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  1. #61
    New ROGer Array
    Join Date
    Jun 2020

    No devices shown

    1. ROG Zephyrus G15 GA502IV Laptop
    2. ROG Gladius II, ROG Cetra RGB
    3. Just ASUS Software
    4. Wired
    5. NO
    6. Windows 10 Pro 20H2 19042.789
    7. Last version of Armoury Crate before this update
    8. There are no devices detected, cannot open their pages, in Aura Sync there is only some generic "Mouse" card

    10. Use our new log collection function: Settings=>About=>App diagnostics

  2. #62
    ROG Junior Member Array
    Join Date
    Aug 2014

    Strix RTX 30 series lighting effects

    On Strix RTX 30 series you can't select the lighting effect Starry night. That does't exists in selection.

  3. #63
    ROG Member Array davesman_ PC Specs
    davesman_ PC Specs
    MotherboardASUS ROG STRIX B550-E GAMING
    ProcessorAMD Ryzen 7 3700X
    Memory (part number)Patriot Viper 4 Blackout Series 16GB KIT DDR4 3600MHz CL17
    Graphics Card #1ASUS ROG STRIX GeForce RTX 3090 GAMING O24G
    Monitor49" Philips 499P9H
    Storage #1Samsung 980 PRO 250GB
    Storage #2Crucial MX300 525GB
    CaseCorsair Graphite 600T
    Power SupplyEVGA SuperNOVA 1000 P2
    Keyboard Microsoft Natural Keyboard 4000
    Mouse Microsoft Natural Laser Mouse 6000 Wireless
    Mouse Pad C-TECH ANTHEA
    Headset/Speakers Genius Home Theater 5.1 SW
    OS Windows 10 Pro
    Network RouterTP-LINK Archer C2

    Join Date
    Nov 2020

    Unhappy NoiseCancelingEngine.exe

    ASUS Armoury Crate installs NoiseCancelingEngine.exe into c:\Program Files (x86)\ASUS\ArmouryDevice\dll\MBLedSDK\. Then an entry to Windows Task Scheduler is made to run this after user logon. That means that this EXE is in fact "Run at Startup".
    The issue is that this NoiseCancelingEngine.exe prevents Windows 10 to fall into sleep mode. Realtek HD Audio is reported by powercfg /requests when NoiseCancelingEngine.exe is running.

    I DID NOT install the Two-way AI Noise Cancelation feature but nevertheless the NoiseCancelingEngine.exe is there by default and running and preventing sleep mode.

    This is not really what users want. Setting sleep delay in AI Suite is useless then because the sleep is never entered.

    I now I can disable startup directly in Windows Task Scheduler but I also think that things should be installed correctly by default.

    BTW the samy applies to Sonic Studio Virtual Mixer. It needs to be disabled in Sound device config to allow sleeping. Seems anything using sound card prevents sleep. But Sonic is not directly related to Armoury Crate but the NoiseCancelingEngine.exe is.
    Last edited by davesman_; 02-07-2021 at 11:49 AM. Reason: add more info

  4. #64
    ROG Member Array Nero666 PC Specs
    Nero666 PC Specs
    Laptop (Model)Yeah, right.. :P
    MotherboardROG STRIX B450-F GAMING
    ProcessorRyzen 5 3600X 6-Core Processor
    Memory (part number)KHX3200C16D4/8GX
    Graphics Card #1ASUS 2060 Super ROG STRIX ADV
    Sound CardKingston HyperX Cloud II USB dongle
    MonitorAOC 2470W & AOC 2460
    Storage #1KINGSTON SA2000M81000G
    Storage #2Samsung SSD 860 QVO 1TB (x2)
    CPU CoolerCooler Master Hyper 212 Evo (Corsair ML 120 fan)
    CasePhanteks Eclipse P400S Satin Black
    Power SupplyCooler MAster MasterWatt 650 Bronze
    Keyboard Corsair K95 RGB Platinum Brown
    Mouse Corsair Nightblade RGB
    Headset Kingston HyperX Cloud II
    Mouse Pad Steelseries XXL
    OS Windows 10 Pro
    Network RouterZyxel P8702 (ISP provided)
    Accessory #1 USB 3.0 hub 4-way
    Accessory #2 Thrustmaster Flight HOTAS X

    Join Date
    Dec 2019

    Corsair ICUE plugins no longer work.

