James's request. ***
Unfortunately I don't have any ideas for you, James.* Support disease research with Folding@Home *
< < < Click the drop-down above my avatar for my PC specs!
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01-27-2021 05:42 AM #9
James-Pro PC Specs Motherboard ASUS TUF Gaming B550 Plus Wi-Fi Processor AMD Ryzen 5 3600 Memory (part number) G.Skill Ripjaws V 16GB (2x8GB) [F4-3200C16D-16GVKB] Graphics Card #1 ASUS ROG Radeon RX 470 Strix Gaming OC 4GB Sound Card Realtek ALC S1200A Monitor BenQ GW2270 Storage #1 Samsung 850 EVO Series 250GB SSD [MZ-75E250BW] Storage #2 Western Digital Caviar Green WD10EARS 1TB CPU Cooler Corsair Hydro Series H60 V2 Case Antec Nine Hundred Power Supply EVGA Supernova G2 750W Keyboard Logitech Slim Mouse Logitech G9 Laser Mouse Headset Sennheiser HD 280 PRO Headset/Speakers Edifier R1280DB 2.0 OS Windows 10 Forever Beta Accessory #1 Microsoft Xbox One S Wireless Controller Accessory #2 Wacom Intuos Pro Medium
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01-27-2021 08:45 AM #10
Hello,
ROG Care is the intended subsection for issues affecting certain products and is more likely to be picked up by CS and internal staff, hence why it was moved. However, if you would prefer the thread to remain here that's entirely up to you.