  5. #65
    New ROGer Array
    Join Date
    Feb 2021

    No Devices Showing

    1. PC
    2. ROG STRIX Z390-F GAMING Motherboard, ROG-STRIX-RTX3080 OC GPU, ROG THETA 7.1 Headset
    3. Corsair iCue (picks up Z390-F but can't control it at all & ROG-STRIX-RTX3080 controls it sometimes)
    Have Tried Disabling it, it doesn't affect the problem

    JackNet RGB SYNC it can control ARGE header, GPU & the headsets RGB, I have tried uninstalling it Didn't fix the problem
    4. Wired
    5. NO
    6. Windows 10 Pro Version 1909 (OS Build 18363.1316)
    7. NONE, for this motherboard (had to do a motherboard swap)
    was using ROG STRIX Z370-F GAMING & the ROG THETA 7.1
    it was working fine then can't remember the version number it was the latest release of early December 2020
    8. No Devices Showing
    9. Screenshot:
    10. Log:

    Things to note I've used the uninstall tool & then reinstalled using ArmouryCrateInstaller v3.0.11.0, then opened Armoury crate the devices tab
    was showing but the devices could not be controlled & stated that a restart is required, I Restarted, opened Armoury crate devices tab won't load, instead after a while get the Service Error Message

    Edit: Update the devices tab showed up today (10/02/21).
    However, it's only My GPU & Motherboard, not the headset, all I did way reboot with the headset in a different port,
    it was previously plugged into the USB 3.1-C, on my motherboard (now plugged into USB 3.1-A with the included adapter,
    maybe it some kind of driver issue, will try a different port later & update this post then.
    Last edited by wooby6; 02-09-2021 at 10:55 PM.

  6. #66
    ROG Junior Member Array
    Join Date
    Dec 2020

    Handle Leak

    Quote Originally Posted by AndrasROG View Post
    UPDATE: It appears that after using the uninstall tool and then the install tool for Armoury Crate that the handles stopped increasing for the lightningservice.exe
    instead, it's climbing for another process that I have reason to believe came bundled with Armoury Crate. It's also a process I have never seen before: Aac3572MbHal_x86


    Attachment 87738
    Same here. Please, fix. I bought your motherboard in November and still can't use rgb because of that annoying bug.
    Miniatura de Adjuntos Miniatura de Adjuntos Untitled.jpg  

  7. #67
    ROG Guru: Yellow Belt Array TSportM PC Specs
    TSportM PC Specs
    Laptop (Model)ASUS ROG G751JY
    MotherboardRampage Vi extreme Encore X299
    Memory (part number)gskill ddr4 Royal gold 3600@3800
    Graphics Card #1Geforce RTX 3090@2100mhz
    Sound Cardonboard
    Monitor32:9 samsung C49H/ 2X asus 27 / 1X LG34
    Storage #1Samsung 970EvoPlus 1TB
    Storage #24xraid0 1tb wd black / 2Xsamsung SSD 850evo 2TB
    CPU CoolerCustom LOOP
    CaseCorsair 1000D
    Power SupplyCorsair 1500i
    Keyboard ASUS full Claymore
    Mouse ASUS Chakram
    Headset AStro A50
    Mouse Pad ASUS SHEATH
    Headset/Speakers Logitech Z5500 digital
    OS windows 10 pro 64bit
    Network Routerasus GT - AX11000
    TSportM's Avatar
    Join Date
    Apr 2015


    Every one has given the info its very simple:

    FIX the program.......

    its dead again it happens from time to time, everyone knows the program is still an will be in Beta, my spotlight does not work and amoung other things, a problem tha comes and goes is when i turn system on it will do RGB only when its in the OS some time it turns all the lights an the boot sequence, iam tired of putting the info here and nothing happens.

    instead of deleting posts fix the program

    Item Version
    ---- -------
    Armoury Crate UWP App
    ROG Live Service
    AURA Service (Lighting Service) 3.04.32
    Armoury Crate lite service 3.3.7
    ASUS AIOFan HAL 1.1.16
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL
    ASUS Keyboard HAL 1.01.44
    ASUS MB Peripheral Products 1.0.35
    ASUS Mouse HAL
    KingstonDram 1.0.28
    AURA DRAM Component 1.1.06
    Patriot Viper DRAM RGB
    Patriot Viper M2 SSD RGB
    Universal Holtek RGB DRAM
    WD_BLACK AN1500
    GMS1Corsair 1000D|ROGRampageViEE-i910980XE@5.1ghz@1.36v custom loop|32gbGSKILLRoyalGold-DDR4-Geforce RTX 3090@2100mhz
    |1X970EvoPlus 1TB|850evo500gb|MX100 512gb|OCZ480gb|4X2TBWD SSD RD0@powerby Corsair 1500i
    @Steam - MDK_pt | uplay -»MDK-pt| battlenet -» MDKpt#21176 | origin -» MDK_PRT| youtube: Click here

  8. #68
    ROG Enthusiast Array nbtc971 PC Specs
    nbtc971 PC Specs
    MotherboardMaximus VII Hero
    Memory (part number)Corsair Vengeance® Pro Series — 16GB (2 x 8GB) DDR3 DRAM 2400MHz
    Graphics Card #1ASUS ROG Strix GeForce GTX 1070
    MonitorASUS ROG Swift PG278QR
    Storage #1Samsung 850 Pro Series Internal SATA III 512GB
    CPU CoolerCorsair Hydro Series H100i
    CaseCorsair Obsidian Series 450D
    Power SupplyCorsair ATX AX860i 860 Watt
    Mouse Corsair M65
    Headset Steelseries Siberia 800
    OS Windows 10 64-bit
    nbtc971's Avatar
    Join Date
    Mar 2015

    Asus, this is so bad. Seriously, this has gone on too long. I'm looking at switching brands because of your software. Hire. New. Programmers.

  9. #69
    Banned Array
    Join Date
    Sep 2020

    They think they can keep pushing broken updates now they have a working uninstaller, while there no way to revert to old update now, they been pretty ignorant so far its honestly not worth the energy things aren't gonna change.

  10. #70
    ROG Member Array abortoletto PC Specs
    abortoletto PC Specs
    MotherboardASUS Crosshair VIII Dark Hero
    ProcessorAMD Ryzen 9 5950x
    Memory (part number)4x8Gb G.Skill Trident Z Neo @3600 Cl16
    Graphics Card #1ASUS STRIX RTX 3080Ti 012G
    MonitorASUS ROG SWIFT PG279Q
    Storage #1Samsung 980 Pro 500gb
    Storage #2WD_BLACK SN850 1Tb
    CPU CoolerCorsair H150i Capellix 360
    CaseAsus ROG GX601 Strix Helios
    Power SupplyASUS ROG-THOR-1200
    Keyboard ROG Strix Scope TKL Deluxe
    Mouse ROG Pugio
    Headset ASUS ROG Strix Fusion 300
    Mouse Pad ASUS ROG Balteus
    OS Windows 10 October update 2020
    abortoletto's Avatar
    Join Date
    Oct 2019


    Quote Originally Posted by MasterC@ROG View Post
    Suggest to uninstall Aura Sync software if already installed.

    Release Notes:
    Core services updates:
    Armoury Crate Service v3.3.7
    Armoury Crate Lite Service v3.3.7
    ROG Live Service v1.1.16.0
    Lighting Service v3.04.32
    ASUS Framework v2.0.2.2
    AURA Lighting Effect add-on v0.0.14
    (Please ensure these updates are installed before reporting issues)

    New features:
    -New AURA Performance Mode - For those with a masssive collection of ROG gear, this mode will make the lighting effect smoother.
    *Addressable strip & devices (ARGB Gen2)
    *Added AI MIC two-way noise canceling
    *Added Hydrannode feature
    *Support single-color device lighting control
    *Support Whisper mode for eGPU
    *Win key lock & Armoury Crate key update
    *Support for Multiwheel
    *Support for "Configurable device settings when in AURA Sync mode" (selected models)
    *Added "Power Consumption Notice"
    *Added "Power management" feature for wireless devices
    *[Mobile - Android] Added headset mobile remote configuration
    **Realistic virtual surround sound effects
    **Personalize the EQ profile settings
    **Apply ROG preset audio profiles
    **Monitor battery status of headsets

    Support for new products:
    [Keyboards] ROG Falchion
    [Mice] ROG Keris
    [Headsets] TUF H3 WIRELESS, ROG Cetra RGB, ROG Clavis
    [Motherboards] Z590 series,*B560 series,*ROG Fan Controller for Z590 series
    [Graphics cards] 3090 series, 3080 series, 3070 series, 3060 series

    Bug fixes:
    Fixed App crash*issue*
    Fixed device page "Page error" issue*
    Fixed device bugs
    Optimized device page loading performance
    Optimized graphic asset & usage*
    Enhanced the AURA Sync effect - Strobing*
    Enhanced GUI*layout and UI interactive behavior
    Updated device HAL & kits

    To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

    Before reporting issues, please make sure you have the latest software and firmware.
    Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

    Include the following info:
    1. PC / Laptop
    2. Aura Sync products
    3. 3rd-party peripheral, audio, or lighting software
    4. Wired / wireless connection
    5. Reinstalled Windows?
    6. Windows version & build
    7. Previous version of firmware or software that worked as expected
    8. Clear description of your issue
    9. Any screenshots of the issue
    10. Use our new log collection function: Settings=>About=>App diagnostics
    Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

    Log Collection Tool - Instructions
    First, check the Record log box
    Agree to the disclaimer
    Replicate the issue you are having
    Click on the Generate log data button
    Save the log file to a location of your choice.
    Stop the recording

    Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).
    MB: ASUS Crosshair VIII Formula (3204 BIOS)
    CPU: Ryzen 9 5950x
    GPU: ASUS Rog Strix 3090 OC
    RAM : G.Skill Tridente Z Neo 3600 4x8 3600 Docp
    Asus Ryujin 360
    Rog Strix Flare
    Rog Pugio
    Windows 10 20h2 64 bit Pro (fresh install)

    [Software request for developers] : In the next version of Armoury Crate it's possible by default to have Aura Sync feature disabled and let to the user to decide which Asus Rog's components to sync?

    Because during the installation of the software and after on somes Asus Rog components the default colors changes to another.

    This happens when on the Pc there are more than one Asus Rog component

    In my case, if I want default colors for each component, I can't because Armoury Crate change them.

    On this foto the software is not installed, if I install it the colors change without my own customizationClick image for larger version. 

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